eBay

Anonymous · ‎06-30-2023

How do you speak to someone in Customer Service? I listed an item for sale here and on other sites as well. The item sold on another site. I was getting bids for the item here on eBay so I ended the listing as it made no sense to keep it going since the item was already sold. eBay is charging me for an early cancel of the bid. It is impossible to speak to anyone and none of the help options apply to this situation. I’m now trying to close this eBay account and they keep emailing to say I need to take care of the situation with that fee. How do I resolve this? It’s frustrating that there is no one to speak to and no where is there an answer in this site for my issue. I no longer want to be a part of this since no one from Customer Service respects you enough to answer.

ms.rodriguez* · ‎07-01-2023

The fee is well justified. It was done because sometimes a seller will sell the item elsewhere and then cancel bids and close the auction and ebay does not get their fee. Sometimes, that same seller sells if "off Ebay " to avoid paying ebay commissions. Anyway, if I recall correctly when this policy started, ebay waived the fee the first time. If you got charged, this is your SECOND infraction or perhaps ebay did away with the first offense, no fee policy.

Anyway, this is YOUR fault. If you want to close your account, you can do it 180 days AFTER your last item has safely arrived. Ebay wants to make sure that that buyer does NOT do a chargeback.

View Best Answer in original post

redmodelt · ‎06-30-2023

Sorry but there is no one to talk too that you would give any different information that what is posted in the link below. Canceling an auction with a bid, you will/can be charged the final value fee.

This should cover it;

https://www.ebay.com/help/selling/listings/creating-managing-listings/ending-listing?id=4146&st=3&po...

You need to pay the fees, they will not go away...ever.

ebooksdiva · ‎06-30-2023

When you end an auction early and the auction has bids and you cancel those bids the seller is charge a final value fee based on the amount of the highest bidder.
It is never a good practice to list the same item on several platforms as you have found out.
You need to pay the fees you owe eBay, they can and will send the unpaid notice to collections and can ding your credit.

Ending a listing

reallynicestamps · ‎06-30-2023

eBay is charging me for an early cancel of the bid.

Yes.That's one of the ways eBay protects itself from scammers moving sales off-eBay.

You could have waited seven days for the eBay auction to play out but decided against that simple action.

Fool Around /Find Out.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

 https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
 https://twitter.com/askebay?lang=en

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

Which will be that you owe them their fees for the work they did in finding several bidders for you.

That they won't close your account until you pay them.

And they will turn the account over to a collection agency.

FAFO

huntfishdie45 · ‎06-30-2023

You need to list a payment method in your sellers account to pay the FVF so you can close your account. eBay will not close your seller account right away; it takes months to make sure all sales clear without chargebacks. Good Luck

kensgiftshop · ‎06-30-2023

Why would you put it up for auction here, then sell it on another site?

Sorry, but you have to pay the fee's.

Have a great day.

Anonymous · ‎06-30-2023

Well that sucks if that’s the case. I mean the item sold on another site. Why would I need to lay a few to eBay to cancel the auction. Whole eBay situation is horrible. If I did not cancel people interested would be bidding on something that’s already sold.

monroe67 · ‎06-30-2023

"I listed an item for sale here and on other sites as well. The item sold on another site. I was getting bids for the item here on eBay so I ended the listing as it made no sense to keep it going since the item was already sold. eBay is charging me for an early cancel of the bid."

Where is the sense in listing one item on more than one website unless you watch all those sites like a hawk and immediately cancel the other listings when you get bids/sales on one site?

What would those other sites have charged you if the sale had been on eBay?

I think you just learned an expensive lesson.

"How do I resolve this?" Pay eBay.

Anonymous · ‎06-30-2023

Thank you for the response. The person who bid actually retracted the bid and sent me a message apologizing for doing so. Just seems like a way to get money from sellers for nothing. I’ve had several items listed on other platforms that sold and never had this issue, only with eBay. The other issue is eBay said they would charge me and take from my account. Now I’m trying to close this eBay account but they’re giving me a hassle to do so. I just want to be done with eBay forever.

nobody*s_perfect · ‎06-30-2023

@Anonymous wrote: ... If I did not cancel people interested would be bidding on something that’s already sold.

Yes, exactly. eBay's rationale for the policy is that they do not want to have disappointed bidders, who bid on an auction and then get their bids canceled by the seller, or the auction ends with a winner and then the seller cancels. Either way ,eBay wants to penalize sellers so they do not make a habit of selling items on other sites when the items have also been listed on eBay. In your case, I expect that the policy will have the desired effect.

Anonymous · ‎06-30-2023

First thing in response to FAFO-I rarely I mean very rarely use eBay for anything because it’s always some issue with them. I was not aware that I needed to wait 7 days for the listing to end. Meanwhile with all of life’s issues, work, kids, and pet I have to answer messages from people bidding on something that is not even available any more? Is it fair to basically lead people along in believing there’s an item to be won when it’s already sold? That makes no sense at all. Anyway if the fee means that much more to eBay then me, they should just take it and close my account as requested. At this point closing the account means more to me. The only way I even knew what was to happen was from eBay emailing me that they were debiting my account for the fee. This is what has me **bleep**. All they have to do is take the *d—n* fee and close my account. Why keep emailing me that they need me to take care of the fee before they close the account?

Anonymous · ‎06-30-2023

There is a payment method listed. You cannot sell anything without a payment listed so they know where to deposit your money.

Anonymous · ‎06-30-2023

FYI many people sell items that way. I’m not the first or last to sell this way. Why wait years for something to sell on eBay when it may sell faster on another site?