@green-night wrote:
What is the best way to sell to Europe ? to keep customer happy ? Best Practices ?? I would really appreciate some sound advise.
I've heard some sellers write low value on customs forms and buyers like that. Now I don't know if that is true and I am not suggesting it.
Very bad non suggestion
@a_c_green wrote:
@dtexley3 wrote:
@go-bad-chicken wrote:
[...]
But, according to Brian Burke in his response to a question that I posted during Community Chat on Dec 20th, 2017, by not collecting customs, duties, and or taxes in advance, I am a seller that disappoints international buyers. BAD! BAD! BAD CHICKEN![...]
"I hope you change your practice and collect and submit these charges up front instead of surprising your international buyers with additional fees to receive the item they already purchased from you. Most buyers are unaware of these charges."
"Thanks for selling on eBay, but please reconsider your approach to customs charges."
Very unrealistic of Brian to expect the small seller on eBay to be able to do this.
You can't stake out a position that far off the mark without a strong combination of attitude and wrongitude.
I think he'd worked up such a full head of steam in defending their Global Shipping Program that he didn't know when to stop, and ventured into an area (international shipping) in which he had no experience, with predictable results. (I'm picturing one of those vintage train accident photos where the engine's plowed through the back wall of the station and landed on the street below.)
So anyway, no, there's no practical way that you could possibly know in advance the Customs charges of every country to which you might have to ship, and there's no practical way that you could possibly pay the charges for the customer anyway. So that whole idea is a complete non-starter, and that is why the buyer is expected to know the charges for importing your item into his country, and be prepared to pay them to his Customs or post office.
Somewhere around here is a piece of boilerplate text that eBay suggests adding to your description in order to give your international buyers fair warning. I can't find it at this moment, but I can at least paste in the version that I use, which is a kind of mixture of the original eBay text with my own additions:
"See the Shipping and Handling section of this listing for all rates, including international Shipping charges. Please be sure you know the Shipping charge to your address before bidding. Import duties, taxes and charges are not included in the item price or shipping cost. You will need to pay these charges to your post office. (They are not charges from me.) These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Sorry, we do not understate package value, or mark it as a Gift."
as per Brian Burke:
I think that this is what you were imagining. 
