eBay

tamarack1312 · ‎10-29-2021

I recently purchased a non returnable pair of sneakers off eBay. They were approved by the Authenticator and sent to me. Since the size was wrong and I couldn’t return, I decided to sell on eBay. They were sold and sent to the Authenticator where they got denied. They were never worn, used, box still intact. How can it pass one Authenticator and fail another within a month? Has anyone had issues with this and what do I do next?

anmone_store · ‎10-29-2021

Please contact eBay CS. They'll help you with that.

fab_finds4u · ‎10-29-2021

Did the shoes get returned to you?

Wrong size is a remorse return that can be refused. I believe you needed to file wrong item received, ordered size x received size y. Chances are used up on eBay. Did you pay with PayPal? File a received wrong item dispute there. paypal.com/disputes or file a chargeback if you paid with a credit card.

eleanor*rigby · ‎10-29-2021

@fab_finds4u wrote:
Did the shoes get returned to you?
Wrong size is a remorse return that can be refused. I believe you needed to file wrong item received, ordered size x received size y. Chances are used up on eBay. Did you pay with PayPal? File a received wrong item dispute there. paypal.com/disputes or file a chargeback if you paid with a credit card.

Not sure the original post was clear:

OP bought sneakers on eBay that had passed authentication.
Sneakers didn't fit.
OP decided to sell sneakers on eBay.
OP sold said sneakers and sent them to be authenticated--again.
Sneakers were rejected by authenticator.

The post isn't about the OP's original purchase, and it doesn't imply s/he actually received the wrong size shoes--just that the sneakers didn't fit him/her. Op is posting as the seller now, asking how the same pair of sneakers can be passed by the program once, but rejected when resubmitted.

I don't know the answer to the OP's question. Just wanted to make sure the original post was clear.

ittybitnot · ‎10-29-2021

@tamarack1312

Try contacting eBay here:

https://twitter.com/ebaysneakers

This is the customer service link that has knowledgeable people here that may be able to help you with your issue.