09-24-2018 11:59 AM
I have been having this issue for a month and have been told by "customer support" in the Philippines that they cannot figure out why my listings show as Active in my account but do not appear in search results. They even deleted the active items and relisted them from scratch but still do not appear in search.
"Customer support" claims to have escalated this issue, however its been over a week and my listings are still not showing up. I get automated emails saying I need to comply with a new return policy but when I click the link to the affected listings it says I do not have any listings that need to be adjusted
I'm beyond frustrated at the lack of support and feeling desperate as this is my only source for income right now.
Does anyone else have this problem? Or do you know how to through to the right department?
Solved! Go to Best Answer
09-26-2018 05:23 PM
Hmmmm....................I couldn't get the item to come up, but using the link that B gave I got to the listing and tried to put it in the cart and look what showed up:
Looks like to me somehow the store is still active but on vacation and the items are hidden......
@Anonymous
this is a mystery........lol...........can you solve?
09-24-2018 12:10 PM
I am not seeing any listings under your screen name.
09-24-2018 12:17 PM
I do not see anything for sale under your user name? Is this listed under a different user name? Make sure you have shipping setup correctly. Sometimes the search engine will eliminate listings that do not ship to the area the buyer is located in.
Good Luck Selling!
09-24-2018 12:29 PM
09-25-2018 09:20 PM
Hi
Thank you for your quick reply. I tried replying to you 4 times but it would not go through. I finally have my laptop and am hoping it will send my reply this time.
The item number for the Sarto sham is
09-25-2018 09:40 PM
I think this is happening to other sellers. One I bought from told me he had more of what I wanted but his account shows zero listings now for over a month. Some completeds show, but not all.
09-25-2018 09:42 PM
09-26-2018 11:19 AM
09-26-2018 11:22 AM
09-26-2018 12:43 PM
09-26-2018 03:03 PM
Yes this is the right ID, I only have one account. I started selling a lot of health and beauty this year along with my original bedding inventory. My business partner and I parted ways in August and I closed my eBay store so I could focus on my long distance move. I want to put all of my 150+ listings back up but noticed right away that the 4 items I listed showed as Active in my account but did not show up in search. I figured this was a temporary glitch but it's been over a month and still no answers or resolutions. i've read that Ebay is ignoring this problem even though countless other sellers have been communicating major glitches since July.
09-26-2018 03:07 PM
Do you think this is because I closed my store? I'm kind of desperate so if I'm forced to open a store again, I guess it's what I will have to do.
When you search my item with the exact title it says 1 Search Result but is grayed out and doesn't let you see the item it found. I have nothing turned on in filters and tried sorting by best match, newest etc but it makes no difference.
09-26-2018 04:20 PM
You don't have these with 0 quantities do you?
Can you try listing one of the health/beauty things to see if that shows up?
09-26-2018 05:09 PM - edited 09-26-2018 05:14 PM
>>Do you think this is because I closed my store?
I don't think so (although I'm sure eBay would like you to believe that so you can pay them for a store) and it's not supposed to work that way.
When I search for "Sferra SARTO Euro Continental Sham Egyptian Cotton Indigo NEW" (no quotes) I get 1 result, but it for a different seller, and then about 20-30 other results for "Results matching fewer words" under that.
When I view the item by item number https://www.ebay.com/itm/123376215678 it comes up and I see nothing wrong with the listing, the shipping option, and no reason why it doesn't appear in search.
That is contrary to what eBay is saying in that other thread for the UK sellers - your items don't appear in a listing of all your items or in search by keyword (at least for this item).
There is something very wrong, and eBay needs to weigh in on this.
Try different things as dhbookds suggests and let us know here so we can look and see (if you do list something else like a health and beauty item post the item number and title here)
A thought: What countries do you have allowed in your global site settings here?
https://www.ebay.com/ship/prf/excludeRegions
09-26-2018 05:23 PM
Hmmmm....................I couldn't get the item to come up, but using the link that B gave I got to the listing and tried to put it in the cart and look what showed up:
Looks like to me somehow the store is still active but on vacation and the items are hidden......
@Anonymous
this is a mystery........lol...........can you solve?