Best practice to adjust price on offer already sent to buyer requesting for lower price

[threadandtwill]

This gets me almost weekly.  

*Buyer watches item 

*I send an offer 

*Buyer sends a message and we settle on lower price 

From here: 

You cant adjust the price (offers are out) 

You cant send an offer (since offer is already sent) 

Buyer can't counter offer (because I sent offer without counter on by design)

Is it practical to just delist and relist and say, hey go send me an offer there? Just looking for a simpler path. Sometimes...newer buyers have a hard time navigating to "relisted item" 

[chevymontecarlo88]

Cancelling the listing and relisting is not that hard. I would message the buyer you are cancelling it but will relist it. You can relist it for the same price with a auto accept best offer set or just set it as a buy it now at the agreed price. I would set immediate payment on so your listing does not get accepted without payment. Once you relist it, just message the buyer the new Ebay item number so they can type it in the search bar.

-Good luck

[wastingtime101]

Nice presentation of your suits.

If buyer is sending a message you should see a "reply with offer" button on their very first message if you're on the website and using the old message format. That is the easiest option (for now - time will tell if they build private offers into the new message format that's being rolled out).

Outside of that, the simplest options:

- allow counter offers

- send out lower offers to begin with then don't haggle any further

- tell the buyer they have to wait 48 hours before you can lower the listing price

- add a make offer button to your listings before sending out offers. then the buyer can decline the offer you sent and use the make offer button to send a new offer.

- run sales instead of sending offers

If the problem occurs weekly and you're willing to negotiate, seems at least one of those should be a workable option?

I don't think ending the listing and relisting is practical, but it's an option if you want to use it.

[chevymontecarlo88]

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@wastingtime101 wrote:

I don't think ending the listing and relisting is practical, but it's an option if you want to use it.

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The OP is already maxed out with best offers and is asking if there is a way to accept the negotiated offer now or should they relist so they can accept it. I may be wrong but i think they are aware they can wait but just want to know if there is a short cut besides cancelling and relisting. (besides waiting it out)

[ittybitnot]

 if there is a way to accept the negotiated offer now or should they relist so they can accept it

@chevymontecarlo88 

There is no way to accept an offer negotiated through messages, unless perhaps there is a "reply with offer" feature.  Since offers have gone out (and are likely not expired yet) I don't know what can be changed in the listing per se, if adding a best offer feature on the listing where there was none is even allowed as a revision. 

The OP has the best offer feature displayed on only a few of the items, and those require the payment source to be provided first.  Offers sent by sellers are all IPR,  so are accepted counter offers for which the buyer will not be notified if they are accepted at this point in time.  If the OP did not select to allow counter offers, then that is off the table, too. Otherwise, the buyer could use that feature. 

I would be hesitant as a seller to end the listing and start another.  eBay is all too willing to charge FVFs for listings ended when there has been communication even if they are not auctions.  

[wastingtime101]

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@chevymontecarlo88 wrote:

The OP is already maxed out with best offers 

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I know what being maxed out on offers means generally speaking (buyer/seller exhausted max number of offers/counteroffers). That does not apply here.

I don't know what being maxed out on offers means in context with the original post. Could you clarify please?

[colfaxstation]

The way to do it would be for a miracle to occur and EBay's IT slackers to change the programming to allow this type of action, but that would mean they actually provide the sellers a service.

[wastingtime101]

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@colfaxstation wrote:

The way to do it would be for a miracle to occur and EBay's IT slackers to change the programming to allow this type of action, but that would mean they actually provide the sellers a service.

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eBay has a lot of areas where the system needs improvement, but I don't quite understand what you expect in this situation.

"You cant adjust the price (offers are out)" - Correct. You're prevented from changing the listing itself while offers are out which is the way it should be. You can't change terms of sale after an offer is sent which I assume has legal reasons tied to it. Several buyers could have received that offer. If you want to change the original listing's base price then you have to wait until all open offers expire.

"You cant send an offer (since offer is already sent)" - Yes, you can. See the first line of my post above about using "reply with offer" on the eBay message. This should solve your problem, at least for now. I don't know what eBay's going to do with the new message system. Even if you're converted now you can still roll back to the old format.

"Buyer can't counter offer (because I sent offer without counter on by design)" - That's a setting you control. It's your choice to accept or reject counter offers. You're frustrated the buyer can't counter but you're the one who "by design" disabled counter offers.

EDIT: SORRY I THOUGHT YOU WERE THE OP WHEN I WROTE ABOVE RESPONSE, HENCE THE "YOUR SETTING" PHRASING.

[chevymontecarlo88]

Maybe i am reading this post a little differently than you are. It sounds like the OP has a listing that they already went back and forth with offers and have no more offers to respond back and forth with.

From OP

You cant adjust the price (offers are out)

You cant send an offer (since offer is already sent)

Buyer can't counter offer (because I sent offer without counter on by design)

Now the OP is wanting to know if there is a way to accept the offer instead of cancelling and relisting.

From OP

Is it practical to just delist and relist and say, hey go send me an offer there? Just looking for a simpler path. Sometimes...newer buyers have a hard time navigating to "relisted item"

To me that just sounds like they are confused once they get to the point where they system does not allow any more offers on that particular offers. At that point cancelling the listing and relisting as i mentioned (with immediate payment) would be the quickest way to make the sale without waiting out the offer. (48 hours) They don't sound like they are trying to take the deal outside of Ebay but are in OFFER LIMBO and just want a way to close the deal. i may be wrong

Maybe the issue of offers is not "Maxed out" and it is in "OFFER LIMBO" as suggested, there really is not other way to make the sale quickly without cancelling and relisting the sale. No? I am not arguing your points of how to prevent it but just pointing out the only way i know of on how to get the sale quickly vs waiting it out.

[klhmdg]

You dont want to be charged the FVF because eBay thinks you are taking the sale off eBay.

Sometimes all the back and forth in messages will prompt eBay to assume that, if you cancel the listing.

Have you tried canceling the Offers?

I think as a seller you can go into the item and cancel the offers.

If you can, then just lower the price to the agreed upon amount and the buyer should be able to buy.

[chevymontecarlo88]

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@wastingtime101 wrote:

"You cant send an offer (since offer is already sent)" - Yes, you can. See the first line of my post above about using "reply with offer" on the eBay message. This should solve your problem, at least for now. I don't know what eBay's going to do with the new message system. Even if you're converted now you can still roll back to the old format.

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Ok this is where i do not understand what you are detailing. You are saying they (seller) still have an option to send an offer (to buyer) within the message they sent to them regardless if they already used that method? I think i understand what you are saying but i am having a brain fart trying to think how i have dealt with this before. My recollection (which might be off) was that if you did not see a reply with offer (which happened once and goes away if you send an offer) you did not have a choice but to wait it out or cancel/relist.

Eventually i will understand what you are saying. 😀 Thank you for trying to explain it in detail

[chevymontecarlo88]

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@wastingtime101 wrote:

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@chevymontecarlo88 wrote:

The OP is already maxed out with best offers 

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I know what being maxed out on offers means generally speaking (buyer/seller exhausted max number of offers/counteroffers). That does not apply here.

I don't know what being maxed out on offers means in context with the original post. Could you clarify please?

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Ok  i NOW understand what you are saying because i think i can't read properly. 😂 Just re read the OP and for some reason i thought they had sent messages with offers already. I read that message 4 times and every time i thought how i dealt with it in the past. (exhausted offer in messages) Brain Fart Hemorrhaging

[wastingtime101]

Hi @chevymontecarlo88 . Sorry if this sounds clipped and for typos. I’m traveling.

My impression is seller sent a seller initiated offer from seller hub. Buyer did not respond through offer. Buyer sent ebay message which is where negotiations took place.

If seller goes back to buyer’s first message they will see reply with offer button. (On website old msg format.)

Re-read my first reply with this info in mind. Hopefully it makes sense now.

[chevymontecarlo88]

Yes it does wastingtime101 . Thank you for taking the time to address everything as always.