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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

eBay Shock: Accurate Listing Denied Despite Full Disclosure of Louis Vuitton Purse Flaws

I recently had a disappointing experience with eBay's authenticity check process that I believe needs addressing. I listed a Louis Vuitton South Bank Besace Damier Ebene Purse, clearly stating in my listing all its defects and issues. I provided deta...

Giving feedback to buyers has changed - WHY?

Why have they changed the Feedback page so that you can no longer see if the item has arrived? I wait to give feedback when I see that the buyer has received the item. Pleas advise how to go back to the old format.

Lego Set Chargebacks????

Has anyone else had something like this or similar happen. In the last 2 weeks we have received 3 chargeback requests as "transaction not recognized" all on unopened Lego sets. All there where delivered with out issue. All were going to different add...

How can I leave negative feedback on a non-paying buyer??

Had a buyer purchase an item, but they never paid, and never responded to my contacts. I will block this buyer, but how do I leave negative feedback. Ebay claims a purchase is a contract. But there does not appear to be any consequences for non-payme...

Buyer Opened Dispute for Not Receiving Refund They Never Asked For

Hello,Was hoping for some guidance here if someone has run into anything similar. I've been selling on eBay for probably close to 10 years and I've never had a buyer open a dispute against me. I recently sold an old laptop and 30+ day after the buyer...

Resolved! "Item not Received" claim after leaving feedback and signing for delivery

So, a buyer of a very expensive comic book (~$4000), who signed for delivery TWO MONTHS ago and provided immediate positive feedback, now says they didn't get the item. I understand this will likely be decided in my favor, but why does ebay even ente...

Negative feedback automatically removed?

If a buyer leaves negative feedback prior to opening a return request, is that negative feedback automatically removed once the return request is closed? The reason I ask is because this is exactly what happened to me. I had a buyer leave negative fe...

What happens if...

What if there is a INAD return.The seller accepts the return and provides a return label right away.The buyer ships the item back right away.But the item gets "stuck" in the USPS system.The tracking shows movement but very slow.If the return window c...

How to replace an item after the customer has requested a refund?

I sent the wrong item to a customer and he asked eBay for a refund and sent it back. We messaged back and forth and decided he still wants the item so I shipped it to him. Now, I cannot find a place to mark it as "replaced". All I see is "send refund...

No notification that item was sold and paid for?

I listed an item last week and received no notification or message that the item sold. There is no message in my eBay account and I did not receive any email notification from eBay. I am now shipping the item late. When I go into communication settin...

Info on Retro Dog Fighting Poster

Hi. I found a 12”x16” yellow and white poster promoting the international championship convention dog fights in San Antonio TX on 3/1/1975. The artwork is a graphic design showing two pit bulls in an “embrace” on their hind legs. The earl tudor troph...

Any truth in that Ebay rewards sellers who stick to one category?

One of the Youtube Ebay/Online Seller gurus said that the Ebay algorithm gives more sales to sellers who primarily focus on one category, like clothing for instance. He said that the algorithym doesn't know what your store is trying to focus on if yo...

Resolved! Help: what to do if buyer you find is dodgy, brought item but not paid yet

HelloI have a problem, basically an item has been sold of mine today, and this buyer I had a look at looks dodgy, as its username has a website and it does not work at all. I went to search engine and many forums comment that this buyer is fraud. My ...

hidden shipping fees not disclosed

OK so, cant understand of course why you should pay more have to further promote items which should be promoted in the first place. Paying percentage fees, insertions fees, etc. Another words, the reason why you use them in the first place. Hmmm. let...

why does ebay punish you for poor sales?

I was looking and i moved from top seller to above average seller as projected for 7/20. I looked at my defects and all of a sudden they went from 3 to 18. I called and they said because I was under 400 items sold in the last 3 months they will now c...