Buyer bought a pair of Jordan 1s, size 12 from me. Ebay automatically enrolled me in their Authentication process. I sent the shoes to the Authenticator and they were verified. The money was transferred to me.
Today, a few days later I get a notification saying the buyer wants to return. The push notification opens the app the return screen. The buyer is saying the Authenticator sent them the wrong shoes completely. Size 9 of a completely different shoe style. I close the return screen to get customer service on the line. I check my messages in the meantime. Even though I didn't select an option the app automatically chose to accept the return. When I got customer service on the line they said they can only do something about it 48 hours from now on a Saturday. I told them that wasn't acceptable, that I can't have $106 come out of my account because of EBAY'S OWN AUTHENTICATOR messing up. They said there is nothing they can do. I asked to speak to a manager. After waiting on hold for 20 minutes, they said a supervisor is on another call and that they can call me back. I said no, I want to wait until they finish that call and to have them call me back. They then hung up on me.
How is this not fraud on Ebay's part? I listed an item, they verified it, took money from me for listing it, auto-enrolled me in their authenticator program, the authenticator does who knows what with the shoes, sends the wrong shoes out, and now I can't do anything about them taking funds from my account AND they refuse to do anything about it through their customer service?
