Automatic return/refunds

[heidstag_0]

So my deliemma is returns/refunds are being automatically accepted, but I do NOT have the preferences set up to take them automatically.  Now, for example, I have 30 day return set up, will I have to literally to set up my return preferences so it stops taking the returns automatically? or is this a glitch in the system?

For insight,  My return preferences are blank and are not set up to automatically take returns.

[heidstag_0]

If I knew how to edit my post I would have.

I meant set up preferences stop automatically acepting refunds. 

[ckimodog]

@heidstag_0 

I've read here that many people are experiencing this, even though they did not implement the feature.  May be a glitch indeed. 

[soh.maryl]

Not sure there is any way to refuse to take returns if they are NAD.  

My understanding has always been that, if a seller refuses to take returns for that reason, eBay will refund the buyer from the seller's funds and will let the buyer keep the item in question.  

[caldreamer]

EBAY return system is automated to "accept returns" (without your approval).   EBAY wants to keep their customer's happy and doesn't care what Seller preferences are.

[heidstag_0]

Okay, so technically Is Ebay supposed to automatically step in & accept refunds on my behalf (right after buyer issues it) because my return/refund preferences are Not set up to take them automatically? 

[b86fiero]

You really need to set up your seller preferences including returns and shipping policies.

You will have some protection and control over how issues are handled.

[soh.maryl]

If a buyer opens an NAD case, how will you NOT refund?