Bayer scam

[yardeyarde]

The buyer purchased a mobile phone for $450. I shipped the via USPS item. After five days, the buyer requested a return, claiming that the phone’s battery overheats and the frame is damaged, even though the phone was in perfect condition. The buyer asked for a refund and and have  to return the item.

I agreed and go with return process. However, on the same day, eBay accepted the buyer’s “new arguments” and allowed them to keep my item while charging me the full price of the product.

The buyer kept the phone, which was in perfect condition, and received a full refund for it. All of this happened without my knowledge, and the case was closed within one day.

My losses:

• Pixel 9+ phone

• $450

• eBay fees

This is theft.

The buyer had good reviews, but all of them were written within one month, and the account was created just a month ago.

How can I fight against such scams?

[moon_goddess_emporium]

I've already done all of this.

Give me a break.

[mam98031]

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@moon_goddess_emporium wrote:

I've already done all of this.

Give me a break.

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I was trying to help you.  If you don't want help, OK, but being rude isn't the answer.  In your post you had some inaccuracies.  So there are things you can still learn if you want to.  

How did the INAD filed on Ebay end?  Was it closed in your favor?  Is the Chargeback still open?  

So you submitted all the info to the Chargeback?  Contacting Ebay doesn't accomplish that, there is an actual spot on the Chargeback claim where you enter evidence.  Has the Chargeback been ruled on yet by the financial company [not Ebay, they have no control on a Chargeback]?

[chienoir]

See my previous reply in clarification of my initial comments.

[chienoir]

I am happy for you that eBay is finally beginning to listen to a seller's side of the story. It wasn't always that way here. We have gone through too many years of eBay siding with unscrupulous buyers at the seller's expense. Perhaps the tide has turned now in 2025.

[mam98031]

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@chienoir wrote:

I am happy for you that eBay is finally beginning to listen to a seller's side of the story. It wasn't always that way here. We have gone through too many years of eBay siding with unscrupulous buyers at the seller's expense. Perhaps the tide has turned now in 2025.

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Each situation is different.  So we can't lump them all together.  I agree it is hard to get Ebay to stand by the seller when it is a he said / she said situation.  This specific case Ebay should have stood behind it's seller as Ebay was incorrect in forcing a refund to the buyer since the seller was actively working the Return Request.