All sellers obligated to automatically approved returns...

[lovemypommy]

I'm having a discussion with some posters on another website...I brought up the fact that remorse returns are now automatically approved (and posted the Fall 2017 Update) and all sellers have it whether they like it or not (unless "no returns" are in the listing).

Some of the members are insisting I opted or chose this policy. Can anyone help me show proof of this new(ish) change? As stated, I already posted this:

http://pages.ebay.com/seller-center/seller-updates/2017-fall/returns.html

One of the members posted and said this proves I opted into automatically approved returns:

http://pages.ebay.com/seller-center/service-and-payments/returns.html?&rmvSB=true&ul_ref=http%253A%2...

[myangelandmyprincess]

https://community.ebay.com/t5/Announcements/2017-Fall-Seller-Update/ba-p/27391472

http://pages.ebay.com/seller-center/seller-updates/2017-fall/returns.html

[my-cottage-books-and-antiques]

From that second link:

"When you're OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we’ll provide the buyer with a return shipping label." This is exactly what you are saying.

"No return requests due to buyer's remorse will be accepted automatically if your policy doesn’t permit it." This is poorly worded. I think all it means is: if you have a No Returns policy, there will be no automatic acceptance.

[lovemypommy]

Thank you for that link...not sure if the members will accept it since I already posted the other Fall Update info, but I will try. 

They are being very stubborn, especially one that I've gone back and forth with...even relating my own experiences with the automatic accepted remorse returns hasn't done a thing. Still protesting it's something I must have selected. 

What's that saying about you can bring a horse to water, but you can't make it drink?  *sigh*

[lovemypommy]

Yes, unfortunately the wording in certain places seems to have confused them...and I admit some of it can be taken in different ways, however I know what I've experienced and what has been discussed here. 

Guess that's what I get for trying to be helpful, lol

[fern*wood]

A seller has to have their policy set up for the buyer to pay the return shipping.  Maybe those links say that, but I didn't read them.

My return policy is set up that way and my remorse returns have been automatic as of a couple months ago.   I believe if they offer free returns, they are not automatic.

[lovemypommy]

Yes, basically if you allow returns then a remorse return is automatically approved with buyer paying return shipping. The only "return policy" you set up is whether or not you take returns (and the time limit; 14 days, 30 days, etc).

It appears the wording eBay uses in a couple places concerning policies aren't specific enough and are open to interpretation. Through my experiences and the knowledgeable members here I was pointed to what changed in October 2017.

In the case of free returns, obviously the buyer gets "free" shipping both ways, so the whole return thing is kinda moot. 

[watchingbands]

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wrote:

A seller has to have their policy set up for the buyer to pay the return shipping.  Maybe those links say that, but I didn't read them.

My return policy is set up that way and my remorse returns have been automatic as of a couple months ago.   I believe if they offer free returns, they are not automatic.

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Which is funny, because when this all rolled out, the ebay reps on here swore up and down that only people that offer free returns will have it automatic and the rest of us don't have to. They were asked multiple times. Every time, the same response. Those people and their responses magically disappeared.... 

I remember a time when I used to be able to fix 50% of my remorse return problems, without them every having to ship back. Ebay claims they do this for a better buying experience. Tell me, what's a better buying experience? Having your problem fixed, and getting to keep the correct item, or having to ship the item back and look for a new one? 

[fern*wood]

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wrote:

Yes, basically if you allow returns then a remorse return is automatically approved with buyer paying return shipping. The only "return policy" you set up is whether or not you take returns (and the time limit; 14 days, 30 days, etc).

It appears the wording eBay uses in a couple places concerning policies aren't specific enough and are open to interpretation. Through my experiences and the knowledgeable members here I was pointed to what changed in October 2017.

In the case of free returns, obviously the buyer gets "free" shipping both ways, so the whole return thing is kinda moot. 

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An additional choice in offering returns, besides the time frame allowed, is to designate who pays the return shipping.

So, I thought that sellers that set up their policy to pay the return shipping (free returns) have some control over whether they actually want the item sent back since it will cost them.   I thought those sellers would not be placed in automatic returns.

[lovemypommy]

To be honest, I'm not 100% clear on "free returns"... haven't opted into them myself and haven't read much info about them either. Maybe someone will come along with the details...

[southern*sweet*tea]

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wrote:

To be honest, I'm not 100% clear on "free returns"... haven't opted into them myself and haven't read much info about them either. Maybe someone will come along with the details...

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Free returns means the seller pays the return shipping no matter the reason. If you never or rarely have returns it's not a problem.  If you sell a heavy item with higher shipping, you can always change your return policy for that particular listing.

[kitchen-topia]

"What's that saying about you can bring a horse to water, but you can't make it drink? *sigh*"

You can hit people over the head - but that doesn't make them think, sigh.

[missjen831 · Accepted solution]

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wrote:

Thank you for that link...not sure if the members will accept it since I already posted the other Fall Update info, but I will try. 

They are being very stubborn, especially one that I've gone back and forth with...even relating my own experiences with the automatic accepted remorse returns hasn't done a thing. Still protesting it's something I must have selected. 

What's that saying about you can bring a horse to water, but you can't make it drink?  *sigh*

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I have found that people who post elsewhere do not keep up with the changes and tend to have on their blinders. That’s why I rarely join in the discussions. I saw a post yesterday from someone who lost an SNAD-buyer said the item had undisclosed damage-and someone else responded and that they too had lost an SNAD because the buyer said the sleeve was torn and she didn’t have up close pictures of the sleeve showing it wasn’t torn so she lost the case! Someone else said “when this happens you can always call customer service and have them reverse the decision”. They don’t get it. The pictures on the listing don’t prove what you sent & the condition it was in. I tend to sit back and watch them learn things the hard way because all they want to be stubborn!