BEWARE Buyers with 0 feedback!

[cjtreasuresandfinds]

I got an offer on an item from a buyer with 0 feedback.  I accepted it because I figured I could cancel the order if I didn’t receive payment.  I did receive payment quickly.  So, I mailed the item- thankfully with a signature request.  As soon as buyer received the item, he put in a return request saying it was for a gift but arrived too late.  

The item went out well within the shipping rules and arrived at the buyer’s residence less than 48 hours after I shipped it.  At no point did I get any direct message from the buyer stating that he was in a rush for the item or any message at all for that matter.  So, I refused the return.  I have a No Return Policy.  Since I met all the obligations as promised, I don’t think I should have to refund the buyer, especially when no effort was ever made to communicate with me directly.

So, now I am wondering if I will be faced with negative feedback and if Ebay will remove it if I am.

[fashunu4eeuh]

Zero feedback buyers are no more likely to be a problem than those with higher feedback scores. 

[cjtreasuresandfinds]

The buyer received the item and was required to sign for it.  The buyer acknowledged that they received it but no longer wanted it.  So, the buyer can’t say it was fraudulent without committing fraud. I have a stated NO RETURN policy.  So, I don’t see how that’s possible.

[mtgraves7984]

So, the buyer can’t say it was fraudulent without committing fraud.

@cjtreasuresandfinds 

^^^ That's what I've warned you to keep an eye out for. Remain vigilant.

Afterthought... I think 'No Returns' is the worst of the choices, due to exactly this very reason. But that's just me...

[buyselljack2016]

Your "no returns" is an eBay policy, and holds no water once out of eBay.

[cjtreasuresandfinds]

Will do!

[cjtreasuresandfinds]

As mentioned earlier, if the buyer had reached out to me at any point and asked to cancel the order, I would have obliged.  He had ample opportunity over the weekend.  It’s a little weird that as soon as the package is delivered that suddenly he remembers he found a better deal.  Something smells off here…

[pburn]

They're all lumped together under "payment disputes."

Handling payment disputes 

A payment dispute is when a buyer requests their money back by reporting an issue with their order to their bank, credit card provider, PayPal, or other payment institution.

Payment dispute seller protections 

Dispute fees

When a buyer files a payment dispute, the seller will be charged a dispute fee if they challenge or don't respond to the dispute, and they are found responsible for the disputed amount.

[cjtreasuresandfinds]

It’s the first time ever I have gotten a return request.  I have been on ebay for over three years.

[cjtreasuresandfinds]

I should also mention that I accepted the Buyer’s offer.  I didn’t make an offer to the buyer.  So, it doesn’t make sense that his stated reason for return was finding a better price.

[simply-the-best-for-you · Accepted solution]

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@cjtreasuresandfinds wrote:

It’s the first time ever I have gotten a return request.  I have been on ebay for over three years.

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And since you are No Returns, you are perfectly within your rights to deny the return!  It is not bad business.  It's up to the buyer to read.  It's one of the benefits of being "no returns" (which btw is the only way to deny a return).  You didn't do anything wrong, though this can easily happen with a 200 FB buyer as well.  

Yes, it's possible they'll appeal with PP or their CC.  It's also totally possible that they will do nothing!  I am No Returns.  I deny returns.  I've never had anyone take it to PP or CC.  Usually they just say, 'oops didn't see you were no returns' & move on with their lives. 

You may get NEG FB.  If you do, you can ask eBay to remove it here:  

https://www.ebay.com/sellerhelp

It's automated & I've had GREAT luck with it.  Be sure to use the reason that the buyer is requesting something that was not in your ad, namely a return, when you are a no returns seller. 

ETA:  Despite all the naysayers, I've also never rec'd bad FB for denying a return.  It happens, but it isn't a certainty.  

[cjtreasuresandfinds]

Thank you! You have no idea how much I appreciate your answer!

[simply-the-best-for-you]

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@cjtreasuresandfinds wrote:

Thank you! You have no idea how much I appreciate your answer!

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You're welcome.  A lot of people on this board accept returns, so they are unfamiliar with how it works for No Returns sellers.   You did nothing wrong.   I will say though that you lucked out that you're buyer was honest.  If your buyer had chosen a SNAD reason, rather than a Remorse reason, you would have been forced to take the return 😞   Technically, forced to refund, you don't have to take the return, but you do have to refund.   

But yes, for those of us with mostly honest customers, No Returns can work just fine & with no reprecussions. 

[kh-jean]

Hi everyone,

This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines.

Thank you for your cooperation.

[allen1853]

You were TOTALLY correct in denying this ridiculous return request. Ignore others who are criticizing you for doing so. I do not understand why people take the selling advice of people who have nothing to sell, who have had no sales in years, who have minimal or zero feedback as sellers and really seem to know nothing about selling on eBay.  

[ibuyoldstuf]

Well Stated..

👍