I sold a new bottle of cologne for about $16.00
The buyer received the item on the 18th and emailed me.
He said it was bad and he threw it in the trash and I needed to give him a full refund ASAP.
I have a no return policy (We know thats a joke) but I said send it back and Id refund it.
He said it was thrown away and to give him the refund. Keep in mind this all happened within an hour of him receiving it. He also mentioned if I didnt do this I would get bad feedback. So basically blackmailing me using the feedback system. I said only if he sent it back and he did as he said and left back feedback. I used the feedback feature to report the buyer and explained that he claimed to have thrown it away and wanted a full refund. Ebays response was to except a return. Its like they dont even read our emails. The buyer was unwilling to return the item.
Here is his email (All through the eBay email system). To me it sounds like blackmail. Also the tone was super aggressive for a first email.
First email from buyer: This cologne was not new without box, it smelled terrible, it was old, you don't check you're products at all! This went in the trash where it belonged, I will not leave you good feedback, I want a complete refund asap
My response: The item was new from a gift pack but removed and sold. We don't offer refund especially for not liking the smell but if you want to send it back, we will refund it.
The buyers response to my response and our last interaction: It's in the garbage where it belongs. I will not leave you good feedback, you need to check what you sell to customers!
This item is English Leather so its not something I personally like and it's a strong musky smell. We only got it because it came with a cool item in the gift box. So I opened the box, sold the item I didnt want.
So am I wrong for asking for the item to be returned if they wanted a refund and should eBay allow buyers to force sellers into refunds?
Ive been a seller on eBay for 25 years and my account does not have these issue and never has. This account is my wifes and is newer with lower feedback so I wonder if the buyer assumed this was a person new to eBay who he could bully.
Any thoughts?
