eBay

freshgear4less · ‎11-22-2018

The customer recieved the wrong package becasue it was mis labeled by mistake. The listing says that buyer pays return shipping. They asked me if they have to pay for return shipping. In this scenario I don't believe the buyer should pay also I don't want negative feedback so I would like to take responsiblity for return shipping.

How can I help this buyer in order to answer their question? i tell them to return becasue of "wrong item" would that make me pay for the return shipping?

gracieallen01 · ‎11-22-2018

@the_fancy_fox wrote:
@gracieallen01 wrote:
Well, to put it bluntly, the buyer doesn't have to even send it back, if they don't want to. In commerce, it is considered an unsolicited gift.

Sooooo, if you want it back and they are willing to return it, I think you could consider yourself very lucky that they are being honest for you making a mistake and not taking advantage of it.

Be thankful, pay the return shipping.
Actually no. Legally it’s called unjust enrichment. Look it up.

flip side of that though it will take a court to rule on it and on most eBay transactions, it just not worth it.

Oh well, I guess I'm just too 'old school' - it's what happens when one becomes a dinosaur.

I guess some of us just handle things differently.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

gracieallen01 · ‎11-22-2018

Chevy?????????????????? Not in MY driveway!

'Vette? Never really cared for plastic windups.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

the_fancy_fox · ‎11-22-2018

@gracieallen01 wrote:
@the_fancy_fox wrote:
@gracieallen01 wrote:
Well, to put it bluntly, the buyer doesn't have to even send it back, if they don't want to. In commerce, it is considered an unsolicited gift.

Sooooo, if you want it back and they are willing to return it, I think you could consider yourself very lucky that they are being honest for you making a mistake and not taking advantage of it.

Be thankful, pay the return shipping.
Actually no. Legally it’s called unjust enrichment. Look it up.

flip side of that though it will take a court to rule on it and on most eBay transactions, it just not worth it.
Oh well, I guess I'm just too 'old school' - it's what happens when one becomes a dinosaur.

I guess some of us just handle things differently.

Court precedent is very clear on it.

unordered merchandise vs an order mistake. Regardless of if you like a Chevy or not.

You get the point.

Flip side is to get it enforced will take a court order. Usually not worth it.

The Race is over
The Rats won.

gracieallen01 · ‎11-22-2018

@the_fancy_fox wrote:
Court precedent is very clear on it.

unordered merchandise vs an order mistake. Regardless of if you like a Chevy or not.

You get the point.

Flip side is to get it enforced will take a court order. Usually not worth it.

Point acknowledged.

Fortunately, on ebay, 95% of the 'goods' wouldn't warrant action or the cost of the attorney. That's the flip side of this one - the race to the bottom DOES have it's advantages.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

ohnojoey · ‎11-22-2018

@freshgear4less wrote:
The customer recieved the wrong package becasue it was mis labeled by mistake. The listing says that buyer pays return shipping. They asked me if they have to pay for return shipping. In this scenario I don't believe the buyer should pay also I don't want negative feedback so I would like to take responsiblity for return shipping.

How can I help this buyer in order to answer their question? i tell them to return becasue of "wrong item" would that make me pay for the return shipping?

I would think the first order of business is to rectify the mistake and send them the right item, immediately, because that's what they ordered and deserve.

Then, after you correct your mistake, and the right item is in the mail, deal with them sending back the wrong item by sending a mailing label, or let them keep it, or reimburse them for shipping costs.

trsbtsrj0 · ‎11-22-2018

@gracieallen01 wrote:
Well, to put it bluntly, the buyer doesn't have to even send it back, if they don't want to. In commerce, it is considered an unsolicited gift.

Sooooo, if you want it back and they are willing to return it, I think you could consider yourself very lucky that they are being honest for you making a mistake and not taking advantage of it.

Be thankful, pay the return shipping.

If the buyer keeps the item then the seller keeps the money and the seller may pursue further action should the seller feel the item needs to be returned... As was stated in an example, if I order a cheap Chevrolet and a Corvette arrives you can rest assured I will not get to keep it and as an honest buyer it is in my best interest to contact the shipper and inform them of their mistake so we can get the situation rectified.

Only if the seller then states that I can keep it would I do that.

siamdao · ‎11-23-2018

Have done this twice. First time buyer received a 'free watch'. Buyer would not acknowledge messages to rectify the situation--not much could be done--let karma prevail. Second time, buyer was incredibly co-operative and returned the item--has been a retun customer since. Two ways this can end. Firstly, you encounter someone who thinks they got something free at your expense and they will be damned if they will return it. Second, you encounter someone who realizes mistakes can be made and believes that 'honesty is the best policy'. I would certainly suggest you approach the situation apologetically and even moreso make sure that you pay for the return shipping.

tunicaslot · ‎11-23-2018

The OP is not trying to get out of paying for the return shipping - they acknowledge their mistake. But the OP does not have free returns so to obtain a return shipping label the buyer would have to open up an SNAD case to obtain a seller pd shipping label and incur a defect.

fern*wood · ‎11-23-2018

@tunicaslot wrote:
The OP is not trying to get out of paying for the return shipping - they acknowledge their mistake. But the OP does not have free returns so to obtain a return shipping label the buyer would have to open up an SNAD case to obtain a seller pd shipping label and incur a defect.

I agree the buyer can open a SNAD return and obtain a return shipping label which will be charged to the seller.

I'm starting to wonder, though, if I've missed an update since I keep reading about SNADs being defects. I thought they were only defects if the seller doesn't handle the return and refund without involving ebay? I understand they count on the newish return metrics for a possible high return fvf penalty, so is that what people are now also referring to as a defect?

tunicaslot · ‎11-23-2018

fern - I look at it as a defect as it affects how much you pay in FVFs if you have too many! I do think that any situation such as an OOS and SNADs are tracked and affect a seller's visibility as they are part of the algorithm.

m60driver · ‎11-23-2018

First, know that just about every long time seller has sent the wrong item out at one point. But unless the item has significant worth it is best to just ship out the correct item and let them keep the item shipped in error. If you have them ship it back they will need to take the time to repackage the widget, a skill they may not have, and then take it to their nearest post office. And for many people the nearest post office is not just around the corner. They may even have to make a trip to the post office just to get a new flat rate box. You get my drift. I mean if they are willing to send back the item that would be great. But that would be a bonus. And consider whether the item is worth paying for shipping return and then out again. You might be spending time and money just to break even or even lose money.