cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Address change once order has been placed.

Hello guys and gals,

I recently began shipping and selling my tires on here and came across a buyer who wants me to ship a tire to a PO Box. I only use FedEx as a shipping option and they do not ship to a PO Box. I know last year when PayPal was handling payments if I shipped to an address that was not the confirmed address on PayPal the customer can open an item not received claim and win it because it would show it was shipped elsewhere. Now with eBay handling payments I cannot seem to find a way to request an address change. Does anyone know the proper procedure to ship to a different address other than the one the customer selected when they checked out?

Message 1 of 9
latest reply
1 BEST ANSWER

Accepted Solutions

Address change once order has been placed.

You don't, unless you want to lose an item not received case.

 

You'll have to cancel the order.  Since you use Fedex you need to block PO Boxes in your shipping preferences:  https://www.ebay.com/ship/prf/excludeRegions

The easier you are to offend the easier you are to control.


We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

View Best Answer in original post

Message 2 of 9
latest reply
8 REPLIES 8

Address change once order has been placed.

You don't, unless you want to lose an item not received case.

 

You'll have to cancel the order.  Since you use Fedex you need to block PO Boxes in your shipping preferences:  https://www.ebay.com/ship/prf/excludeRegions

The easier you are to offend the easier you are to control.


We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
Message 2 of 9
latest reply

Address change once order has been placed.

Do not change the shipping address.   You need to cancel this transaction and have customer re-purchase showing the correct address.

 

Message 3 of 9
latest reply

Address change once order has been placed.

thanks for the replies. I went ahead and cancelled the order. I also changed the specific to include exclusion to PO box addresses on all my 50 listings. Thanks!

Message 4 of 9
latest reply

Address change once order has been placed.

Does the buyer comprehend the cost difference between FedEx and shipping via USPS on something like a tire?

Message 5 of 9
latest reply

Address change once order has been placed.

I have the listings set up with free shipping so they have no clue of either of the cost involved. USPS is a pain in the butt to use so I like to stick with Fedex

Message 6 of 9
latest reply

Address change once order has been placed.

Please fold to fit stamp.

Message 7 of 9
latest reply

Address change once order has been placed.

Don't change address after the fact. But if you want, you can tell the buyer you need a street address for the PO box if he wants you to send it.

 

Basically, instead of:

PO Box 123

Some City, State 67890

 

He can give you:

456 Fake Street #123

Some City, State 67890

 

Most PO boxes should have a street address as an option. And that will allow you to ship it using FedEx or UPS.

Message 8 of 9
latest reply

Address change once order has been placed.

Yep the USPS carries the last leg for FEDEX and UPS in rural areas all across America where they do not ship because they would have to raise their prices greatly. They also can deliver to PO Box since is all you have to do is get the street address of that Post Office. We have had a PO Box for over 50 years and get packages from both those carriers. 

Message 9 of 9
latest reply