Be aware that ebay is having issues with search engine.

[calicorecordsandcds]

About 2 days ago I did a search of one of my items and noticed in search results my item did not have me listed as top rated.  I checked all my items it was the same.  I dug deeper and noticed that another seller whom I know is top rated also did not have his badge.  Then I noticed everyone who did have a badge was not top rated.  

Either Ebay got hacked or they made a horrible mistake with coding.

Just wanted to let people know.

[pburn]

My post was directed to the Community Team members I @ mentioned in my comment. I'm asking that one of them respond to the questions I presented in my post.

[calicorecordsandcds]

Figured this out finally.  It was my new browser and protection software.  It stops your IP address from being shared with sights you visit on web so your location cannot be tracked.  I turned it off and everything works perfectly again things like they should be.  So not ebay though I thought it was.  I forgot I had switched companies and that it had that feature to mask your ip address.  I will just have to leave it off when doing ebay stuff.

Thank you to everyone who tried to help @pburn @krazzykats @meme6253 and everyone else that responded.  Hope this helps someone if they ever use a ip masker on protection software.  Now to try and figure out how to allow ebay but block others.

[pburn]

Good! I'm glad it got resolved!

I know I can "white list" certain websites on my ad blocking apps. Maybe you can find a way to do that on your IP-masking app, too. Good luck!

[calicorecordsandcds]

I may be able to I will play with it tomorrow it is a new very aggressive webprotection/antivirus/id theft software.  I like what it offers over anyone else but, never have had a ip masker before and I had forgotten I got it last week right about the time my badges disappeared.  

Thank YOU again!

[kyle@ebay]

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@pburn wrote:

devon@ebay 

kyle@ebay 

elizabeth@ebay 

When one of you has a moment, could you provide some clarification on TRS badges and TR+ badges?

1. Is there a badge for being a Top Rated Seller that should be showing up on listing results screens?
2. Was there ever a badge for being a Top Rated Seller that showed up on listings results screens--historically--that has now been removed and is no longer displayed?
3. Any explanation for why the OP would not be seeing the TR+ badge on the listing results screens when it appears the rest of us can see it clearly displayed?

Thanks!

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Hey @pburn I'm happy to help clear this up.

It seems that the confusion primarily stems from Top Rated vs. Top Rated Plus.  

1.  No.  There is not a bad for Top Rated Seller that shows up on listing results.  

2.  Yes.  Some years ago it was displayed for Top Rated Seller, but it has been replaced in recent years by Top Rated Plus.  

3.  I would recommend @calicorecordsandcds get in touch with our customer service agents directly so that we can take a closer look at their account and see what might be causing the display issue.  

[pburn]

Thanks for the response, kyle@ebay! You've cleared things up for us.

I think @calicorecordsandcds discovered the cause of his/her wonky display issue. (Seems it was a new IP masker that caused a disruption in the appearance of the page.)