Address must be 40 characters or less.

[rabites-n-chocobos]

Why does Ebay allow users to input invalid addresses over 40 characters......and then, when said user buys an item, tells sellers that the address is invalid, and if you edit the address you lose seller protections.

Ebay...don't let users input invalid addresses in the first place. This happens with Puerto Rico ALL the time. This is an EBay problem, you need to fix this..not me...YOU need to fix it.

[richard1rst]

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@rabites-n-chocobos wrote:

Why does Ebay allow users to input invalid addresses over 40 characters......and then, when said user buys an item, tells sellers that the address is invalid, and if you edit the address you lose seller protections.

Ebay...don't let users input invalid addresses in the first place. This happens with Puerto Rico ALL the time. This is an EBay problem, you need to fix this..not me...YOU need to fix it.

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Actually there is nothing that eBay needs to do - you can easily fix it yourself.

When you bring up the edit screen "mail to" you will notice that there is an extra blank line "Business name" after name and before address.

Simply copy part of the line that is too long onto that line being sure to keep it in normal context.

You are NOT CHANGING the address. Your protection is unaffected. You are simply adding a line break but the information remains identical.

[mam98031]

I agree with @richard1rst .  It the world of problems or issues, this is an easy one.  You have TWO lines for an address, just find what appears to be a logical breaking point and move that to the second line.  You aren't changing the address, just reformatting it a little.  As long as it stays the same your Seller Protections are just fine.

[showmecurrency4u]

why should the seller be the one to fix the problem.  if the address has a problem ebay should have the same thing pop up when they sign up for ebay.   if you dont know your address why should seller fix the address.  i have fixed  this in the  past, but after the lack of seller protection i will no longer fix it. it is the job of ebay to have the same software when a person signs up for an ebay account as the sellers tries to print a shipping label. i could see ebay bots refunding the seller. 

[chris13]

Supporting global address forms isnt easy, but neither is building eBay International Shipping logic, which they just did. Maybe further improvements are on the way.

eBay can and should improve this.

Too bad they dont look in these forums for ways to improve. Probably best to explore workarounds, being careful to not introduce any policy issues or other problems. I totally get what you are saying.

[ms.rodriguez*]

Like someone already stated, you just split the address and use the other line.  One time, I had an address that was extremely long. It was going to the Phillipines.  It had stuff like the town, city, zone, name of building, the street , the floor, and finally something like the door next to the exit.    I confirmed with the buyer and he said that everything was correct and necessary.  I had to hand the shipping label and go to the post office for that.  That was more than 10 years ago when I sold internationally.  The item arrived fine.

[the-hook-and-the-loop]

Why doesn't eBay just jump into the new millennium and have addresses USPS validated? 

[mam98031]

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@showmecurrency4u wrote:

why should the seller be the one to fix the problem.  if the address has a problem ebay should have the same thing pop up when they sign up for ebay.   if you dont know your address why should seller fix the address.  i have fixed  this in the  past, but after the lack of seller protection i will no longer fix it. it is the job of ebay to have the same software when a person signs up for an ebay account as the sellers tries to print a shipping label. i could see ebay bots refunding the seller. 

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You don't have to be the one to fix it.  If this is too much extra work for you, you can simply cancel the transaction and refund the buyer.

This issue does NOT come from a buyer not knowing their address, it comes from how they are taught to enter it by whomever taught them in the beginning [when they were younger].  For many these long addresses are acceptable and what they know as needing to be done.

I can't tell you that I see the issue here.  It takes me all of literally a few seconds to split the address up between the two available lines and then create the label and ship the item.  AGain if this is not something you want to use your time doing, you have ever right to cancel the transaction and refund the buyer.

The ONLY Seller protection you need to be concerned with regarding this address length is for if the item gets received or not.  Since you are NOT changing the address, only splitting it between two lines, you are NOT changing the address therefore you are NOT losing your Seller Protection on the transaction.

Now if you decide to change the address to what you feel it should be, then yes that could cause you issues.

[rabites-n-chocobos]

Ebay should still prevent this. You guys CAN NOT ARGUE against it. BUT........this is VERY Interesting work around. Thank you for that advise!,  I''ll work around Ebay's failure from now on.

[rabites-n-chocobos]

@richard1st  You think sellers ALL sellers need to learn this? Jesus Christ.

[rabites-n-chocobos]

@mam98031 You think reformatting an addressed is NOT changing it? Ebay will **bleep** you...you MUST now that. Best of luck with your business.

[1tuna]

the format issue has been around for a long time

as everyone else says, just make it work

I have often thought that pitney bowes or who ever should be in charge of making sure the address is correct  but no one cares about format issues when they register with ebay

the problem does arise when  splitting it up just does not work

I used to have many problems shipping to Singapore and Malaysia.sometimes it just wont go thru

its like when you ship to Hong Kong and they ask you for a zipcode..just enter 0

most of Hong Kong does not use a zipcode.

by the way, whats up with the JC stuff, not appreciated at all

@rabites-n-chocobos 

[rabites-n-chocobos]

Ebay say if you alter the address you lose seller protection.

"if you alter the address you lose seller protection"

Creating a space or break in an address is changing the address. Ebay itself tell you that if you change the address you will lose seller protections.

[mam98031]

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@rabites-n-chocobos wrote:

@richard1st  You think sellers ALL sellers need to learn this? Jesus Christ.

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What does God have to do with this????

[mam98031]

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@rabites-n-chocobos wrote:

@mam98031You think reformatting an addressed is NOT changing it? Ebay will **bleep** you...you MUST now that. Best of luck with your business.

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I suppose you can try to make this a change if you need to for your own position on the matter, but no it is not changing the address.  Simply using two lines to state it.  I believe my business is and will continue to do fine.  You are welcome to check and see how long I've been in business and how my little business is doing anytime you'd like.  I have no concerns whatsoever about "Ebay will bleep" me over this.   

If a buyer writes:  1254055 Clear Center Club Drive, Mount Terrace Country Club, Alfa PA 11111 and to fit on the label you change the format of the address to:

George Clooney

1254055 Clear Center Club Drive

Mount Terrace Country Club

Alfa PA 11111

In what way did the spacing change, change the actual address?