Banned from support

[sammyst-50]

Hello, trying to get to the bottom of this. 
So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help and said she’d give me a call back in 10 minutes and never did. 

low an behold that was almost a week ago, since then I can not find a chat or phone option in “contact us” absolutely anywhere. Does not matter what my reasons are for support, there isn’t even an email option. 

it’s obvious that jenny is on a power trip and somehow banned me from both using the number or chat for support. The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

[ckimodog]

Jenny is just another outsourced contract labor agent who has very little or no knowledge as to what it takes to help you with your problem.

You need to go here:

https://www.facebook.com/eBayForBusiness/

These are credible US cs agents who actually work for ebay and are more experienced to help you with your issue.  Many positive posts here on these boards in their ability to be helpful.  Give it a shot and Good luck to you.  

[kensgiftshop]

@sammyst-50 

If the buyer filed an INAD and you want the item returned before refunding, accept the return and provide return shipping.

[caldreamer]

Even though  you have "no returns" customer can always get their money back.   EBAY Money Back Guarantee (overrides your no returns policy) and always customer to CLAIM not as described or defective.   Customers are not required to prove their claims.

[luckythewinner]

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@sammyst-50 wrote:

So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help.

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If the buyer filed an "not as described" dispute, that is a "he said, she said" situation and eBay customer support does not have the power to reject the buyer's claim and overturn the "Money Back Guarantee" that every buyer is promised.

So long story short, calling support about "not as described" dispute - so if that is what the buyer did, your only real option is to accept it and hope for the best.

All that aside ...

I do not think eBay customer support reps have the power to deny you access to support. I have been on this board for 20 years and never heard of that.

[iart]

A lowly worker does exactly as their bosses demand and who do you blame?

[espresso_warehouse]

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@sammyst-50 wrote:

Hello, trying to get to the bottom of this. 
So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help and said she’d give me a call back in 10 minutes and never did. 

low an behold that was almost a week ago, since then I can not find a chat or phone option in “contact us” absolutely anywhere. Does not matter what my reasons are for support, there isn’t even an email option. 

it’s obvious that jenny is on a power trip and somehow banned me from both using the number or chat for support. The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

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It's safe to say we've all seen that(disappearing support options). But all jokes aside...difficult to know if what you perceived there is really happening or not.

Keep it professional with the CS reps though, I doubt they have any power over the way the site works but if they want they can get you suspended entirely.

Also, a bit of misinformation on this thread about your larger predicament. There most assuredly are things CS can do in many circumstances with unjustified returns. Ask the agent to open an investigation into the buyer.

[d-k_treasures]

Did you try another browser to see if the chat/phone comes up? There is another thread on here regarding that.

[pburn]

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@sammyst-50 wrote:

. . . since then I can not find a chat or phone option in “contact us” absolutely anywhere. Does not matter what my reasons are for support, there isn’t even an email option. 

. . . somehow banned me from both using the number or chat for support. The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

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@sammyst-50 

Live chat and phone support are available only certain hours of the day. If you don't see those options available to you, you might try checking back at other times to see if they've been activated.

You're right, though, about a telephone number or an email option. As far as I'm aware, those aren't available to eBay members at this time. You can access customer service representatives via automated chat, live chat when available, telephone call back when available, eBay's Facebook for Business page, eBay's "regular" Facebook  page, eBay's Twitter account, or posting questions here in the Community.

I just this moment went to the automated chat and clicked through until I was given the option to contact an agent, either via telephone or live chat. Both options had a one-minute wait time. Are you not able to access those options starting with the automated assistant?

If you need help trying to contact them, post again and I or someone else will walk you through it.

[714ricki]

Just  go to the seller hub, click the seller help link towards the upper right of the page, then go through the help topics until you reach a chat box. Within the chat box, just type "agent" & confirm your contact phone number. Then, someone will contact you.

Good luck!

[calntom]

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@sammyst-50 wrote:

Hello, trying to get to the bottom of this. 
So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help and said she’d give me a call back in 10 minutes and never did. 

low an behold that was almost a week ago, since then I can not find a chat or phone option in “contact us” absolutely anywhere. Does not matter what my reasons are for support, there isn’t even an email option. 

it’s obvious that jenny is on a power trip and somehow banned me from both using the number or chat for support. The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

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I would make sure the buyer's return is dealt with according to eBay policy.  Sellers do not need to contact support to accomplish this. Wasting time trying to report "Jenny" is just a waste of time. 

Good luck. 

[southern*sweet*tea]

Here's the direct link:  https://www.ebay.com/help/contact_us?id=4822&st=10   Choose call back or live chat.

[shado-x]

Hello, trying to get to the bottom of this. 
So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help!   The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

Why do you want to report her for when, in a long story short, you are causing the problem by not solving the return.  Just send a return label, get the item back, refund the buyer, relist the item, and move on.  I saw what you are attempting to sell and the risks involved, you cannot be the bank so early in your career.

[dbfolks166mt]

     By eBay policy under the MBG there is almost NO reason a return is not justified. If you don't respond to the case within the allocated time frame and the buyer asks eBay to step they will unilaterally refund the buyer and you will probably not get the item back, especially if you specified "seller does not accept returns". You didn't specify the reason the buyer asked for the return but odds are they buyer is covered by the MBG. 

[downunder-61]

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@calntom wrote:

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@sammyst-50 wrote:

Hello, trying to get to the bottom of this. 
So long story short, someone opened a return that wasn’t justified and I reached out to chat support for help. The agent was “jenny” and let’s just say she was absolutely no help and said she’d give me a call back in 10 minutes and never did. 

low an behold that was almost a week ago, since then I can not find a chat or phone option in “contact us” absolutely anywhere. Does not matter what my reasons are for support, there isn’t even an email option. 

it’s obvious that jenny is on a power trip and somehow banned me from both using the number or chat for support. The question is what the heck do I do now? I can’t even report her because I can’t contact anyone! 

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I would make sure the buyer's return is dealt with according to eBay policy.  Sellers do not need to contact support to accomplish this. Wasting time trying to report "Jenny" is just a waste of time. 

Good luck. 

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Totally agree with this,  eBay101  = keep the buyer happy - sort the rest out later.

If you receive the item back and it is exactly as described and has no actual problem you can then report the buyer for abusing the MBG.

Go here to report a buyer for misusing the Money Back Guarantee.

https://spd.ebay.com/RBASellerHub