@luckythewinner wrote:
But recently I have increasingly encountered buyers who are ignorant of eBay procedures, functionally illiterate, fail to read the listings, subject to irrational expectations, or are downright fraudulent. Am I alone in this observation?
I have been reading this board daily for years. Based on the posts I have read, I would say (a) you are certainly not alone in that observation, but (b) not every seller is experiencing what you are experiencing.
On the other end, I note sellers who have absolutely no idea of what their merchandise is worth and ask ridiculous prices for garbage.
I have noticed that, but it has no effect on me so I do not give it a second thought.
The only thing i dont agree with is B) Not every seller is experiencing what you are experiencing. Ever since they started the FREE RETURNS, basically designed for every scammer out there for you to keep a lousy 10%, excellent seller who NEVER or rarely had issues started having big problems, i personally had one return (buyers remorse) in years, i felt the stronghold to try and keep my 10%, so i did it, i got 3 returns in one month. This PLOT gave buyers card blanche to NOT read listings. At all. So, i dropped out. Left the site for litterly a year, worked at a shop that sold at ebay as well on a much larger scale, so they kept the FREE RETURNS, there returns went up by 25%! I personally believe that this is the reason for the huge influx of returns. Customer service will admit the returns have climbed since.
This returns process is the key to this very bad and big issue of customers not reading listing. And of course ebay will not get rid of it, they had to have a reason to get rid of the 10%, and of course we know even when we have proof of a buyer not reading a listing, if they file a SNAD, they win. So with ebays no buyer accountability program, no protection for sellers, we have millions of those people with those phones walking, falling into fountains, but they cant read a listing. As we lose those unique collectible sellers, the ones who made this place, ebay loses it's nitch, and we lose buyers. More and more and more.
So after a long speech, this HORRIBLE FREE RETURNS has been a HUGE enabler for these people. And there is a HUGE amount of sellers who had low returns, who's returns have shot up for this very reason. I warned of this, that buyers would not read listings when they implimented. Why should they! They have free returns and if a seller doesn't, there used to not reading the listings now. So they work the SNAD system to there advantage.
