This is a new episode : recently a buyer opened a SNAD claim and after 2 hours he recognized that he made an error by opening the SNAD claim because i did all correct and he opened the claim by error.
Rapidly closed the case, gave me his appologies by the confusion, via ebay message, and left me positve feedback.
No refund was given, nothing. Like i said, after closing the SNAD this buyer left me positive feedback.
All this within 2 hours between opening and closing the SNAD claim.
Today i was checking my BBE dashboard and i saw that the fact of opening SNAD procedure is counting like a "bad buyer experience" episode!!!
That transaction was coded as a "defect" and will remain 12 weeks in my BBE score!!
This is completely nonsense!!
Here i go again to ebay chat , spending more minutes and providing print-screens of the dashboard that iam talking about to the ebay agent, in order to correct, one more time, an unfair situation resulted by bad coding.
Metrics should take in consideration opened and closed cases by buyer and by motif= opened by error!
Once again metrics being computed unfairly....
Anyone experiencing this situation??
