Auto enroll International shipping

[shantynas]

If I wanted to sell International I would opt in - why auto enroll me. NO THANKS, there are those of us who read the fine print, and choose not to have the expense of penalties and erroneous NADs & expensive returns. Bad idea folks, at least under current ebay policies.

[octa-hex]

Same here. I sold an item to someone in Canada and I had international shipping off prior so it did not make sense. I went back and opt out as ebay can make a shipping label to send an item to the buyer but when a return happens ebay is helpless. They will  tell you to work with the buyer in which case you will have to pay an hefty return shipping fee or you will loose both you item and money.  So stay away.

[marnotom!]

From my perspective as a Canadian buyer, a big problem with the old Global Shipping Program is that sellers who didn't keep up with announcements and updates to the User Agreement were finding themselves enrolled in the GSP because their settings permitted it and they didn't find this out until they got a sale to a weird address in Kentucky, if even then.

There seems to be a bigger push with this new program to ensure that sellers at least know about its existence and to find out more about it.  Although the "auto enroll" does seem a bit heavy-handed, from what I can see it it's very easy to opt out.  If you can think of a better way for eBay to get the word out that eBay International Shipping is a "thing," I'm sure they'd love to hear it.

[brightlightbookseller]

Actually, you don't have to deal with NAD's and returns at all under the new program.  It's actually quite awesome.  We had a very expensive sale that couldn't be delivered through customs for some unknown reason.  eBay refunded the buyer, we kept the sale, all without any interaction from us.

[retro_entertainment_collectibles]

I too was auto enrolled in the new international shipping program and whilst I had my doubts about it when eBay announced it I have to say, its really quite good.  Easy, effective, exposure and sales up albeit my stuff is rather vertical market these days.  I've had absolutely no problems and at least as things currently go I'd definitely recommend that any eBay seller use it, its wonderful!

[fern*wood]

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@shantynas wrote:

If I wanted to sell International I would opt in - why auto enroll me. NO THANKS, there are those of us who read the fine print, and choose not to have the expense of penalties and erroneous NADs & expensive returns. Bad idea folks, at least under current ebay policies.

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Are you sure you read the fine print?  It seems what you posted is the exact opposite of what it says.  I had my first sale today after being opted in a couple days ago.   I'll report back if what I read was wrong or misleading.

[1tuna]

you have a lot of easy things to ship that look like they woud be 8 ounces or under. those items are simple to ship to all countries and woud appeal to international buyers. I am unsure what fine print you are reading but theres nothing to deal with if yo get a return or NAD with eIS

@shantynas 

[buyselljack2016]

@shantynas 

EIS is a whole new game.  It is not the GSP, or EISD. The "rules" have changed with this program.

I am enrolled (without notice other than by being board addicted I knew it was coming), but presently have countries excluded, so while I am officially in EIS, I am not selling that way. EIS honors any country restrictions that you have on a listing.

As some have posted, this seems to be quite this "seller friendly" program.

Ship to the hub. eBay takes full responsibility from there on. Damage, lost items, INAD, all covered at the expense of eBay. Also no negative feedback from an unhappy customer. No 1.65% international fee.

Some drawbacks:   

No combined (at this time) for multiple listing sales.

Some restrictions (more than straight international shipping) on what can ship.

Not having weight/dimensions in a listing is problematic.

Buyer shipping cost can be higher than direct (deterring sales) because there is no 1st Class International shipping rate that could be used up to 4 lbs.

If someone was not selling "international" because of the previous "pitfalls" the EIS program may be something to consider.

[marnotom!]

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@buyselljack2016 wrote:

Buyer shipping cost can be higher than direct (deterring sales) because there is no 1st Class International shipping rate that could be used up to 4 lbs.

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That might not even be a thing if the seller uses "free" shipping domestically.  I see mobile phone listings with free shipping within the US with eIS shipping prices well below that of First Class Package International, for example.

[ms.rodriguez*]

The new program is risk free.  Ebay handles the forms, the refunds, the returns. Once you get paid, your money is yours!    

[michigancolor]

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@brightlightbookseller wrote:

Actually, you don't have to deal with NAD's and returns at all under the new program.  It's actually quite awesome.  We had a very expensive sale that couldn't be delivered through customs for some unknown reason.  eBay refunded the buyer, we kept the sale, all without any interaction from us.

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That's not at all what the terms and conditions say if you read through the entire thing at: https://pages.ebay.com/internationalshippingprogram/seller/terms/

I know it's what they're advertising, and seems to be people's experiences so far, but it's not what some parts of what the terms say.  eBay likes changing how they operate without notifying people, so I get the concern.

[michigancolor]

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@fern*wood wrote:

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@shantynas wrote:

If I wanted to sell International I would opt in - why auto enroll me. NO THANKS, there are those of us who read the fine print, and choose not to have the expense of penalties and erroneous NADs & expensive returns. Bad idea folks, at least under current ebay policies.

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Are you sure you read the fine print?  It seems what you posted is the exact opposite of what it says.  I had my first sale today after being opted in a couple days ago.   I'll report back if what I read was wrong or misleading.

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Read the fine print at: https://pages.ebay.com/internationalshippingprogram/seller/terms/

I recommend reading (3)(d)(viii), (4), 8(a) in the paragraph after (i)-(vi), and (13)(d)(ii).  The fine print doesn't match what they're advertising, and doesn't match how they seem to be currently operating.

The fine print is worrying.

[dqdistribution]

You are right.

From the reports I've heard eBay is eating the refunds as of now.

However, eBay does have it in the terms for international returns for all other reasons outside of lost and damaged during shipment for eBay MBG they may reverse the sale.

[octa-hex]

You were covered because of this ( read below) . Your item was delivered to the EIS in safe manner. After that EIS is responsible for the shipping and any issues with the damages/delivery.

"You will not be responsible under the eBay Money Back for the loss of, or damage to, an EIS Item after its acceptance at the US Shipping Hub."

https://pages.ebay.com/internationalshippingprogram/seller/terms/

 Read  8 (vi)

[octa-hex]

If you have a return policy, ebay can force a return. I have 30 days return policy and if you read carefully they actually can reverse the sale. 

https://pages.ebay.com/internationalshippingprogram/seller/terms/

Read 9

• International Returns.

  To the extent permitted by applicable law, eBay may choose not to display the returns policy field of your listings to Buyers. eBay may choose to manage any international returns on your behalf. For the avoidance of doubt, if a buyer chooses to return an item that eBay approved for international shipping, eBay may in its sole discretion, choose to intermediate the return to you if your returns policy indicates that you accept returns and will reverse the sale. Alternatively, eBay may choose to liquidate the item rather than returning the item to you and you will keep the proceeds from the sale consistent with Section 7 of these Terms and Conditions.