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Being asked to remove contact information that isn't on our listings.

In my two eBay stores, I recived notices under my task bar asking me to edit out contact information that isn't on the listings.  I find this totally confusing, all my listings are the same and I have no contact information on any of them. I don't see any notices from eBay about any glitches in their system.  Are other sellers getting these false notices of contact violations?

Message 1 of 5
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Re: Being asked to remove contact information that isn't on our listings.

See today's eBay chat, this is a known issue, it's actually flagging any and all links in your description.

Member of the Grumpy Old Man crew
Message 2 of 5
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Re: Being asked to remove contact information that isn't on our listings.

 

All of my listings are being flagged as they relist. I found it was a link to inkfrog.com (my picture host and listing service) that has been added automatically to my listings for years. I removed the HTML associated with the link, and behold... eBay was happy again. To verifiy this, I also updated several soon-to-end listings. None of these were flagged when they relisted. Not sure if I'll have to do that 700 more times or not.....

Message 3 of 5
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Re: Being asked to remove contact information that isn't on our listings.

YES.  Over 200 of them after I edited over 1,500 a month ago.  I don't have contact information -- the only contact that shows up is my PayPal e:mail address buy that's in eBay's template for payments, not contact.

 

Mass confusion.

Message 4 of 5
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Re: Being asked to remove contact information that isn't on our listings.


@malibran wrote:

In my two eBay stores, I recived notices under my task bar asking me to edit out contact information that isn't on the listings.  I find this totally confusing, all my listings are the same and I have no contact information on any of them. I don't see any notices from eBay about any glitches in their system.  Are other sellers getting these false notices of contact violations?


Same here. All we had was a link to subsribe to our listing on eBay. RSS feed to subscribe. Not allowed anymore. What a Crock.

Message 5 of 5
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