albertabrightalberta | Volunteer Community Mentor
I have a situation where a buyer had a item shipped to a 3rd party re-shipper. I didn't notice it when I shipped it out since I sometimes have a lot of orders in the morning. Buyer opened up a INR yesterday so I looked at the tracking and noticed it was going to MIAMI so I looked at his user ID and he is in Honduras. So I looked up the address on Google and it is one of those freight forwarders. The Package was out for delivery on the 11th and of course USPS didn't mark it delivered. I wanted to contact an US CS Rep since the ones here on Ebay are totally unreliable. I went to Facebook since that's where everyone sends people to when they have an issue. Wouldn't you know, there is No message button. What's up with that. I don't have twitter or instagram. Just Facebook. What Now??
@short_circuit.lineman61 wrote:
@gurlcat wrote:Not sure if you're just talking about trace/missing mail on packages with FF addresses, or all missing packages. Other than FF packages, it is absolutely worth filing. I have used it many times, almost always with success, in fact I just got a package "unstuck" with it last week:
so if they have a way to "unstick" packages I wonder why they do not automate the process? Why does it take a report being filed? they have all the data, they know or should know what packages have quit moving.
Because any facility could have umpteen thousand stuck packages in it at any given time. -Some portion of those wouldn't even get reported because there are lots of people who buy so much stuff online they don't even remember what is supposed to be on the way. Meanwhile those who care very much about their package's transit can file a search request. -Squeaky wheel gets the grease.
@bdmh-enterprises wrote:. FL, DE and most recent in OR was actually picked up at a PO and signed R SHIPPER lol.
OT from the OP but just thought I'd add this.
I had an order this week from a buyer in Korea. The FF address is in Englewood, NJ.
This is a first for me. (Not first freight forwarder; but first in NJ.) Evidently, ACI Express appears to forward to Asia.
@short_circuit.lineman61 wrote:
so if they have a way to "unstick" packages I wonder why they do not automate the process? Why does it take a report being filed? they have all the data, they know or should know what packages have quit moving.
My guess (based on how it's worked for me also) is that items are stuck in a post office facility somewhere and when a report is filed, they're forced to review GPS and find where it was last located. That tells them where to search - behind machines, under boxes, etc.
