At a loss: Can't upload photos from Mac (October 2024)

[864_cards]

Longtime eBay seller. Computer literate. Google-literate. Forum-literate. Still lost. 

For years, I've taken photos of my products with an iPhone, dropped them to a Mac, and drag-dropped them to listings with zero problems. Within the last month, this has become near-impossible with eBay rejecting the photos as not in the correct format. I was able to use heic and png for as long as I can remember. Now, no matter whether I sue Google Chrome or Safari, clear cookies and cache, etc, it won't work. I can manage uploaded through the mobile app, but otherwise, I'm struggling from both a MacBook and iMac. 

I've gone through the process of updating browsers, operating systems, etc. I've gone through clearing cache and cookies and all that. 

So, what am I missing? Appreciate any help that anyone here can offer.  Thanks!

[finderspi26 · Accepted solution]

On iPhone go to

Settings

Camera

Formats

Check Most Compatible

If this doesn't work try exporting your heic files to jpegs

Good luck!

[chapeau-noir]

I wonder if an eBay update hasn't created transfer problems. I know I've been having recent problems with webp files which is a new Google image file protocol which neither of the platforms I sell on right now accepts. (I don't have to deal with heic formats very often as I don't have an iPhone or mac).

Agree with the above - export your files to simple .jpg and see if that doesn't work.

[tealt]

@864_cards 

I use the same process— iPhone  to MacBook and Then drag.

All My images are JPEG, and I have no problems.

[trip98]

I am not super literate on any of the things you listed, but it sounds liked you have a locked setting somewhere. Every once in awhile on my camera, not on a phone, I will accidentally hit the lock feature and it prevents all kinds of things from happening.

[864_cards]

Thanks for this. Despite the fact I would convert the heic into JPG once I moved them over to my Mac, that didn't work. Something must happen in the air drop process that corrupts the file. But your most compatible solution worked like a charm. Thank you!