Account indefinitely restricted from selling and almost $80k payout pending. Help!

[usminershop]

I got my eBay seller account permanently banned on eBay. They didn't even give me a reason and I really believe this is unfair. 

My company is a legit US based company. We meet with all local and federal laws. I have a very good personal credit. We just started selling on eBay in about 3 month ago, and our sales number sky-rocked due to the crypto getting popular (We sell ASIC miners for bitcoin). Average order amount is about $9000, and we sold over $100k in the past 30 days. I shipped all our orders on time with only 1 exception, and that case, the buyer agreed to wait for our delayed inventory to arrive. For all sold orders in the past 30 days, we have no dispute, no refund or return request from our buyers. In fact, my account is above average in seller rating. 

We are already an established business outside of eBay. There is no fraud or any suspicious activity. As requested by eBay, we did provide all invoices from our supplier. Including manufacture contracts. But eBay still restricted my account permanently without giving me a reason.

To make it worse, I  have almost $80,000 pending payout from eBay for the past orders. eBay won't release the fund to me until my account restriction got lifted. But my account got indefinitely restricted. How can I get my $80k back? My company is counting on the money for new inventories.

It's really frustrating and devastating. Please help! 

[fab_finds4u]

Please come back and let us know if eBay releases your funds after 30 days.

If they don't  then after 6 months  they turn them over to your state as unclaimed funds and you'll have to contact the treasury dept to get them.  

[donsdetour]

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@usminershop wrote:

I got my eBay seller account permanently banned on eBay. They didn't even give me a reason and I really believe this is unfair. 

My company is a legit US based company. We meet with all local and federal laws. I have a very good personal credit. We just started selling on eBay in about 3 month ago, and our sales number sky-rocked due to the crypto getting popular (We sell ASIC miners for bitcoin). Average order amount is about $9000, and we sold over $100k in the past 30 days. I shipped all our orders on time with only 1 exception, and that case, the buyer agreed to wait for our delayed inventory to arrive. For all sold orders in the past 30 days, we have no dispute, no refund or return request from our buyers. In fact, my account is above average in seller rating. 

We are already an established business outside of eBay. There is no fraud or any suspicious activity. As requested by eBay, we did provide all invoices from our supplier. Including manufacture contracts. But eBay still restricted my account permanently without giving me a reason.

To make it worse, I  have almost $80,000 pending payout from eBay for the past orders. eBay won't release the fund to me until my account restriction got lifted. But my account got indefinitely restricted. How can I get my $80k back? My company is counting on the money for new inventories.

It's really frustrating and devastating. Please help! 

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Just started selling three months ago:

Sold a lot of high end items for a great deal of money.

How did you get the seller level that high???

It appears to eBay of money laundering for sure..

By passing limits also.... Maybe even drop shipping hence the request for information.

In simple terms you are flagged for a security issue. 

This is just speculation: as there are a great many reasons ebay does this.

Good luck with this.

[fashunu4eeuh]

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@chapeau-noir wrote:

Text on photos (endemic on this site), unenforceable return policies and confusing photos will not lead to account suspension, or half the accounts on eBay would have been suspended.  Holds will not do it.  Something else happened.  I think the amount of money OP was making in a short period of time selling these mining setups triggered the suspension.  I'm also sorry this happened, but I think it's entirely down to eBay's sloppy, cavalier attitude towards suspensions.

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Agreed these are not likely to permanently restrict the average seller.  These are only the obvious policy mistakes in trying to piece together what happened to this eBayer. 

[aproudparent2010]

Almost everything about your account just screams money laundering scam

[donsdetour]

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@fashunu4eeuh wrote:

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@chapeau-noir wrote:

Text on photos (endemic on this site), unenforceable return policies and confusing photos will not lead to account suspension, or half the accounts on eBay would have been suspended.  Holds will not do it.  Something else happened.  I think the amount of money OP was making in a short period of time selling these mining setups triggered the suspension.  I'm also sorry this happened, but I think it's entirely down to eBay's sloppy, cavalier attitude towards suspensions.

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Agreed these are not likely to permanently restrict the average seller.  These are only the obvious policy mistakes in trying to piece together what happened to this eBayer. 

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Most likly reason is association with a already restricted  account...

[monster-deals]

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@chapeau-noir wrote:

 I think the amount of money OP was making in a short period of time selling these mining setups triggered the suspension.  

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It is the only thing that I can think of if the OP is otherwise on the UP and UP.

[chapeau-noir]

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@fashunu4eeuh wrote:

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@chapeau-noir wrote:

Text on photos (endemic on this site), unenforceable return policies and confusing photos will not lead to account suspension, or half the accounts on eBay would have been suspended.  Holds will not do it.  Something else happened.  I think the amount of money OP was making in a short period of time selling these mining setups triggered the suspension.  I'm also sorry this happened, but I think it's entirely down to eBay's sloppy, cavalier attitude towards suspensions.

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Agreed these are not likely to permanently restrict the average seller.  These are only the obvious policy mistakes in trying to piece together what happened to this eBayer. 

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They're definitely mistakes, but eBay doesn't enforce any of it (at least from what I see shopping here) - even the watermark/print issue gets a pass.  But the amount of money made quickly in a high-fraud category is a big red flag - hopefully this gets straightened out, the OP can get into compliance and start selling again.

[luckythewinner]

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@usminershop wrote:

There is no fraud or any suspicious activity.  

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I suspect that eBay's decision had very little to do with your particular business, and everything to do with their past experience with other sellers in that category.

In other words, I think eBay sees risk in what is being sold, not who is selling it.

[monster-deals]

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@luckythewinner wrote:

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eBay sees risk in what is being sold, not who is selling it.

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High return rate, high scam rate, high headache rate.

[usminershop]

My eBay account selling limit is 320k monthly. So I didn’t go over the limit. Also, all the buyers have at least 100 reviews. I pay special attention to that because I don’t want to sell my products to accounts with short history. There is absolutely no money laundry involved.

[donsdetour]

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@usminershop wrote:

My eBay account selling limit is 320k monthly. So I didn’t go over the limit. Also, all the buyers have at least 100 reviews. I pay special attention to that because I don’t want to sell my products to accounts with short history. There is absolutely no money laundry involved.

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Hmm you must have been selling longer than you say with the selling limit.

When ebay sees a major change in the amount being sold it will have to check what is going on.

What messages from ebay have you gotten bedsides the restriction.

Do you use eployees that may have sighed in to their own account??

Have you ever let some one sign in on one of your systems you use on eBay??

Did you even have a different account??

Also one word of advice is if info is sent to ebay go with JPG format. Other seem to mess up.

[lu12-deals]

Your point about 'building sales slowly' is interesting. I was listening to a Daily Refinement podcast that recently aired and they talked extensively about this very thing. I was surprised to learn that if your sales suddenly start to increase a lot beyond their historic norm, eBay will throttle down on your views. Of course, that's their opinion of how the platform works; they don't have inside knowledge other than their years of experience. 

[southern*sweet*tea]

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@lu12-deals wrote:

Your point about 'building sales slowly' is interesting. I was listening to a Daily Refinement podcast that recently aired and they talked extensively about this very thing. I was surprised to learn that if your sales suddenly start to increase a lot beyond their historic norm, eBay will throttle down on your views. Of course, that's their opinion of how the platform works; they don't have inside knowledge other than their years of experience. 

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Paypal will freeze your account for six months if you have too many sales too quickly.  They deem it "suspicious".  https://www.paypal.com/us/brc/article/understanding-account-limitations

Sudden, rapid changes in what or how much you sell. If you start to sell an entirely new type of product, specifically higher-end items like jewelry; or there’s a rapid increase in sales volume, your account may be limited while PayPal reviews it.

They say they will limit it - make no mistake, it's a freeze, it lasts six months and you can't use Paypal again.

[usminershop]

Hi, this eBay account was created in 2015 when I was still in college. I have been occasionally selling personal items during the past. But not more than $1 per month. Just some personal extra items. Had no issue. Only started selling as a business 3 month ago. 

No I don’t have any other accounts. 

[usminershop]

I mean not more than $1000 per month.