@retro_entertainment_collectibles wrote:
@tobaccocardyahoo wrote:
This is an industry-wide problem affecting every e-commerce site.
A WSJ article last week quoted a source who claimed about 17% of all returns were not the product shipped.
https://www.wsj.com/articles/brick-filled-boxes-bogus-receipts-retailers-battle-fraudulent-returns-9...
Yep... Mastercard claiming 60%+ of "friendly fraud" in 2023 Gen Z, I believe they stated nearly $200 Billion estimated and by 2027 projecting $500 Billion+ as I recall (or maybe it was $7B+ few weeks since read it).
This stuff is going to come on the legislative radar, I don't see how it cant. Doesn't look pretty when you think about it in top down broadband scope. On one side got all this organized (and not) counterfeiting, numerous other "Service" scams and then some online. Big Retail experiencing the same and similar events as happen in the open ended online marketplaces and they're experiencing it growing measure. Atop that sit manufacturers, distributors and retailers far more itchy scratchy than I can ever recall with cottage resellers. I've said before in other posts I can't recall any time since the inception of the WWW that issues surrounding it in commerce more or less social media/media have been so volcanic.
Atop it all coming into an general election year whereby one party cant seem connect to the people. Whilst the other is connecting in mechanisms of using nationalism that likely result in "Be careful what you ask for you just might get it." History repeats as they say and that sort of history almost ALWAYS repeats.
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They needed a change no man would try.
He did understand but he didn't know why.
So he left himself in the hands of the power.
Locked up the questions in the people's towers.
Don't think twice.
Space age sacrifice.
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While I agree with fraud being out of hand, what do you honestly think congress can or will do about it? You can't remove consumer protections. They are the ones that VOTE. Congress has been screaming eat the rich forever, and the "little" people ARE eating the rich. There will be no laws that back peddle consumer protections. There will not be anything done that would actually effect the fraud. It's he said she said.
Just like here, even if you have photos of you packing the item, it's not proof. I know I have had wrong items delivered. People make mistakes.
Honestly, about the ONLY thing that can be done, is banning bad buyers. But like in the case here, if a good buyer runs into a few bad buyers, who is eBay supposed to believe who's actually bad? Most sellers and buyers are good people. But lately I have run amok with more than one bad seller. I don't blame the whole of sellers here. And I know it's a hard spot to be in with eBay. Who is the bad one? Bad buyers are the same. Is a seller supposed to be kicked because they ran into 2 or 3 bad buyers in a month?
The biggest problem with fraud is, it's he said she said. And IF you found a way to limit that, then too many people would find loopholes to get around it and scam, on both sides of the issue.
This is what happens when we allow a nation to have wishy washy morals. Scammers have been around for all of time, but a moral populace kept it in check. This whole issue, is a matter of morals. You can't legislate morals, you have to teach them. People have to believe in them.
What retailers need to do, is not allow themselves to be scammed. But if we get down to it, even given the level of fraud, it's still more profitable as is, or they just would limit ways to buy that keep out scamming. They simple COULD stop online ordering and shipped delivery, but the level of profits would suffer greatly. SHRINK and COST OF DOING BUSINESS come to mind. It's still worth it to them, or they simply would not do it.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
