mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@silverpinups wrote:"Ebay actually knowingly would allow buyers to circumvent a sellers BBL. But now if they seller reports it, they will get involved and help the seller".
Does this approach even make sense to you? eBay should NOT be circumventing a sellers BBL period. eBay can help the seller by keeping their noses out of a sellers business when it comes to a seller's BBL. All this does is add extra **bleep** for the seller and wasteful time and resources on eBay to help resolve the problem that they created in the first place. That's why nothing gets done here...
Yes it does. If the buyer is clever and opened up an account they could use that is not using the same IP address, how is Ebay suppose to know it is the same buyer that you put on your BBL.
Don't confuse this with Ebay allowing members you put on your BBL to be able to purchase from you using that same buyer ID. Ebay does NOT allow that.
@gwzcomps wrote:
Did some digging and it looks like they retroactively dinged my seller metrics so I guess I was mistaken about them not removing them. Either way it might as well be a defect since it runs me the risk of losing more money "just because". Makes me wonder if I can report the buyer every time a case is opened so I never get dinged. Some of the ones I got dinged on I am pretty sure I reported the buyer though. I honestly can't remember the last time I got a legit return.
For buyers you REPORTED AFTER October 1st for abuse of the return system?
As horrible as this is, and it is horrible. You and I have had this discussion on other threads.
Currently on Ebay since Simplified Returns started in October of last year, sellers can NOT win a disputed INAD for ANY reason no matter how much evidence you have. Literally anything short of a court order isn't going to work. Don't blame the CSRs at the call center. It isn't that they don't want to help sellers, it is they can't.
Your option is to refund them 50% due to the additional damage, that way you don't have to lose 100%. And whether you agree with the new seller protections for TRS members, you need to use them.
My recommendation to you is to refund the buyer 50% of their purchase. You are within the rules of being able to do that. Ebay will protect your FB.
Once you refund, report the buyer for abuse of the return system. That will get you a $6 credit on your account. Plus it adds this buyer to Ebay's system for tracking buyers that may be making a habit of this behavior.
I know it isn't a lot. But it is more than we had a couple months ago. There is tons of room for improvement. None of which will happen until after the new year. But we all must keep this issue in front of Ebay so it doesn't get swept under the rug.
@monstertoybox wrote:
@gwzcomps wrote:
It has become pretty typical at this point. This year has been the worst for false returns. 90% of my NAD returns have been false returns. At least half of those were poorly packed upon return. Probably $300 down the toilet just in shipping costs.That is a really large number! That is not right at all.
They sell in a category with a very high return rate. Electronics and Fashions are probably the worst categories for returns. Ridiculously high numbers. It has been that way for many years. But with the way the return system is on Ebay in the past year, it just makes is so hard on sellers. To say it is unfair is simply a HUGE understatement.
@gwzcomps wrote:
Honestly it only keeps getting worse. Didn't have many problems back when the buyer had to worry whether they would get their money back. Plus how easy they made it to open cases there is no hope of working things out. eBay claims they want to make the buying experience better but their actions show the opposite. All they have done is created a toxic marketplace. Since there is no recourse for their actions buyers run wild now.
I don't accept returns so I can't deduct anything. All I can do is report them and take a $6 slap in the face. The irony is the people who have legit problems just contact me in a message and I make it right. No case required...
You need to change your return policy. With all due respect change it. You are only hurting yourself in this return system Ebay currently has.
There are only 2 things that a No Return Policy is good for. Properly filed Buyer Remorse return request and I stress PROPERLY filed. And when a buyer sees a No Return policy it MAY deter them from asking to return, but most buyers probably know they could return if they wanted to.
A No Return policy can not and will not stop you from having to process a INAD. ALL return policies by sellers HAVE TO meet or exceed the MBG.
You change nothing in the types of claims you get if you change to a 30 day policy with Buyer pays shipping. And you gain the protection / benefits from the policy I talked about in my other post.
It won't change a thing for you when buyers file a claim but it changes what YOU can do. And just look, on this claim you would have not lost 100% but 50%. That has value too.
I get it. It is a choice of which is worse. Neither are good, but which one is worse. IMHO it is your no return policy and it is costing you money. Real money.
@gwzcomps wrote:
No matter what I do I am screwed. The majority of my claims are from people who don't know how to use their items. My stuff generally isn't bad because I know how it works and I know how to test it. I'm not confident I would see a swing away from NAD returns if I offered returns even. Offering returns would most likely increase my return rate tenfold since there will be even less incentive to read my listings. On top of that I would get a bunch of bottom feeders using me for free parts to diagnose their devices. Honestly the only possibility I see to improve my sales numbers is to stop putting so much time into quality listings and testing. I can move more volume and find some low risk junk to pad my sales numbers to keep my metrics good. That is what eBay is pushing for anyways from what their actions are showing.
On this transaction yes. But if you want to minimize your future damage and financial impact under the current Simplified return process, you need to change your return policy. Or this situation will repeat itself and you will be out more money.
I'm not sure I understand your comment "I'm not confident I would see a swing away from NAD returns if I offered returns even." I never suggested you would see a swing "away" from INADs. In fact it is really unlikely. Many buyers falsely file INADs when the return is actually Buyer's remorse because they don't want to pay return shipping. You can't prevent this from happening no matter what your return policy is.
Changing your return policy is unlikely to have the affect you fear.
In the beginning of the Free Returns program I absolutely refused to do it. The TRS discount wan't that important to me as I was sure it would increase my returns. So for over a year after the policy was introduced I just wouldn't participate. A few months ago I decided to give it a try. I could always change it back quickly if I saw an increase in returns. For me, it has had zero affect on increasing returns. Absolutely zero. Which is what many other sellers have also reported on these threads.
Many buyers don't read descriptions. That has been a complaint of sellers as long as I've been here.
Yes, we've discussed the quality of your listings before. I'm sorry to hear that you have convinced yourself that doing a lower quality listing is the answer.
