Accidental double listing

[oregon-opticsman]

I posted an ad last night and sold the item almost immediately via the "Accept an offer" process. Now today I am getting questions from people about the item, with them thinking it is still for sale. I finally traced it down: a duplicate ad was posted about 45 minutes after my first one. I have no clue how that happened. How do I get rid of this duplicate ad that now has four bidders? The duplicate has a different ad # than my original ad. I've spent over two hours on ebay trying to find this topic.

[bigdeals.etc]

You can only cancel an auction if there are more than 12 hrs left until it ends. If there are bids, you'll have to cancel each bid, then end the listing early. 

Details are here under auctions https://www.ebay.com/help/selling/listings/creating-managing-listings/cancelling-listing?id=4146

[nobody*s_perfect]

@bigdeals.etc

@oregon-opticsman

It is not necessary to cancel the bids individually.  When you start the process of canceling the auction, if the auction has more than 12 hours left you will be asked to choose between (1) sell to the current high bidder or (2) cancel all the bids and end with no transaction.

http://offer.ebay.com/ws/eBayISAPI.dll?EndingMyAuction

[fashunu4eeuh]

Hi, it is a known glitch that sometimes Sold items get relisted. There are many threads about it. Some are user errors but others happen for unknown reasons.

To clarify, your item reappearing isn't actually a duplicate listing, which is when two or more live identical listings appear for sale at the same time. From what you described,  you are instead experiencing a relisting of a Sold item.

(The reason i am splitting hairs here is because eBay actually has a ‘duplicate listing’ policy and that term is used often. Wanted to clarify the difference between these two troublesome issues.)

[bigdeals.etc · Accepted solution]

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@nobody*s_perfect wrote:

@bigdeals.etc

@oregon-opticsman

It is not necessary to cancel the bids individually.  When you start the process of canceling the auction, if the auction has more than 12 hours left you will be asked to choose between (1) sell to the current high bidder or (2) cancel all the bids and end with no transaction.

http://offer.ebay.com/ws/eBayISAPI.dll?EndingMyAuction

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Okay. But it seems to say that here. Guess another case of eBay not enforcing their rules

https://www.ebay.com/help/selling/listings/creating-managing-listings/cancelling-listing?id=4146

[nobody*s_perfect]

Well, it's either a case of not enforcing the rules, or it's a case of a Help page being badly written. Both situations are pretty common.  This one's easy to verify:  just go to a listing that has  bids and  has more than 12 hours left, and start the cancellation process, to see what options come up.

Even easier: Look at the bid history for the listing that the OP ended early.  All 3 cancellations took place at the exact same second, which strongly implies that he did it as part of ending the listing early.

[lannyharding]

we had this problem and we have talked to 3 others who also had this problem..we had a computer tech say the problem was e bays but they won't admit to it..ebay lowered our rating  and our sales has went to almost nothing ..we sell vinyl records and we are at this time losing money with ebay we will be leaving ebay after 12 years and going to crags list and selling to our customer base