These buyers are getting just plain stupid with their feedback. I can't believe the idiotic things I read in people's feedback--I also can't believe eBay doesn't have sellers backs a little bit more. I looked at your feedback because I was curious--also disturbing is the neutral from the person who said their package arrived open--the item was great, just perfect, but the package was cut open somehow--"maybe USPS?" they wrote--I assume that they didn't contact you first and inquire about it--sometimes USPS does cut things open to check them if there is any question about contents or especially media mail--the buyer wasn't inconvenienced or slighted in any way, and they got what they ordered in perfect condition--and that deserves a nuetral--ridiculous.
My experience has been that CS reps will fight you every step of the way when you are trying to get feedback removed. You can sit there and quote policy to them verbatim, and they will still argue. I just don't understand it. You would think that eBay wants sellers to do well. However, the recent Spring update, and the hard line approach to the treatment of the sellers here tells a far different story. In my opinion, both of your feedbacks should be removeable--if you did your due dilligence and mailed the stuff out on time--but it seems that the message from the "top" is to tell just about any seller looking for feedback removal, "It's the buyer's opinion." Yeah, well the "buyer's opinion" no matter how ignorant, rude, or careless can kill your business. And when they buyer is wrong, ridiculous, or just plain reckless and unmindful--that feedback should be removed. Just my opinion.
