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Angry sellers

I have been reading, and replying to some of the latest concerns as sellers. I too have been a seller for 20 years. Yes, we are who made ebay. We are the ones who got our stuff out of the garage and basement and listed it, yes if it weren't for us ebay wouldn't be who they are today. 

I too am very frustrated with all the new changes. Yes paypal was awesome. When my phone went cha ching, I had money in my pocket now! 

I too have been hit with the high not as described rate and I too spent hours chatting with ebay personnel who didn't have a clue. I too have been forced into money management and I don't like it one bit. 

 

Here is what I have come up with and my take away. 

I am not a high volume seller. I do about 300 items a year/ $20,000 in sales. 

I make money and it pays for my toys. I could make more if I put more into it. 

I sell automotive parts. If there were another venue as good as ebay Motors I would give it a try. BUT, there isn't SOOO....

After exhausting all avenues with ebay, reading everyone else's complaints. I needed a new plan because I'm not done making money and buying toys. 

 

First, I looked at my returns. Most of the not as described were my fault. Not all, but most. Some I sent the wrong item, others didn't work. And then damaged in shipping ( I don't agree with). And then there are some that the buyer either lied or just checked whatever was easiest to do a return. 

Ok, that's what I have to work with. Now, I have to make sure the correct item is sent, check and double check. Next, better descriptions, pointing out flaws as best as I can. Better packing to prevent damaged in shipping. The next thing I did was change my feedback to a custom message. I thank them for the purchase and ask them to contact me before starting a return. I have changed my packing slip to also say that, then I took it one step further and added a sticker that I stick right on the part, again it is thanking them for the purchase and asking them to contact me first. My thinking is to cut down on return requests and maybe I can rectify the situation before a return request is activated. 

The next step is after I do get a return request and the buyer states that it is not as described. I talked to several people at ebay about this. I have not used it yet since I've talked to them but, they claim that they will not let a buyer abuse the money back guarantee. If a buyer claims it not to be as described and it is exactly as described I will contact ebay as they told me to do and dispute it before I accept the return.

With these steps, I should be able to cut my returns down drastically.   

The next thing that has been a problem as of late is the extra fee's we are hit with. Simple solution to that is raise your prices. That is how the economy works and why cost of living goes up. After I got hit with a 5% charge, I raised my prices 5%. My volume is still the same. Ebay can't keep raising and us eating it. Raise your prices accordingly. 

Now money management. I don't like it, I don't want it, I can't change it. Yes I want paypal back, but it isn't coming back. So I have adjusted to deal with that. I set up a separate bank account for ebay only. I keep money in there for shipping and expenses.  I do have to say one thing it has gotten better since they first started. I do like the fact that I no longer have a monthly ebay bill. It isn't as good as it was with paypal, I wish I could do something else but I know in the end it is ebay's game and their field that I play on. 

For me leaving isn't the answer. I still make money, I can adjust. Nothing stays the same, so why do we expect a growing business to stay the same? There are those who can change and prosper and those who will be left behind. I'm not willing to be the one left behind. 

 

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Angry sellers

Very good plan......I commend you for taking responsibility and making adjustments.......that's always been very important to prosper on a long term basis......

 

Hope you have great sales!!!!

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Angry sellers

Good on you for adapting instead of throwing in the towel, that is the key to success! Just like the Marine Corp - "Improvise, Adapt, Overcome".

 

One thing though about the "not as described", I realize ebay says that won't let buyers abuse it, but how are you directly going to successfully fight those returns? As far as I know. that is a losing battle and a fast rode to defects and restricted selling.

 

I think what they meant by not allowing buyers to abuse it is that they will eventually restrict buyers who keep opening "not as described" cases at a high rate, but I do not think they're ever going to deny any individual buyer the right to do that and the refund (except of course in the aforementioned case of abuse)...

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Angry sellers

As I said, I haven't had to use it yet. But the plan is to contact ebay after the return request is in and before I accept it. Yes it may be a loosing battle, but I'm going to battle it if I'm right. Plan B is if I can't win it, all the other changes that I make should compensate for the few like this.  

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Angry sellers

When we began doing ebay sales, about 20 years ago, we also used it simply to make a few bucks to buy our toys with. We went more professional about 12+ years ago and we miss the simple olden times when we didn't have to worry about paying our mortgage with ebay sales.

 

We want to get back to where you are. Good luck!

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Angry sellers

I think the people talking about leaving are the ones who got screwwed big time by fake returns on high ticket items and are fed up...

 

I complain, probably more than anyone.. I sell very inexpensive, low ticket items... And, I actually don't have a lot of disputes filed against me as a seller at all...

 

But to me that doesn't matter.  Just because I haven't had major issues in a while, doesn't mean I'm not going to stand behind seller's who HAVE been treated in an unjustified way.

 

I've done nothing but retail/customer service... but mostly retail (as in, worked in stores in the mall) for my entire career.  Even 20 years ago, I worked in a store where a woman brought back a pair of shoes that were worn beyond belief, that she bought a YEAR ago, and now claimed hurt her sons feet... yeah cuz he grew out of them!!! But she had her receipt and back then, most stores didn't have a 30 day policy, so we HAD to take them back...

 

I galled the heck out of me... It wasn't my dollar, but just the arrogance of the whole deal made me see consumers in a whole new way.

 

The whole "the customer is always right" statute is antiquated and just plain INSANE in this day and age.

 

Yup, if you want to use someone else's playing field to do your business, then you have to play the hand you are dealt... but eventually, enough people WILL say enough is enough...

 

eBay used to be the only game in town.... it's not anymore, and that's the fact. They need to hear, and listen to, the feedback they get from their sellers because eventually, the big fish dies.

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Angry sellers

@forward-motion 

Well it sounds like " Your a man with a plan" or my favorite one "A drinking man is a thinking man"!

Best to you and your sales!

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Angry sellers


@forward-motion wrote:

As I said, I haven't had to use it yet. But the plan is to contact ebay after the return request is in and before I accept it. Yes it may be a loosing battle, but I'm going to battle it if I'm right. Plan B is if I can't win it, all the other changes that I make should compensate for the few like this.  


Whatever you do, don't let ebay step in on your behalf. That will really hurt you.

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Angry sellers


@forward-motion wrote:

The next thing that has been a problem as of late is the extra fee's we are hit with. Simple solution to that is raise your prices. That is how the economy works and why cost of living goes up. After I got hit with a 5% charge, I raised my prices 5%. My volume is still the same. Ebay can't keep raising and us eating it. Raise your prices accordingly. 


You, my friend are a genius. I wish all the "crybabies" who come here complaining about fees would read this. 

 

There was another seller who once posted here....

 

"Fees? I haven't paid any fees in 20+ years. My customers pay the fees."

Lido Shuffle - Boz Scaggs
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Angry sellers

Thank you for taking the time to put reality to pen and ink.  Been adjusting right along with you for years to be able to pay soccer tuition fees.  

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Angry sellers

“...they claim that they will not let a buyer abuse the money back guarantee. If a buyer claims it not to be as described and it is exactly as described I will contact ebay as they told me to do and dispute it before I accept the return.”

 

Your plan sounds awesome, save for one point. 

 

Customer service is infamous for both getting it wrong, and telling sellers what they want to hear.

 

Ebay is not going to review every disputed case prior to the ruling. It is set up to be a 99% automated win for the buyer. It is only after the fact, when a seller appeals the ruling, that the seller’s evidence is reviewed and the abusive buyer might be brought to eBay’s attention. And they might limit such a buyer. 

 

The way i deal with the possibility of return fraud is to offer free returns, and have been offering it for many years now, long before eBay began pushing for it. It has not increased my return rate, and have never had a case opened against me in over 10 years of selling. Plus, free returns gives me the option of refunding only half of the original payment for a “faulty” return, but have never had to do that. Free returns may not be for everyone, but it has worked well for me.

Wish you all the best. Sellers like you make eBay a better e-commerce platform.

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Angry sellers

I too accept free returns, and like you I can choose to give a partial refund. But what I want to battle is when the buyer says it is not as described, when in fact they ordered the wrong part and the item is exactly as described I don't want to be paying a higher fee because they are wrong. Hope that makes sense. 

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Angry sellers

Your statement is every reason ebay should stop punishing sellers for returns in general. If your customers aren't happy, but you accepted the return and made things right, that should be the end of it. We are all only human, we all make mistakes.

 

you offer free 30 day returns, its obvious you stand behind your products, there is no excuse to punish you because buyers changed their minds, or you made a simple mistake you later corrected.

 

The sad reality is that once ebay hits you with those high not as described service metrics, they start charging additional fees, in some cases dont allow you to list, etc, its ate up.

 

Lets not forget the fact people constantly lie about the reasons for their returns, but ebay says that's the sellers fault too.

 

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Angry sellers

For me leaving isn't the answer. I still make money, I can adjust. Nothing stays the same, so why do we expect a growing business to stay the same? There are those who can change and prosper and those who will be left behind. I'm not willing to be the one left behind. 

 

👏 (Hope this is the one clapping... if not, sorry, these emoji thingees are small)

 

There are a lot of angry sellers right now - some of it probably is justified.

Change can be a positive - but e-Bay really is only making changes that benefit them. 

 

I do like your plan.  Impressive that you know you need one - Kudos!

 

We know we need to "evolve", but really have no idea how to do that.  We just passed on ordering inventory that we would normally receive for fall selling season.  Just afraid to tie up much more as not sure what these latest trends mean.  We "fear" that the only ones buying are those using a smart phone - which means your title and pix better be what grabs their attention.  The pandemic changed so much in a really short time span.  Things we sold this time last year like steady eddie, we cannot give away now.    

 

 Congrats on the forward thinking and re-positioning yourself to be better, more successful.  Your post has really got me thinking.     

 

  

 

Your post is inspiring though.  If you want it to happen, only you can make it happen.  Thanks for the reminder on that - 

 


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


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Yes, I have no Bananas, only Flamethrowers.......
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Angry sellers

I hear this argument, and I understand where you're coming from, however, you cannot say that sellers should just "raise prices" to adjust. Many, many people operate on razor-thin margins, and they have a right to sell, just as you do.

 

Raising prices for them will essentially cut them out of the market, and decrease their sales.

I personally am not affected by this, and I have no problem adjusting up or down, but it's not just simple to just raise prices for all sellers.

 

Also, we have to stop with this thing of not agreeing with sellers and their frustrations, just because its a seller. Ebay is in fact, a horrible platform to sell on, in terms of what happens to sellers. When did it become ok to take everything up the ass, and say, "oh well, it is what it is."

 

I get it. I even say it sometimes myself. We really can't change eBay. As i said, eBay is honestly not good to sellers, and is horrible to sell on as a platform actually. However, we have gotten used to it, and it is essentially, the only full-game in town. Try as you might right now, no other platform offers what eBay offers. They know this, and will continue to mark us and do whatever they want. Whenever they want.

 

Calling sellers "angry" is not right. Many sellers have been victimized and scammed by fraudulent buyers. Yes, vice versa too. But this IS a plaatform for sellers (and buyers) to come air their frustrations. I just made a post prior to reading this one about this, albeit not about the same concept.

 

Anyway, I will say this: For those who have been scammed, they know that eBay is the only game in town, so they will keep selling. People have mouths to feed, and bills to pay.

 

For those who come on here and claim they get "zero" returns and have never ever been scammed, well, your time is coming brother or sister. Yes, you will EVENTUALLY be scammed. This is, by definition, the NATURE of eBay. Accept it or not. It will come. One day. No one is safe from this. Perfect plans, or "pErFect LisTiNgS" or otherwise.

 

Now, I can agree with the aspect of not liking the constant complaining, as we have to suck it up and accept the fact, that nothing is perfect. Yet, I hate when people come on here, and say, "oh, I am so smart, I can deal with it...so why can't you...tut...tut...tut...tut..."

 

No. This is wrong. Sellers have LEGITIMATE concerns and reasons for their anger and complaints. This forum was meant to let them voice their complaints and opinions, as you have yours.

 

However, right is right, and wrong is wrong. You have NO right to call any seller "angry". Take a walk in their shoes, have their financial responsibilities, share their bills, then come back and call a seller angry.

 

Until then, keep your patronizing "I'm so smart and flexible" condescension to yourself.

 

Just because most people have come here and praised a well-hidden condescending post they really didn't empathetically read to cover anyone else except themselves, doesn't mean I will agree. As I said, right is right, and wrong is wrong. Stand for principle. Or rather, stand for something other than yourself.

 

Wanna know the truth? The truth is, eBay knows full well they are raking over sellers. But as I said, they don't really care because nothing yet matches the scope and breadth of eBay for sellers and buyers. Time will come when that may change, but for now, it is what it is.

 

IF sellers really want a change for the better, the solution is simple. There needs to be created a competing auction site with auctions and listings, and all the sellers move en masse over to the new platform. That would kill their profits, and force them to do everything in their power to get them back.  Until then, we sell on eBay. Complaints by sellers be damned.

 

I have an advanced degree in business, so I know what I talk about when I tell you that companies hate one thing, and one thing only: True Competition.

 

This is the only truth.

 

Sellers more than have a **bleep** right to their frustrations. You don't have a right to call them "angry".

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