Another day another hijacked acount buying from me using potentially stolen payment information

[gwzcomps]

Just can't stop them.  Cancel the sale and relist for more.  They same ring of scammers will just buy the same items over and over again.  They all use the same mystery "shipping forwarder" in Beaverton, Oregon 97005.  I guess I can move a lot of inventory if I let them buy though. 

Anyone have a good link to my protections as a seller?  I can't find the one that specifically points out how unauthorized charges are covered.  Let alone if I end up with several thousand dollars worth of them...

[free.deal · Accepted solution]

Better consult with eBay customer support on Facebook. 

Here is eBay's seller protection policy from their website.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide:

• Evidence of successful delivery to the address provided by the buyer at checkout, or
• Proof that the buyer collected the item

If eBay determines that the item was successfully delivered or picked up:

• We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and
• We will waive or refund the seller's dispute fee

Evidence of successful delivery
Tracking information from a shipping carrier that shows all of the following:

• A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
• The date of delivery;
• The recipient's address that matches the one found on the Order details page, including the city/county or zip code (or international equivalent); and
• Proof of signature confirmation uploaded as an image while challenging the payment dispute, for orders with a total cost of $750 or more. Learn more about our signature confirmation requirements

[dariudaudery_0]

You could try asking 100k for evey item with best offer on 😉 

[gwzcomps]

@free.deal  Thanks I was searching completely the wrong way for the answer I needed.  This is what I was looking for.

[gwzcomps]

That is basically my next option and only accept offers from people with over 100 feedback.

[dbfolks166mt]

     In addition to the payment dispute information free.deal provided you should review the eBay MBG with regards to what coverage the buyer has if they are using a freight forwarder, which is what the Beaverton, Oregon address probably is. This means the buyers are foreign since there would be no reason for a US buyer to be using a FF company. Curious what reason you are using for canceling the sale? 

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy... 

[gwzcomps]

The freight forwarder policy is subjective according to previous eBay staff conversations.  They like to use excuses to weasel out of that policy.  Although that thread is kinda complicated.

The only good option I have when canceling is "problem with address".  At least that is what support regularly recommend.

https://community.ebay.com/t5/Selling/Freight-forwarders/m-p/30669385/highlight/true#M1546380

[free.deal]

According to eBay's position, buyer using forwarding address doesn't void MBG. Sellers need proof that the item is forwarded later to other addresses so as to void buyer's MBG, which is very difficult in most cases.

[downunder-61]

Biggest problem with these CCCB's is the lack of information you can provide.

I would write everything I needed to say in a word doc - insert images as needed and then Screenshot and upload that one JPG you are allowed to into the case. It is about the only way you can expain these day's.

[dbfolks166mt]

     I have seen this argument about the FF's discussed multiple times before on this forum and have argued it from both sides. From experience the few cases I have had to deal with regarding FF's have all worked out in my favor. Most were INR's which is a slam dunk as long as the item was delivered to the FF case was closed in my favor. The one NAD I had to deal with was simply closed by uploading the same FF delivery information and informing eBay that the item had gone to/through a FF. However, unlike you most of the items I post are not high value, high target items for scammers so your risk mitigation is probably a sound one. 

     I have seen postings where the seller claimed they lost but most of those were also missing details as to how they responded, if they did, to the open eBay case. Of course eBay policy with regards to the FF's generally means nothing in the event of a chargeback although eBay does have some seller protection in place with regards to chargebacks it is convoluted. 

[7606dennis]

Isn't it amazing how the criminal element has adapted to the use of technology in their criminal endeavors?!  

[gwzcomps]

eBay claims they "check" accounts for suspicious activity.  Its almost like eBay is too stupid to cross reference addresses and names in their database to verify legitimacy of their users.

[somanypostcards]

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide.... Evidence of successful delivery to the address provided by the buyer at checkout or...

==================================================================================

The problem with the above statement is that it assumes buyer and account holder are one and the same person.  When an account is hijacked there is an eBay member whose account has been stolen and a fraudulent person who now controls the account and becomes the buyer.  The eBay member will not recognize the transaction.  The address provided at checkout is provided by the fraudulent person who hijacked the account.  Does that mean the eBay member is out of luck because the item was successfully delivered to the address provided by the fraudulent buyer at checkout?

[gwzcomps]

---

@somanypostcards wrote:

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide.... Evidence of successful delivery to the address provided by the buyer at checkout or...

==================================================================================

The problem with the above statement is that it assumes buyer and account holder are one and the same person.  When an account is hijacked there is an eBay member whose account has been stolen and a fraudulent person who now controls the account and becomes the buyer.  The eBay member will not recognize the transaction.  The address provided at checkout is provided by the fraudulent person who hijacked the account.  Does that mean the eBay member is out of luck because the item was successfully delivered to the address provided by the fraudulent buyer at checkout?

---

I think the proper owner is considered to be the buyer since the proper owner is responsible for the security of their account.  Its hard to say in the end though.  That is what lawsuits are for I guess.

[jahood1984]

Pretty sure I know exactly who you are talking about, this buyer has 3 different addresses and all are alleged fright forwarders but residential homes.   The buyer has well over hundreds of accounts, each with less than 5 feedbacks, usually none but If they do have any it's for very cheap items.  The buyer uses a different name on every account, a different name on every shipping address but some variant of 2 letters in the shipping name.  The buyer will never purchase a quantity of more than one instead opting to buy one at a time, each from a different account and never take advantage of quantity discounts no matter how much it potentially saved.  This buyer has purchased over 100 CPU's from me, I gave up canceling for problem with address  as it was hopeless.  I contacted eBay and they found countless accounts associated with the primary address, they choose to do nothing.  It leaves me culpable in some type of scam, at the very least it's for the purpose of tax evasion.  I've had many orders from this person later canceled for suspicious activity or unauthorized use but thus far have not had chargebacks or any cases, the accounts are almost always removed before delivery occurs.  If you check the account creation dates you will see they are almost always created within days of each other years ago, they obviously create accounts daily so they have never ending access.  

  There's really nothing to be done about it....