Hi @dangr64danielcomputers2021 Sorry for your troubles.
As you see, eBay allows buyer returns. If you are not going to have a buyer-friendly return policy, I am afraid you will be coming up against this problem again and again.
It is entirely possible that your buyers are not seeing the entire listing if they are shopping from their phones. The screens are small and the buyer has to navigate to the description. Some just don't do this, and shop using the title and pictures only. This is why I no longer sell anything that is incomplete, or rarely sell using For Parts Only anymore. Shoppers are not doing their due diligence in many cases. And it can cause real issues for the seller when a buyer is surprised by "missing" parts that were never part of the listing to begin with. But they don't always realize that. And as you do not offer returns, you are bucking up against eBay's Money Back Guarantee, and that can cost you dearly in your seller metrics. More on that later. I have noted a few key points.
First of all, you are in violation of eBay's picture policy. You cannot use stock photos for used items, as I see in some of your listings. This is misleading. Second, if something is not included, try to highlight that in the title, if possible, because the description may be overlooked.
Third, there is no such thing as No Returns on eBay. The harder you try to fight that system, the worse it will be for you moving forward. eBay assesses penalties to sellers who do not cooperate in the return for the customer. These penalties will cost you in higher Final Value fees, and you will be forced to refund and still be required to pay the FV fee that otherwise would be credited had you refunded the unhappy customer on your own. When eBay has to step in at the buyer's request, it hurts the seller's standing. Your listings could drop in Search and your quantity of listings could also be diminished. It's just not worth it to fight a return.
Fourth, your responses to your negative feedbacks are not optimal. They could indeed affect your future sales. No future buyer is going to look favorably on a seller who calls his buyers names. This is not good psychology of selling. Always maintain a façade of professionalism, it will serve you well. You have 7 negatives and 4 are more recent. A buyer with an issue is not your enemy, but an opportunity to show future shoppers how stellar your customer service can be. Don't underestimate the power of that follow-up comment in Feedback. An angry, blaming response with name-calling is absolutely the worst way to handle an upset customer. Instead, try showing a willingness to address the buyer's concern: "Sorry for your issue. We will contact you for a prompt resolution."
In my view, you are going to have to make some changes, especially in your handling of unhappy buyers. Resign yourself to the fact that you will have to participate in returns and refunds. This will go a long way to winning back your buyer's goodwill, and give you flexibility in handling problems. Problems happen in retail, there is no way around it, so write that cost into your business plan if you haven't already. Make the changes to get rid of those few stock photos, and write anything into the title that can cause you trouble down the line. And include the missing things first in the condition field so the buyer will see it upfront when eBay truncates the field as it does in most every listing.
You have to protect your interests here, eBay is looking after the buyer's, not yours. Good luck to you moving forward, please return with any thoughts or questions.
