eBay

khristi_54 · ‎03-22-2022

Had someone make an offer on one of my items in which I accepted, however she hasn't paid for the item yet and is asking for me to alter my shipping price in which we agreed on. I refused to change our agreement and was completely respectful about it and she threatened me saying it was illegal to make a profit on shipping and completely manipulated all my messages to fit her narrative. She was incredibly rude from the start and insulted my shipping price even though she submitted an offer, and now expects me to cancel the order for her just so she can leave me retaliatory feedback. I'm a brand new seller, but this is a nightmare. I already submitted a report about her but Ebay hasn't responded. What am I suppose to do? I don't feel safe selling to this person at all if we did end up going through with this...

khristi_54 · ‎03-23-2022

Guys thanks for all the replies I really appreciate it. Unfortunately it's been hard for me to respond because I've been really busy with work, so I'll be replying in one big message to some of your comments or questions.

I would have been willing to accommodate her if she wasn't so rude to begin with. You don't make an offer on an item and then demand to change the agreement afterward.

I stopped responding to her for a day and she sent me two additional messages flipping the script how if I want to cancel go to this link and she sent me a link to an eBay page. I ignored it, and today because of her request and persistence I canceled the order and listed it as buyer requested to cancel. She then sent me a message claiming it was a lie and how she's going to report me blah blah blah. I was reluctant to cancel the order because I was scared of retaliatory feedback by the comments that she made. I'm actually really surprised she was still able to message me because right after I thought I had blocked her, but after I received her last message I wasn't business professional afterward because I'm tired of the endless messaging. ( One additional comment I want to add, I made the suggestion that she should just cancel by the way she kept responding to me and find a listing more suitable for her needs, but she kept manipulating the conversation.)

"You are by far one of the most disrespectful buyers I've ever encountered. Please contact eBay and I would love for them to see our messages as I have NOT violated any rules. Stop harassing me and sending me anymore messages. You violated our agreement after you submitted an offer and I accepted, then YOU wanted to change it. I disagreed, then you got upset and manipulated the situation so you could've gotten it cheaper. After we couldn't come to an agreement after your senseless messages, I made the suggestion of you cancelling so you could find a listing more suitable for your needs. You refused to cancel and told me I should be the one to do it and why haven't I, so I did on your request. Stop messaging me." Of course though, she continued but I was just finished with this.

nobody*s_perfect · ‎03-23-2022

" I made the suggestion that she should just cancel by the way she kept responding to me and find a listing more suitable for her needs, but she kept manipulating the conversation."

It is not possible for a buyer to cancel a transaction. During the first hour after the transaction is made, the buyer can request a cancellation (see post #24 for a discussion of that situation). Even then, it's up to the seller whether to enact the cancellation by accepting the buyer's request. After that hour expires if the buyer hasn't made that request, then the only way to cancel a transaction is by the seller, choosing from the short list of reasons which includes "Buyer requested."

Did you actually send that big message which constitutes half of your most recent post? That's not consistent with your desire to avoid negative feedback.

"I'm actually really surprised she was still able to message me because right after I thought I had blocked her"

There's a site preferences option to block communications from members who are on your blocked-bidders list, but it does not apply to members with whom you have already communicated, or with whom you have a recent transaction (30 days IIRC).

khristi_54 · ‎03-23-2022

I apologize if I was unclear with certain parts of my post or a bit confusing, there's just so much to type I'm trying to summarize the situation. At this point based off of all the replies I've seen, if she wants to leave retaliatory feedback it's going to happen anyway. I was very straightforward with my last message, but then I left it at that. I understand it wasn't the kindest message though. As for a buyer cancelling, all I recall from the past is I've cancelled a transaction before as a buyer so I thought it was applicable to everyone. Maybe I just canceled early enough I guess.

But back to issue on hand. In the end she was still persisting for a cancellation but just didn't want the rebuttal of it so she wanted me to cancel so she can leave negative feedback by the commentary she gave me.

inhawaii · ‎03-23-2022

@khristi_54 wrote:
Had someone make an offer on one of my items in which I accepted, however she hasn't paid for the item yet and is asking for me to alter my shipping price in which we agreed on. I refused to change our agreement and was completely respectful about it and she threatened me saying it was illegal to make a profit on shipping and completely manipulated all my messages to fit her narrative. She was incredibly rude from the start and insulted my shipping price even though she submitted an offer, and now expects me to cancel the order for her just so she can leave me retaliatory feedback. I'm a brand new seller, but this is a nightmare. I already submitted a report about her but Ebay hasn't responded. What am I suppose to do? I don't feel safe selling to this person at all if we did end up going through with this...

That's easy. Say no.

Highway Patrol - Junior Brown

nobody*s_perfect · ‎03-23-2022

@khristi_54 wrote: .... At this point based off of all the replies I've seen, if she wants to leave retaliatory feedback it's going to happen anyway. ....

If you had waited, and had given her an unpaid item strike, she would not be able to leave any feedback.

khristi_54 · ‎03-23-2022

I kind of regret not leaving it at that. Should've just waited instead of falling into the pressure of cancelling. My tipping point was once I cancelled I thought that was the end of that and she still wants to fight.

khristi_54 · ‎03-23-2022

I'm sorry to hear you had to go through that; but I'm happy it got removed. I'm glad to know that it can be removed quickly just in case that happens to me.

khristi_54 · ‎03-23-2022

Thank you for the reply and I really appreciate that you resonate with my situation however I was not business professional towards the end once I canceled the transaction today as she sent me more messages. It's extremely infuriating to stay professional when you do everything you can to accommodate the buyer and once you do they still have something to complain about. I do have a few posts that I made about how I responded and what was said in the situation, I wasn't extremely rude but I was a bit too direct.

wastingtime101 · ‎03-23-2022

Stop responding to her. Most people like that eventually get tired and give up when they're not getting a rise out of you.

GLORIOUS!

chapeau-noir · ‎03-23-2022

@dbfolks166mt wrote:
OK now I am curious what the funny feedback was. I don't see it in your feedback's.

@dbfolks166mt - you have to go back a ways. It's memorable because it just said that they canceled the order because they found their remote. It was so dutiful.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke