After reading about deficit rates, I'm wondering if I made a mistake. I thought I was doing the right thing, but I never know with ebay anymore.
I sold a tee shirt for $12.00 + free shipping. When I went to ship it, I noticed a very small stain that I hadn't seen when inspecting, photographing, etc. In fact, you have to be looking in the right light just to see it. I tried to rewash, and it got a little fainter, but was still there. I felt the right thing to do was to completely refund the buyer. I emailed her, explained about the stain, immediately refunded her 100% and shipped the tee shirt to her (on my dime---it was only a few dollars) in case she still wanted it and didn't care about the small spot. I did not cancel the transaction. I have not heard back from her, yet.
Since I didn't cancel the sale, will I be ok? Will I receive a deficit?
You never know what buyers will do. I hope this buyer will not get upset. I had something similar happen to me a number of years ago. I bought a clothing item for my daughter. The seller noticed a small mark, emailed me, and sent it to me free of charge. When I received it, I had trouble finding the mark and tried to repay her, which she refused. I felt this was extremely excellent customer service and left feedback saying so (without mentioning the refund so others could possibly try to take advantage of her). I'm hoping my buyer will feel the same way, but you never know.
