mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I’m an eBay seller/buyer for the last 23 years. I never had any issues with my buyers. I always resolve any issues they had with the product they bought from me, so they are satisfied with me and eBay. Basically trying to provide them a great experience with eBay. Last year, I was remodeling my home. I took some stuff to a storage facility. Including the items I had listed to sell on eBay. I had to cancel a few orders because I couldn’t find them. Probably got lost. I didn’t knew it was going to affect my defect transaction. I was very upset about this. I didn’t knew they treat this like you are selling counterfeit items. Basically I feel treated as a criminal. All my metrics had been excellent. Only this few cancelation I had. Ebay restricted my account that I haven’t able to sell that much. Causing me to have below standard for more than six months. Because of this I can’t increase my sales in order to boost the transaction metrics. Why they measured this way for smaller seller? I find it is more to improve the metric for a smaller seller than a bigger seller that has hundreds of selling items per month where if I’m lucky I can sell 5 items per month. Why they don’t take in consideration other factors? I find it unfair. Also when I go to the seller dashboard it says below standard, but if I get evaluated today I’m top rated. I try to speak to an agent and see if they could do anything about it, but they say no. Why they couldn’t evaluate me today? Why I have to wait another month even though it says that if I get evaluated today I’m top rated?
Very confusing.
These are rules that we all have to abide by. They aren't picking on you. I explained in my other post how you can work out of this issue. It doesn't have to last a year unless you keep doing these types of cancellations because you don't have a handle on your inventory. You CAN work out of this issue within the next couple of months, certainly by years end if you pay attention and follow what I've previously said.
This CAN end up being a 90 day restriction, but you have some work to do.
@malvestore wrote:"ebay jail" number one selling rule : Never ever cancel an order, I already experienced this, and to fix it, you have to sell constantly with a pristine handling/delivery. A year will have to pass to get this fixed, sorry to say it but it happened to me once.
International sellers such as yourself @malvestore have some different rules that you have to follow. Especially pertaining to BBE. They are pretty darn strict too. We see international sellers on the threads a lot complaining about the issues they are having with Ebay.
