Bad experience with damaged item and not getting USPS insurance

[lindaegret8]

I had a very bad experience with a buyer.The item arrived damaged by USPS and I filed a claim but she ignored it.I was told by USPS that she must bring it to her local post office which was in the midwest and I am in the northeast.I was so upset it felt helpless and hopeless- ebay does nothing to insist that the buyer document the damage with the carrier that caused it and embay gave e totally wrong info about the insurance process.Long and short of it is the seller is responsible from beginning to end and there is no rule in place that the buyer has to document the damage.Apparently PayPal does require documentation but not ebay.So with a difficult uncommunicative  buyer my item was never taken to the post office.( this is required by USPS)I refunded the buyer and had a 3 week window for the USPS insurance which the buyer ignored.It was a heavy fragile casserole vintage and gorgeous total loss .Lesson learned the USPS  priority insurance is never going to work unless the buyer cooperates ebay has no provisions in place to make the buyer comply and document the damage.You will be responsible if you have an unhelpful buyer like I did.I will now only use ebay for items that are less prone to breakage and I am going to use many other platforms to sell- I was only using ebay and that will now change- was going to close the account but instead will pare it down and explore all those other possibilities out there.If you send an item priority and feel good that it has the insurance be aware that ebay wont help and if the buyer doesn't cooperate the insurance is worthless as mine was.

[monster-deals]

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@ersatz_sobriquet wrote:

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@monster-deals wrote:

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@sg51 wrote:

Thus, they cannot enforce demands on buyer.  

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That's just plain not true.

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There's "can't"...and then there's "won't". 

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Definitely a "won't" scenario.

[sg51]

they cannot enforce demands on buyer.  

I'll clarify.  Ebay could of course refuse to refund buyers claiming SNAD.

But Ebay cannot prevent such buyers from getting a refund from their payment processor, be that a credit card,  Paypal, or some debit cards.

If seller thinks the problem of SNADs is costly now, in a scenario where half of them turned into CC chargebacks, the cost would be far worse. 

But independent of the seller-cost issue is the ebay cost issue.   Payment processors do not like handling chargebacks, and severely penalize merchants of record who have a significant number.  Thus, if ebay were to allow SNADs to become chargebacks, they would likely find their payment fees skyrocketing.

The bottom line: they can't do that.

[ersatz_sobriquet]

None of that matters, SG. Sellers are currently returning only 50% when the buyer defrauds, and then the buyer has to chase that money down another way, and I'm sure they try. So ebay is NOT protecting itself against these chargebacks, that's just not true. 

Ebay doesn't care. Now we're talking. 

[sg51]

I'm pleased to encounter your comment ersatz, it's been a long time.