Account Permanently Suspended Without Explanation

[nicholas._3767]

I created my first eBay account 10 days ago and listed some clothing and a couple text books. In the first few days I got buyers that attempted to buy two of my listed items but were blocked because they were flagged as suspicious buyers that may be using a fake account or something of that nature, the first red flag notifying me that eBay might be scam riddled and failing.

Then, a few days later I got an email notifying that my account has been "permanently suspended because we noticed activity that we believe is a risk to our community" of which I am so sorry to your community because I've endangered you by trying to sell some clothes and economics books. The email proceeds to use vague language telling me that I can't access my account and my listings were removed.
Of course I then come on this forum and other sites to find similar stories in the past year or so where people got no explanation from eBay in the same situation.

When I tried to find a customer service number to talk to someone, I got nothing but automated systems telling me to go online for customer service. The only communication source I could find was the "chat" where I waited to talk to a supposed real agent. That's when, two times, the agent clearly pasted a script that is sent to banned users and immediately ended the chat (screenshot below).
The second agent did give me this explanation when I asked "what will be done with my personal information I was required to divulge when signing up for my eBay account": Agent - "Those information will be saved on file however it won't be shared" and then sent the same script I got from the first agent and immediately ended the conversation.

How is this acceptable? How can anyone trust that their personal information (they have your social security number, bank account information, address) is safe on a platform that is apparently riddled with scamming to the point that a new user will immediately be removed from a brand new account and avoids contact with users? Amazing that this is a public company that tons of people still use yet operates as a black hole with files of our personal information. Absolutely insane.

[bonjourami]

You really need to start your own thread. This is a zombie thread and it gets confusing with all the hi jackings. I dont see any recent sales for you?

[ramona260]

Hi this happened to me today and I don't sell anything.  I purchased some craft items in the summer of  2020/

What is going on??? As you I couldn't get any information as to why I am suspended and what happens to my data . This is frustrating.  What can be done????

[dogchow747]

Did you ever sell anything?

Even one item?

[chalah39]

It is clear that an injustice has taken place. Ask them for more details. This event is unacceptable if you have been trading successfully for more than 10 years.

[rags5533]

Hi:  The exact same thing just happened to me with the very same wording in the live chat.  I have no idea why this happened, other than I had a person catfishing me...to explain, she would bid on multiple items, not pay, I would cancel, block her username, she would then create a new username, bid on more stuff, not pay, etc., etc.  I am sure it had something to do with this, but I agree with you, whatever the circumstances, why penalize the innocent party?  Absolutely ridiculous!  They sure didn't mind taking our money for fees, did they?

To conclude, I feel your outrage, but they have washed their hands of us, and they seem to have no interest in investigating to find out that we did nothing wrong!

[rags5533]

Just a qualifying statement...what happened to me was on ebay.com, not on ebay.ca.

[dbfolks166mt]

     If you were canceling the "catfishes" for any other reason than the buyer did not pay then there is a high probability that the dings to your seller ratings did in fact cause the termination. 

[tebar_4896]

The same thing happened to me. I sold and item and then i was banned with no exact reason. One day we will all  be a part of a class action suit against Ebay and the settlement will be large

[vanillaexoticsllc]

Within moments of submitting my first product of vanilla beans to sell, I got the same letter.

I'm completely perplex!

And, no explanation. 

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.