All I did was look didn't click a thing....

[bubbleman2010]

In comes a SNAD I just clicked on the details to find out what they complaint was and then clicked back out to think about it and 5 mins. later in comes You've accepted the return ebay email....

[castlemagicmemories]

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@labs118 wrote:

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@castlemagicmemories wrote:

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@bubbleman2010 wrote:

Returns aren't the problem,but I would like a little bit of time to think about it. Afterall the buyers had the item for 8 days and just now discovered a sharp spot on it and cut their finger I can't imagine the hughmanatee they are dealing with this evening probably should flip them a extra 20 bucks for lack of consortium...

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No one said they needed more compensation. Huge manatees are wherever one may see them, though...

Maybe no returns would serve you better.  Just a thought.  Then you can take all the time you want when the SNAD comes in.  

Or you can require an RMA as someone suggested.

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No that isn't correct, A snad will be an auto return,  returns or not.
You don't have anytime to think about anything unless you set up an RMA 

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You're right.  

[bubbleman2010]

Boy I'm glad I'm just a hobby seller now back when I was running it as a business I'd go months on end and never hear a thing somedays I'd wonder if my email was broken and I'd check it. 20,000 items running and not a peep now 1000 items running and it just a contious daily drone....

[castlemagicmemories]

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@castlemagicmemories wrote:

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@labs118 wrote:

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@castlemagicmemories wrote:

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@bubbleman2010 wrote:

Returns aren't the problem,but I would like a little bit of time to think about it. Afterall the buyers had the item for 8 days and just now discovered a sharp spot on it and cut their finger I can't imagine the hughmanatee they are dealing with this evening probably should flip them a extra 20 bucks for lack of consortium...

---

No one said they needed more compensation. Huge manatees are wherever one may see them, though...

Maybe no returns would serve you better.  Just a thought.  Then you can take all the time you want when the SNAD comes in.  

Or you can require an RMA as someone suggested.

---

No that isn't correct, A snad will be an auto return,  returns or not.
You don't have anytime to think about anything unless you set up an RMA 

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Edited.  Recent SNADs have required the seller to accept the return; none were automatically accepted.  If the seller did not accept the return, Ebay sent the label when asked to step in.  If the seller accepted the return, it still wasn't automatic.  These were very recent experiences so I don't know why they weren't automatically accepted as you say they are.

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[castlemagicmemories]

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@bubbleman2010 wrote:

Boy I'm glad I'm just a hobby seller now back when I was running it as a business I'd go months on end and never hear a thing somedays I'd wonder if my email was broken and I'd check it. 20,000 items running and not a peep now 1000 items running and it just a contious daily drone....

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Do you really get so many returns and SNADs it is a continuous daily drone?

I guess you just mean returns because you were surprised with this SNAD.

Stil, WOW.  Sorry about your luck!

[labs118]

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@bubbleman2010 wrote:

So it says I have until Oct. 30th to issue a return label is that a true or false statement coming from ebay?

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Appears for you it hasn't been issued just accepted so you should be good until the 30th if the label was not issued & they say you have until the 30th.


I have my RMA set so I haven't had to deal with this



It is clear in link below & on the graph they show there is no 3 days it is immediate label.

And I would wonder/worry about #1 below , if they did immediate accept for you how come they didn't issue your label ?

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html#m17-4-tb2

We are increasing automation to save you time and give you quicker access to funds on hold. It also delivers a streamlined returns experience for buyers by providing them immediate access to return labels and faster refunds. There are two changes to the returns process:

1. We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request.
2. You will have two business days to review a returned item and issue a refund. If no action is taken, eBay may automatically issue a refund on your behalf two business days after the tracking number shows a confirmed delivery status. At that time, we will close the return for you with no impact to your seller performance.

[myjunqueyourtreasure]

They fail to add "but will most often issue an immediate refund upon tracking showing delivery"

[castlemagicmemories]

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@labs118 wrote:

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@castlemagicmemories wrote:

---

@bubbleman2010 wrote:

Returns aren't the problem,but I would like a little bit of time to think about it. Afterall the buyers had the item for 8 days and just now discovered a sharp spot on it and cut their finger I can't imagine the hughmanatee they are dealing with this evening probably should flip them a extra 20 bucks for lack of consortium...

---

No one said they needed more compensation. Huge manatees are wherever one may see them, though...

Maybe no returns would serve you better.  Just a thought.  Then you can take all the time you want when the SNAD comes in.  

Or you can require an RMA as someone suggested.

---

No that isn't correct, A snad will be an auto return,  returns or not.
You don't have anytime to think about anything unless you set up an RMA 

---

@labs118

Edited.  Recent SNADs have required the seller to accept the return; none were automatically accepted.  If the seller did not accept the return, Ebay sent the label when asked to step in.  If the seller accepted the return, it still wasn't automatic.  These were very recent experiences so I don't know why they weren't automatically accepted as you say they are.

[myjunqueyourtreasure]

It's all very odd. My last return request was Oct 13th (totally my fault, sent the wrong widget) and I was allowed to accept the return and had a choice of ebay label or my own.

Is this another of their beloved "phased rollouts"?

[ersatz_sobriquet]

They warned us this was coming....so how does one issue their own label? Looks like it is time for me to get the RMA whatever so that I don't get 20 lbs of smashed vase returned. 

[myjunqueyourtreasure]

Well so far I'm not getting any immediate acceptance, but when I do I'll be sure to require an RMA so I can choose whether I want to refund or request a return.

Some stuff it doesn't make sense to require a return.

[Anonymous]

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@missjen831 wrote:

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Well I was only stating the policy. I agree, eBay needs to step back. The seller should have the option to provide their own label. This is just eBay catering to the buyer as usual.

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I fully agree. A lot of sellers like to provide their own shipping labels because they get better rates, they want to add insurance or signature confirmation, or they want to use a specific carrier. It's one thing to auto-accept and a different thing to auto-send a label. eBay should not be auto-sending labels. I use RMAs so I can control my own return labels.

[myjunqueyourtreasure]

Not to mention (and it's been a pet peeve of mine for awhile now) auto returning the widget if it's a SNAD for carrier damage can void any insurance the seller had on the original shipping.

ebay, in their eagerness to appease a buyer, has never seen fit to address this issue.

[Anonymous]

@bubbleman2010

I am interested to know if you still have the option of offering a partial refund through the return request even though it was auto-accepted.

For instance: You sent 4 widgets and 1 cracked in transit, buyer sent a clear photo and you're both good with a partial refund for the 1 item. Or you sent 4 widgets and all 4 were completely crushed in transit when a truck ran over the package so you would rather refund in full without a return then file an insurance claim. Do you still have the partial and full refund options or is it a forced all-or-nothing send the item back return?

[myjunqueyourtreasure]

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@bubbleman2010 wrote:

In comes a SNAD I just clicked on the details to find out what they complaint was and then clicked back out to think about it and 5 mins. later in comes You've accepted the return ebay email....

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Did ebay also issue a return label or do you still have that choice?

[moo*cow*corner]

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@ersatz_sobriquet wrote:

They warned us this was coming....so how does one issue their own label? Looks like it is time for me to get the RMA whatever so that I don't get 20 lbs of smashed vase returned. 

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There are a few ways...

I use a 3rd party shipping program, so a click or two for me is all I need to do, regardless of carrier. I assume most 3rd party programs and selling tools like SixBit could do it too, but don't know for sure.

Stamps.com has a free account they offer to ebay sellers. Call them and they'll hook you up. That's my preferred way, because you can print a label that isn't charged to you until it's scanned. Print to pdf and email or upload to case. I do both to make sure.

Don't know if Paypal labels offer that feature or not.

Pirate Ship is a free web based provider that also offers pay-on-use capabilities. They also say they can give you a private link to send to the customer to directly access the label for them to print.

I'm signed up there. It looks pretty nice. Haven't used any of these features yet.