Account restriction indefinitely due to linked unknown account

[shiranthasanjeewa]

Hello community, I was a ebay member since 2009. I have 100% positive feedback and 0 defect rate. End of last month suddenly I got a mail informing me that my account is restricted indefinitely due to associate to a account which is restricted. I spent long time to find owner of that account. I contact ebay every way I can Instergram, Messenger, Twitter and live chat. Some of them really help me and some not well. Ebay asked me to contact the owner of that account asked him to contact the ebay. Finally  I found the account holder. He used to be my IT maintainer where I used to worked. Sometime when my laptop broke he gave me temperately laptop to use. And last month I sent him a $ 113 through the payoneer. So ebay believe my account and his account both are belongs to one. I tried many ways to prove that there is any connection with him. I was selling handicraft which I made them myself. I really need to reinstate my account as I have only this account. Please tell me what should I do. Thank you. 

[ckimodog]

Have you tried this link via social media?:

https://www.facebook.com/eBayForBusiness/

Many positive results posted here.  Hopefully they can help you with your issue.  Good luck. 

[shiranthasanjeewa]

Thank you very much for your suggestion, When I open it say " This content isn't available right now"

[ckimodog]

Try cut and paste. Then insert into a Google search.

[downunder-61]

You had a good run, selling since 2009 using a Paypal account in Sri Lanka.

[mr_lincoln]

@shiranthasanjeewa   The only Department at eBay that can help you is the Trust and Safety Department.  eBay has to protect their venue from hacked accounts so what happened to you is one thing they look for.  Since they can not see the actual people or laptops or computers they have to rely on the electronic history and information available to them which includes account IDs, IP addresses, WiFi networks, addresses, names, credit cards, etc.

Mr. L

[kensgiftshop]

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@downunder-61 wrote:

You had a good run, selling since 2009 using a Paypal account in Sri Lanka.

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Surprised they weren't booted off a long time ago.

[shiranthasanjeewa]

Thank you very much for your reply. Yes we've been using same wifi connection. Also I have logged in to ebay from his laptop. He has already started selling on other flatform and still he has a job. Finally I got suffer big punish behalf of him. This is not fair.

[shiranthasanjeewa]

No, I started selling in 2020.

[johnrj1226]

Here is what eBay says about you.

shiranthasanjeewa  (199) Positive Feedback (last 12 months): 100%

                                        Member since: Oct-11-09 in Sri Lanka

Something wrong in the neigborhood

[kensgiftshop]

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@shiranthasanjeewa wrote:

Thank you very much for your reply. Yes we've been using same wifi connection. Also I have logged in to ebay from his laptop. He has already started selling on other flatform and still he has a job. Finally I got suffer big punish behalf of him. This is not fair.

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Anyone else using that wifi connection will probably also be suspended.