Anyone received email from eBay to recertify your information for INFORM act compliance?

[zhjy47]

Earlier today I received a message from eBay asking me to recertify my information for INFORM act compliance. It is the first time I received the email. I think I meet the minimum threshold to require the certification which is $5000 sales of new items in 24 month. 

I did confirm my information following the link in the email. After that, it has been showing "thanks, we're verifying your updated information". Since it is the first time I am doing this, I am not sure what kind of verification eBay is doing? Call me? Send me letters? Or send funds to verify my bank account? What should I expect to complete this recertifying information requirement? 

[ebooksdiva]

No, I haven't received anything like that. 

[stephenmorgan]

Program information.

https://www.ebay.com/sellercenter/resources/inform-consumers-act

[kensgiftshop]

They'll ask you to verify your information ever so often to make sure everything is up to date and correct.

[caldreamer]

Congress passed the INFORM CONSUMER ACT to make online transactions more transparent and to deter the online sale of stolen, counterfeit, or unsafe merchandise. Under the law, “online marketplaces” where “high-volume third party sellers” offer new or unused “consumer products” must collect, verify, and disclose certain information about those sellers. In addition, online marketplaces must offer a clear way for people to report suspicious activity.

https://www.ftc.gov/business-guidance/resources/what-third-party-sellers-need-know-about-inform-cons...

[bashort]

The inform consumers act was passed because of the massive amount of stolen goods being sold online when shoplifting was quasi legalized in many places.

[wastingtime101]

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@zhjy47 wrote:

What should I expect to complete this recertifying information requirement? 

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I expect you don't have to do anything other than what you already did - review the info displayed, if needed make changes, if not just click the button to confirm everything is accurate. Took all of 5 seconds for me because my info didn't change since last year. Unless eBay finds a problem with their internal review, expect nothing will happen. I don't have any payout hold notifications.

[simply-the-best-for-you]

I got one the other day too.  Do not expect any reply or notification unless there's an issue.  Maybe it's a yearly thing, I know I did one about a year or so ago. 

[rivendale1]

Well How long does it take them to verify your information? Ive already done this last year and I had to do it again 2 days ago but no word from them since. I kind of need my payouts as this is my full time business to support my family.

[meme6253]

I got one, just verified & done, I think it is in case any of your information has changed to let them know.

[mam98031]

I got one.  I did not click on the link in the email, just because I don't like doing that.  So I went to my Seller Hub and there was a notification at the top saying I needed to verify my info.  I followed the link.  Reviewed the information and then confirmed it was correct.  Took me less than 60 seconds.

[niutak]

I received this on April 29th, confirmed it that same day, and now my sales have almost completely stopped. I have contacted eBay support, no restrictions on my account, but I notice the verification is still in progress two weeks later. WTH eBay, fix this **bleep** thing so my sales will return.

[mam98031]

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@niutak wrote:

I received this on April 29th, confirmed it that same day, and now my sales have almost completely stopped. I have contacted eBay support, no restrictions on my account, but I notice the verification is still in progress two weeks later. WTH eBay, fix this **bleep** thing so my sales will return.

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One has nothing to do with the other.

[fashunu4eeuh]

 @niutak wrote:

“and now my sales have almost completely stopped”

Hi @niutak 

Looking at your 303 Completed Listings from 2-14-25 to today, it appears you have made 127 sales. My goodness, what was your sell-thru rate previously?