About this product now showing in some listings

[chpgts]

This is showing up in some of my listing and I never added it.

How do I remove it?

About this product

Product Identifiers

Brand

Chicago Cutlery

MPN

10942811

GTIN

0027979013916

UPC

0027979013916

eBay Product ID (ePID)

691189252

Product Key Features

Number of Items in Set

2

Food Compatibility

Fruit, Cheese, Vegetables, Salad, Meat

Color

Black

Original/Reproduction

Original

Time Period Manufactured

2019

Handle Material

Stainless Steel

Blade Length

7 in

Style

Traditional

Features

Hand Wash Only, Reusable

Material

Stainless Steel, Metal, Carbon Steel

Type

Knife Set

Model

1094281

Theme

Chicago

Dimensions

Item Height

12 in

Item Weight

1.00

[ittybitnot]

When I initially submitted my items, they are okay; however, the “About this product” gets added within a day or two (so you might keep an eye on the item you revised).  

@retiredcw4 

Thank you for posting that information.  

tyler@ebay 

Though I see you have responded to the other thread regarding BOOKS, can you please respond here as well regarding the "about this product" information being added after the fact when no UPC or MPNs  are included?   As you see, from reading the threads here, it is a confusing issue in many categories as well.

From general observation, this "about this product" info is posted on the listing BEFORE the seller's description appears.  Even if the information is WRONG, and the seller includes a 'disclaimer' to indicate the information was added by eBay and not accurate, it will not appear until AFTER the 'inserted by eBay' info is displayed.  

Thank you. 

[retiredcw4]

The first sentence under the Description tab states: "Seller assumes all responsibility for this listing."  Following it is the "Item specifics" box which reflects the aspects of the listing that I felt were appropriate and my responses.  Normally, the Description narrative (which I enter) follows it.  When just those elements are reflected, I do "assume all responsibility for the listing". The problem arises when the "About this product" box gets inserted between them.  How can I assume all responsibility for the listing when something I have no control over and can be wrong or misleading (like the item is "painted/unpainted" or materials are reflected as "plastic/diecast/brass") gets inserted between my actions?  If a buyer sees conflicting information between the "Item specifics" and "About this product", how do they know which is correct (example: I show an item's color as white in the "Item specifics" but the "About this product" indicates it is green)? One could argue that the buyer could look at the pictures to determine the color but how do they know the Seller didn't include the wrong ones?  Such discrepancies can create too much confusion for a prospective buyer so they go to another Seller's listing and make their purchase.  eBay still makes money, but not me because of something that was not my responsibility!  

[mandicrafts]

"What happens when you Revise and remove the catalogue?"
It doesn't work. Some have had success in ending and sell similar but removing any identifiers like MPN in the new listing, but I have also heard the eBay catalog stuff arbitrarily reappears later.....
I am seeing this in Dolls and Bears and in Toys and Hobbies.
WRONG info on the ebay catalog.

[mandicrafts]

I started seeing this on my vintage Steiff and Schuco under Dolls and Bears.
Turns out I was actually "writing" some of these catalog entries by entering the MPN (EAN number used in Germany), so the next time I entered something with the same MPN it was taking my original info and making it "About this Product".
Well Steiff used the SAME EAN number designation back in the 50s and 60s for various sized different animals and bears. So it is not unique to any ONE product issue.
Or, because they are vintage/antique, they differ between items, like whether there is a label or not, or a button, or even the type of animal. Having a label makes it worth more. I have listings that the "About Product" says there is a label when there isn't one! Or says it is a Bear when it is a Tiger.
This is not acceptable if the "seller is responsible for this listing" when it is eBay adding the wrong info.
Not to mention the fact it adds so much additional repeated info to my own IS in a different huge block of type, it takes forever to scroll down to the description to see I have put "no label" or whatever. We already know buyers don't like to read, never mind search for the description!!!!!
I don't know if ending and selling similar but removing the MPN will fix this, and the MPN is important but only for what I write and NOT for what eBay writes!!!

[ittybitnot]

I don't know if ending and selling similar but removing the MPN will fix this, and the MPN is important but only for what I write and NOT for what eBay writes!!!

@mandicrafts 

I would not use "sell similar".  There is some indication that if you do, and omit the MPN, it is going to repopulate it (after the fact a day or so later) with the info that was in the original listing anyway.   For example, your new listing for a "Tiger" is likely going to have the same old "About Product" for the "Bear" inserted at some point. 

You can try it and see, and let us know.  

You can also try to list from scratch and see if the "About this Product" is added after the fact anyway when no MPN is included. 

For some reason, even for those that do not use the MPN, I am thinking that they are using other information such as a title(?) to force the About Product to appear.  

[retiredcw4]

Some of my listings are for very old replacement parts for plastic kits that had to be built by a consumer.  The manufacturer designated each part with a different number but they stopped producing the kits (and replacement parts) over 10 years ago.  However, the same manufacturer is now producing completed/ready build items with those same MPNs.

[ittybitnot]

However, the same manufacturer is now producing completed/ready build items with those same MPNs.

@retiredcw4 

So.  if you list your older vintage models with no MPN,  are they being populated a day or so later with the eBay About this Product info anyway?  

[mandicrafts]

Thanks. Yes I do almost all my listing from scratch/brandnew.
I was thinking of the 2k already listed, that even doing end/ sell similar will be time consuming and who knows if it would "fix" them.
I can tell you that brandnew listings I have entered the past few days without the MPN have NOT pulled the ebay "About this item"....yet 🙂

[retiredcw4]

Am going to try not listing the MPN as an “Item specific” but still show it in the Description and see what happens.

[lisa5768]

I went and checked my stuffed animal listings and it is now on them. It has the 6" size as being 14". Huge difference. Hate to have to cancel listings with long successful histories. 

Very unhappy  😡

[chapeau-noir]

I tagged Tyler about this thread in the book thread. 

So far this hasn't affected my old tech.

[tree*fern]

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@dhbookds wrote:

You may have to end and relist and then not use any of the identifiers......upc, etc..   Without those numbers they can't associate your item with the catalog page.

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That workaround is no longer working for new listings from scratch, for Sell Similar, and for Relist without the UPC/ISBN-13. It looks at first like the catalog hasn't been applied to the listing, but then the catalog forces itself onto listings later, anytime from about 1 hour to 24 hours after listing.

[tree*fern]

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@femmefan1946 wrote:

What happens when you Revise and remove the catalogue?

The problem I have with the Books catalogue is that it often brings up a different edition, and a few of my buyers are looking for specific editions.

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Revising doesn't work. If you revise to remove the ISBN, the catalog stays on the listing. For new listings without ISBN, it looks at first like it works, but in about 1 hour to 24 hours, if the title is in the catalog, the catalog puts itself on the listing - even those listings without a UPC/ISBN-13.

[tree*fern]

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@mintoncard wrote:

I did go into one of my listings and did a "sell similar", used all the same info minus the upc, and it listed a whole new auction without the about this product info. Unfortunately I needed to delete the original listing which had some watchers, but at least it won't have the inaccurate info. Sadly, for people with hundreds of auctions, this probably will not be worth their time to relist everything. If everyone keeps complaining, maybe it will get fixed before the holidays end.

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Check back on the listing at least 1 hour later and up to about 24 hours later.  It looks OK at first, but the catalog can then appear later on the listing. 

[tree*fern]

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@retiredcw4 wrote:

Appreciate the reply.  I don’t include a UPC since either my items are so old they don’t have one or are used and I’ve no idea what it might be.  When I initially submitted my items, they are okay; however, the “About this product” gets added within a day or two (so you might keep an eye on the item you revised).  

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That's what I'm seeing too. Looks OK at first, then catalog adds itself later. I've been testing this since Friday.