Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Payouts

After a hiatus of a few years, I resumed selling occasionally at eBay about a year ago using an account that’s only slightly older (I’d sold for many years with two other accounts). One of the practices of eBay that I find irksome is the borrowing of...

Happy St. Patrick's Day Sales Today!

May sellers sell items and may buyers buy items on eBay to celebrate.

Buyer demanding refund and lying about reason

Hey all..I'm dealing with this international Buyer from Hell who refused to receive the parcel and is now demanding a refund. This is my first such experience so i'm not sure what exactly i'm supposed to do and ebay's automated options make the matte...

Resolved! Advice on protecting myself while offering local pickup

This is my first time selling something. I'm thinking of offering some computer equipment for local pickup and offering to deliver it to them if they're within a certain driving distance of me. How do I protect myself from scams where someone might c...

Item not received..issued refund...is there some way to get my money back.

Buyer stated they did not receive item. Buyer made a big fuss about money and I refunded them the full purchase price. I did an inquiry with USPS and they show it was delivered. What can I do to get my money back? How do I handle this? Thank you!

Seller Calendar 2025 (v.Q2)

Upcoming dates and events for sellers to track during 2nd quarter 2025. If you missed the Spring Seller Check-In last Friday, March 7th, you can watch the video replays here. April 15, Tuesday - Tax Day. General 1099-K info (link), 1099-K transaction...

Resolved! Not getting any views

Why are most of my items not getting any views? Anyone have any suggestions?

Unable to update email

when I opened my eBay account many years ago I had a Hotmail account email. I thought I had gone through all my accounts and updated to my new Gmail account. However back in January I accidentally signed in under my Gmail account which then created a...

Ways to Give an Buyer an Appropriate Feedback?

I recently received a dishonest feedback (could be an honest mistake but I doubt it) from a buyer who wrote a feedback that was inaccurate about what was sent to him. I wrote a detailed message to eBay explaining why the feedback I received should be...

How to Improve Seller Performance Rating after Below Standard account limitation

eBay Acct fell 'Below Standard' and Seller Restriction was lowered to '0' listings approximately October of 2024. -Requested seller limit increase as of March 2025, with automatic denial via online portal.-How am I supposed to improve my 'Below Stand...

I sold an item and can't find it to ship it. How do I refund the buyer?

Resolved! Reported Counterfeit Item, eBay Didn’t Find Violation of Policy?

I confirmed with a manufacturer that the product I purchased is a counterfeit. reported it to eBay. “We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent.” Ob...

eBay does NOT value sellers anymore - We are getting screwed on returns

3 times in the last 10 days I have had returns marked as "Item not as described" when it the item was EXACTLY as described. The most recent item was listed as "For Parts/Not working". I described the item, its condition and advised I do NOT know what...

Customs clearance

Dear experts,Tracking number: 507530375063By 4PX carrier from China to Japan.As a seller I don't know to understand its status:"Custom clearance exception". If I understand well, if tax is needed the buyer should pay it.If the buyer open INR dispute,...

Resolved! Auto pay deactivation

I am just getting back into selling after about a 3-4 year break. Apparently they added this auto pay thing to my account without my knowledge or consent. How do I deactivate that? Everything I have googled doesn't seem to work and customer service i...