eBay

tdebuys · ‎06-29-2017

Just when I thought I'd had all the tricks played on me I got a new curve ball. I sold an item and the buyer never paid for it. After the appropriate time I filed the "non paying buyer" form and returned my item back to inventory. Today the buyer opened a case against me for not sending them the item they never paid for. Ebay confirmed to me that the buyer had never paid and that I filed the proper report, but it still says "waiting for buyer reply". Now really? This case should be immediately closed as it has no merit nor ever did. Yet the buyer is asking me to either refund money they never paid or to send the item. I really would expect some eBay support here as the facts are indeed the facts. But so far the case is still open.

tdebuys · ‎06-30-2017

Yes they have 4 days to pay and this one didn't pay, I filed the non-paying Buyer report on day 4 and eBay is still rattling my cage for a refund that I do not owe. There is no Paypal record of recieving payment so there is no Paypal option to refund anyway. I'm going to take the advice of a couple of you and call eBay again with a little more urgency and demand in my conversation. I want the eBay threats stopped and stopped now. I have done nothing wrong. "yes i did go back to see if maybe the Buyer had recently paid and they had not."

Your suggestions, incouragement, and understanding does help significantly. I'm not one to chase problems in fact I try to avoid them but I'm not going to refund anyone that didn't pay me in the first place. Godspeed and thankyou my fellow eBayers for the time and bother to this issue.

retrose1 · ‎06-30-2017

When you call - make sure that you ask for Dispute Resolution. If you get a CS with an accent just hang up and keep calling until you get one without an accent that will affirm that they are in the US. CS with accents are worse than useless.

(*Bleep*)

tdebuys · ‎06-30-2017

Ok my friends, taking advice from several of you I called and got a very nice lady who actually spoke good English. She looked at the situation and agreed with me and transferred me to an upper level person who had the authority to close the case for me. She indicated that she would close the case and I could see that result in a few minutes.

The eBay helper did it right, the case is closed and I can return to my normal level of anxiety.. lol. Again, coming to the community for me was the right thing to do. I got good advice from you and proceeded to get a good result. I have never had this problem before and you're right in saying nobody should have to go through this kind of confusion when eBay had already refunded the seller's final value fee and closed the Seller's case on a non-paying buyer. It would seem a pretty easy fix for eBay to block people filing claims on items they never paid for. Particularly when they have already reimbursed the Final Value fees and closed the sellers case. Oh Well so goes life.

Ya'll have a great day! and Thanks

vintagecraze50 · ‎06-30-2017

All I have to say about this is that is should not have taken this many phone calls and reps to get this situation straightened out. This is not an efficient way to do business with a seller. Sorry , but true.

sockmonkeydave · ‎06-30-2017

@tdebuys

Glad you got it sorted out.

What I was saying about the email,,,, and I was not real clear.

Each listing has a field for the email, that directs where the payment goes.

So if my PP email is Sock Monkey, it goes to the monkey account.

But say I get my fingers wrong on the keyboard, and I put in

Sock Money.... then the payment goes into the PP limbo.

So I would never see it, in the monkey account....

There is a well known glitch with non payers.

Or a buyer requested cancel.

buyer does not pay, and says oops, I messed up please cancel.

You will get an ebay message to refund the buyer, even when there was no payment.

And a message that you should wait to hear back from the buyer.

These things are hold overs from the days when you could send cash or personal checks.

ebay is not known for correcting policy wording that should have changed 10 years ago.

din_zubr · ‎06-30-2017

Seller support from Ebay does not exist. The only thing Ebays mind is money money money.....The buyer can do no wrong....There is zero protection for the seller regardless if the buyer is wrong....The customer rep at Ebay sypathizes and agrees with you but does nothing .....Ebay's philosphy is if you dont like our rules then leave and we can find new sellers...Ebay would never **bleep** off a buyer thats money outta there pocket...

dazzlecity · ‎06-30-2017

Count: well - calling ebay generally these days doesn't do much good as most of the c/s agents are in Asia and most have to upload their computers and look up the question and 9 times out of 10 their rude or don't know what their doing so don't blame the seller for not knowing

gramophone-georg · ‎06-30-2017

@tdebuys wrote:
Ok my friends, taking advice from several of you I called and got a very nice lady who actually spoke good English. She looked at the situation and agreed with me and transferred me to an upper level person who had the authority to close the case for me. She indicated that she would close the case and I could see that result in a few minutes.

The eBay helper did it right, the case is closed and I can return to my normal level of anxiety.. lol. Again, coming to the community for me was the right thing to do. I got good advice from you and proceeded to get a good result. I have never had this problem before and you're right in saying nobody should have to go through this kind of confusion when eBay had already refunded the seller's final value fee and closed the Seller's case on a non-paying buyer. It would seem a pretty easy fix for eBay to block people filing claims on items they never paid for. Particularly when they have already reimbursed the Final Value fees and closed the sellers case. Oh Well so goes life.

Ya'll have a great day! and Thanks

How much time did having to deal with this utter nonsense force you to waste?

Chaos is NOT an "industry standard".

tdebuys · ‎07-02-2017

" How much time did this utter nonsense force you to waste? " To Answer your question.

All of the time I spent dealing with this issues was a waste because I learned nothing except that eBay surely does not have any standard procedure that calls them to stand with a seller being attacked by a non paying buyer. When eBay accepted my "Non-paying buyer" Report and refunded their fees to me, that should have triggered a stoppage to any further action by the buyer. The buyer should not have been able to have left negative feedback and should not have been able to file any claim against me whatsoever for merchandise or refunds.

What I really objected to was eBay's seeming assumption that I had somehow done something wrong. Getting repeated antagonistical email from eBay even after I had talked with them on the phone was really disconcerting. Being given a time frame by eBay to refund money or ship goods that I had never recieved payment for by July 5th was disquieting to say the least.

I finally got assistance that mattered, but only after making mulitiple calls and being transferred multiple times before anyone at eBay bothered to actually stop this insanity. I have not listed any more items for sale and I'm not sure I'm going to. I've got to think about this a bit. I'm just not sure that I feel comfortable with being attacked by a non-paying buyer and having eBay allow that to happen. It was the continued notes from eBay about refunding or sending goods without payment that just really upset and intimidated me. So, I've got some thinking to do. Honestly this rattled my chain and I've been in public service businesses for over 50 years. This was a pretty disrespectful experience that got a whole lot ugly. And nobody cared except a few of my fellow eBay Sellers. Thanks to you that bothered to assist me with encouragement and knowledge. I do appreciate the time you gave to me. And so, I'm writing this note in part to thank you for understanding my situation and sharing. My hope would be that eBay might put a stop in place so that once a "Non Paying Buyer" report was filed and confirmed that said Buyer could take no further action against the Seller, and eBay would send no threatening emails seemingly supporting the Buyer's position in such a transaction.

Godspeed, from tdebuys.