Accidentally Sold on Buy It Now! What Can I Do?

[wenatchee5]

I listed an item and didn't realize that the "Sell It Now" option was marked and now it's sold for MUCH less than it's worth. Is there a way I can cancel the purchase?

[kensgiftshop]

@wenatchee5 

If you cancel, you won't be able to list it here again.

[wenatchee5]

So, would I just select that the item is damaged? Maybe sell it on Etsy or another site?

[mtgraves7984]

Oh, my. And it's a Dr. Seuss. You can  cancel a sale, but you'd have to choose the 'Out of stock' option and that creates a ding to your Seller Metrics. The other reasons would be untrue, I'll bet. Good luck to you in your decision.

[wenatchee5]

How does one find the "out-of-stock option." I am assuming that if I do that then I can't relist it?

[mtgraves7984]

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@wenatchee5 wrote:

How does one find the "out-of-stock option." I am assuming that if I do that then I can't relist it?

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I don't cancel many orders, but I have before for an honest 'out-of-stock reason'. I thought it was listed in the Cancellation Request among the choices with 'Damaged', 'Buyer requested', 'Problem with buyer's address', etc. Of course, with my item I didn't relist it... I was truly out of stock.

I don't know if you can relist it or not. I expect there's a lot of attention being paid to Dr. Seuss listings now, too, I'm just saying...

Were it me, I'd complete the sale and consider it a lesson learned. That's all they were worth last week. But that's just me.

[mtgraves7984]

I am assuming that if I do that then I can't relist it?

@wenatchee5 

I see that you relisted it... I guess that puts that  assumption to bed. Good luck with this sale.

[jayjaspersgarage]

IF you sold it at a lower price by mistake then do the right thing and ship it at a loss and write off the difference at the end of the year.  Cancelling a completed sale and relisting the exact same item is grounds for ebay divorce and it will come out of the dark ebay corner in left field when you least expect it.

[francislight2]

Ouch! Yes you can cancel the sale after the item has sold and the buyer has paid however doing so can result in you receiving negative feedback from the buyer and eBay also may take action against your selling abilities if you have a track history of canceling sales.

I personally wouldn’t cancel the sale after the item has sold because you sold it for much lower than what you wanted it to be sold for. I would just write this off as a loss and consider this to be a lesson learned that you should always double check your listing prior to it going live and if you made an error make sure you corrected soon as possible before a buyer places a bid and/or click on buy it now as in a way you and the buyer has entered into a binding legal agreement to complete the transaction.

[redmodelt]

Pretty sure many of us have been in the same boat, we sold and shipped anyway taking the loss and learned a lesson to double check everything. 

[simply-the-best-for-you]

The right thing to do is complete the sale.  We've all been there & most of us have done the right thing.  It's not your buyer's fault that you messed up.  

If you cancel, you absolutely should take the Out of Stock option, as this was your mistake.  If you chose not to do that, the way you run your business will catch up with you.  eBay does not take well to seller cancellations that disappoint buyers.  Understandably so.  

Learn from this & double check all your listings before you press the list button. 

[joseh1445]

Just ship it.  You learn the hard way.  That's how I have learn the last couple years.  It happens.  Best luck on your selling journey.

[albertabrightalberta]

Thread is from March 2021!! 

[the_fancy_fox]

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@wenatchee5 wrote:

I listed an item and didn't realize that the "Sell It Now" option was marked and now it's sold for MUCH less than it's worth. Is there a way I can cancel the purchase?

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I made a mistake like that years ago. What did I do? I shipped it at my loss. 

it happens. 

[the_fancy_fox]

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@albertabrightalberta wrote:

Thread is from March 2021!! 

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Hate it when people bump old threads.