Approval of an offer for an item is snagged and status of said item unclear. Some pages say approved

[antiquelord]

and others say item still active and no offers exist. Customer service impossible to reach. 

[wastingtime101]

The process of accepted offers moving to pending status on the listing's offers management page is something eBay has been rolling out. It was announced in the Summer Seller Update as the latest change by eBay to cut down on non-payers.

While offers are in pending status, the item is available for anybody else to purchase until the buyer pays. eBay is trying to eliminate the inconvenience to sellers when buyers lose interest after an item ends so the seller does not have to start from scratch and lose interested buyers when they relist.

If the buyer does not pay within a certain amount of time, the offer will expire and be removed from the pending section. If the buyer pays then it will become an official transaction on your orders page. In the meantime, any buyer can purchase at full price or make an offer.

Unfortunately, a lot of buyers and sellers are saying buyers aren't receiving notice their counter-offers were accepted. Some sellers have started sending messages letting buyers know they accepted their counter-offers.

[antiquelord]

I actually wanted to send an invoice for local pickup but don't know how to send it. No link. Further, the buyer claims they did not receive the usual automted invoice. I don't have the buyers actual address but they do live in a nearby suburb. Impossible to contact an EBAY Rep. Situation ridiculous. What can I do?

[stuff4divas]

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@antiquelord wrote:

I actually wanted to send an invoice for local pickup but don't know how to send it. No link. Further, the buyer claims they did not receive the usual automted invoice. I don't have the buyers actual address but they do live in a nearby suburb. Impossible to contact an EBAY Rep. Situation ridiculous. What can I do?

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@antiquelord   here is the ebay link for local pick up info> https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/local-pickup?id=4181

[wastingtime101]

If your plan is to sell with local pickup and you did not originally list with local pickup, then you'll want to cancel (if the buyer pays) and relist with local pickup only. If you don't do that the transaction can become complicated because your listing was set up for shipping.

[brightlightbookseller]

While usually true, if the buyer hasn't paid yet and they can revise the invoice to use Local Pickup, it should work as if it was listed with Local Pickup.  I've done that once I think.

@antiquelord , do you have the Send Invoice option under the dropdown next to the order on your Awaiting Payment page?  That's the only place you can send Invoices from; if it's on Awaiting Shipment already then the buyer has paid and that's why you can't send an invoice.

[wastingtime101]

The seller can't send an invoice @brightlightbookseller if the offer is stuck in pending status because it's not on the Orders page under Awaiting Payment. There is no transaction until the buyer pays, per my first post above.

So either the buyer doesn't pay and the seller can change the listing to add local pickup, or the buyer pays and if the seller wants to do local pickup without losing seller protections on a non-receipt claim, they can cancel and relist with local pickup.

[brightlightbookseller]

Oh, good observation, I missed your comment about that part.  I agree, cancelling and relisting probably makes the most sense here.

[antiquelord · Accepted solution]

Thank  you for your assistance with the offer problem. It was very aggravating to be seemingly stuck with a sale that would not go through and no help available from Ebay staff.  There also was the local pickup issue that I have had trouble with a few times and that increased my aggravation.  Anyway, although the buyer initially claimed no invoice received from Ebay  she must have had one and I advised her to simply pay if she had an invoice and forget the local pickup. The problem then was quickly resolved as she paid.