A little background on case
A buyer on ebay purchased 3 fingerlings from me on nov 6th to be sent to 3 different addresses without packing slips or price. (Amazon drop Shipper) which i am perfectly fine with. i ship those items out to her customers and everything seems good.
on dec 2nd she opens return requests for each one of those transactions and claims that the items are counterfeit and that i sent her a happy monkey. At that point i realized that this person is trying to scam me . please note that this is a drop shipper , they choose sellers that they believe will send their customers the best items, if i had sent 3 counterfeits to their amazon customers more than likely they would no longer have an amazon seller account. The dropshipper never sees or physically touches the items. This purchaser is not selling counterfeit items but what they are doing is swapping out their fake ones for real ones.
i have sold over 300 fingerlings on ebay and have receipts totalling over 3000 dollars for them from major retailers such as walmart , target and kohls but i understand that doesnt matter to ebay.
I am forced to accept the requests. i immediately call ebay and tell them about what happend and they said that they took notes and told me to escalate the case when i receive items back.
i recieve the first item on dec 8th ( other 2 have not been sent out yet) and upon opening it up it was indeed a happy monkey, not only was it a counterfeit item it wasnt even the same color of the item that i had shipped out.
i then noticed that the return label (purchased from ebay through the return request with the buyers actual address on it ) was put over another label. so i peeled off the return label to find a china post label also with the buyers same address on it, under the customs description was for a hand toy. so this buyer was so lazy or knew that there was no way that i would win this case even with this evidence that they just put the return label over the same exact label they used to purchase the counterfeit item from china.
i then called ebay about this once again and they pretty much told me the same thing to escalate the case. i then upload 10 photos,
1. 2 of a pile of receipts that i have ( possibly over 50) showing where i purchased the items and their prices .
2. a photo of the item i shipped out
3. a photo of the buyers amazon store, he also sells them on ebay as well but i figured ebay can see that.
4. 3 photos of the paypal invoices i have for his customers showing that he wants them shipped to 3 different locations with no packing slips or prices. (trying to show them that hes a drop shipper)
5. 3 photos of the item that i received back and the packaging showing buyers address on both the return label and the china post label.
i also tried to explain the best i could in the escalation, however i only recieve 2000 characters or so to do so.
i filed claims with the buyers local police department, the usps mail fraud department and the IC3 about this person and also stated so in the escalated case.
upon escalating the case it was closed within 10 minutes stating that the tracking number shows that the return was delivered.
i feel that ebays customer service or whoever handles these cases dont even care about all the pictures or what i wrote all they did was look at the tracking and saw that it was delivered. it looks like you can just send an empty envelope back as long as tracking shows delivered you can scam anyone.
when i recieved the email about the case being closed i immediately called to file an appeal. the customer service rep didnt seem like she cared too much about the situation all she did was file for the appeal .
so now i a defect on my account for case closed without seller resolution and i am out X amount of dollars for the item that i refunded.
it looks like the best case scenario right now is that
1. i win the appeal and get my money back and defect removed
the buyer will more than likely get a refund either way , (either from me or ebay)
and nothing will happend to them.
even if i do win this case i still have 2 more return requests from this buyer, which i talked to ebay about and they said that they deal with it on case to case basis.
