A buyer returned purchase but refuses to state the reason

[turquoisetulips]

I sell living memory locket necklaces  on here ,, and they usually have a theme , Mothers day , Thanksgiving , Christmas , Halloween  etc etc ,, many varieties . A few weeks ago I sold a locket to a buyer ,, about a week later  after they recieved it they wrote me a message - quote - What are your return policies '' ? I replied , the buyer pays the return shipping , once the item arrives its inspected to make sure it has not been broken and is in the same new condition as when it was shipped . If so, then a full refund will be issued . They never replied back but a few days later I recieved the locket in the mail  without a single explanation as to why they returned it . I have since let them know I received their purchase and its in perfect condition and so  they will be sent a refund shortly . However what worries me about dealing like this , is I've had buyers before ''borrow'' themed necklaces from me  just to wear on a one day occasion ,, then ask for their money back . Since this particular buyer  this time refuses to give an explanation for returning a perfectly good locket ,,I'm very suspicious I'm being taken advantage of- again. Any suggestions ?

[margarenisa_0]

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@dakotasmoke wrote:

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@turquoisetulips wrote:

 some report happy fool is bound to report your listings--------- 

I guess so , if someone wants or needs the ultimate revenge against another seller ,, then that could happen .However its too late for me to worry about much in  the future  now . 

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Wow if thats all you got out of my post then it was pointless to attempt to help you.

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OMG

OP What is happening here? Are you just bound and determined to be a victim? 

We’re all pretty much like you- smaller sellers looking to make a little extra cash to pay the bills. Either FT or to supplement what else we’re doing.

No one here makes one thin dime extra for trying to help you. In fact it’s time away from our own EBay businesses.

No one has been rude to you. In fact I think you’ve been just a teensy bit ungrateful for any help you’ve received.

[emerald40]

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@margarenisa_0 wrote:

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@*eponymous* wrote:

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@turquoisetulips wrote:

The buyer didn't open a return ,, she simply sent it back . I will tag my merchandise from now on. 

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Tagging doesn't mean anything to eBay or PayPal.

You seem to be suffering from a sense of entitlement to never being taken advantage of because eBay once sided with you.

Consider yourself fortunate. It won't happen again!

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I don’t want this to be a pile on but I gotta say I completely agree.

OP- you’re being weird and controlling, probably because you make what you sell.

On EBay- no one owes you any explanation to return something if you state you take returns. Let it go.

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I have worked retail.  I have done the return desk.  The first question we ask is why are they returning it.  Standard procedure in all the stores I have worked.

OP is not being weird or controlling, just asking a valid question.

[margarenisa_0]

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@emerald40 wrote:

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@margarenisa_0 wrote:

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@*eponymous* wrote:

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@turquoisetulips wrote:

The buyer didn't open a return ,, she simply sent it back . I will tag my merchandise from now on. 

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Tagging doesn't mean anything to eBay or PayPal.

You seem to be suffering from a sense of entitlement to never being taken advantage of because eBay once sided with you.

Consider yourself fortunate. It won't happen again!

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I don’t want this to be a pile on but I gotta say I completely agree.

OP- you’re being weird and controlling, probably because you make what you sell.

On EBay- no one owes you any explanation to return something if you state you take returns. Let it go.

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I have worked retail.  I have done the return desk.  The first question we ask is why are they returning it.  Standard procedure in all the stores I have worked.

OP is not being weird or controlling, just asking a valid question.

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No, I completely disagree. 

I’ve also been retail management. Typically you ask because damaged merchandise can be sent back to the manufacturer for a credit, and THEY ask why.

eBay isn’t a brick and motor retail store-no explanation is required.

[hidy-hoo]

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@aproudparent2010 wrote:

You can do the tag idea but it won't do much for you as you have 30 day return policy that means they can return for any reason and when eBay sees it has been delivered they refund them from your account.

My point is you will no proof that it came back without the tag.

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@aproudparent2010  The suggestion to use hang tags with the statement "not returnable if removed" is to deter "renters", not to "win" a return case.  If a rent-a-buyer is looking at similar listings knowing that they will be wearing/using and then returning, they MAY just decide to move on to easier pickings if they see the tag.  This is by no means foolproof, but every little thing helps.

I use the tags on everything that I sell and the tyvek wrist bands are almost impossible to take off and then replace without it being quite obvious. 

[lookng2015]

Tbh I think there's a serious disconnect on here between (truly) 'handmade' and "put together from purchased items' (by hand).

[aproudparent2010]

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@hidy-hoo wrote:

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@aproudparent2010 wrote:

You can do the tag idea but it won't do much for you as you have 30 day return policy that means they can return for any reason and when eBay sees it has been delivered they refund them from your account.

My point is you will no proof that it came back without the tag.

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@aproudparent2010  The suggestion to use hang tags with the statement "not returnable if removed" is to deter "renters", not to "win" a return case.  If a rent-a-buyer is looking at similar listings knowing that they will be wearing/using and then returning, they MAY just decide to move on to easier pickings if they see the tag.  This is by no means foolproof, but every little thing helps.

I use the tags on everything that I sell and the tyvek wrist bands are almost impossible to take off and then replace without it being quite obvious. 


Obvious or not a buyer could return the item without the wrist band and you'd still be refunding them.

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[tunicaslot]

And getting upset because the buyer doesn't reply. Again it's nice when I'm told - the item is too small or just doesn't look right on me - but I've received returns in the mail without a return req even being opened. I refund the buyer and do not aggitate anyone by asking for a reason. They returned on their dime and didn't open a false SNAD - I'm happy to leave it at that.

mutt was spot on when suggesting that a simply - Please return for reefund. You will be refunding after verifying that the item is in the same condition as it was sent. - and even then - some sensitive buyer might get tee'd off.

The comment about " war games " again was inappropriate. She may very well have been making a joke - but when we considered how defensive she is in past posts - it doesn't look good.

The OP has cute stuff - seems to have good sales and great feedback - but likes to make mountains out of molehills.

[hidy-hoo]

"Obvious or not a buyer could return the item without the wrist band and you'd still be refunding them."

@aproudparent2010 ...and you are correct and I do take returns, but you are missing the point...this is simply a deterrent for would-be renters.  A seasoned scammer will most likely open a case for NAD, however this has worked well for me, and I have never had a return where the item has been worn or used and all returns (very few! ) have had the tags still attached.  If you don't want to use tags, then don't...this is just a suggestion! 

[emerald40]

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@margarenisa_0 wrote:

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@emerald40 wrote:

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@margarenisa_0 wrote:

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@*eponymous* wrote:

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@turquoisetulips wrote:

The buyer didn't open a return ,, she simply sent it back . I will tag my merchandise from now on. 

---

Tagging doesn't mean anything to eBay or PayPal.

You seem to be suffering from a sense of entitlement to never being taken advantage of because eBay once sided with you.

Consider yourself fortunate. It won't happen again!

---

I don’t want this to be a pile on but I gotta say I completely agree.

OP- you’re being weird and controlling, probably because you make what you sell.

On EBay- no one owes you any explanation to return something if you state you take returns. Let it go.

---

I have worked retail.  I have done the return desk.  The first question we ask is why are they returning it.  Standard procedure in all the stores I have worked.

OP is not being weird or controlling, just asking a valid question.

---

No, I completely disagree. 

I’ve also been retail management. Typically you ask because damaged merchandise can be sent back to the manufacturer for a credit, and THEY ask why.

eBay isn’t a brick and motor retail store-no explanation is required.

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When someone buys something from you and then decides to return, your natural instinct would be to ask why, regardless of the venue you sell it on.

[emerald40]

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@tunicaslot wrote:

And getting upset because the buyer doesn't reply. Again it's nice when I'm told - the item is too small or just doesn't look right on me - but I've received returns in the mail without a return req even being opened. I refund the buyer and do not aggitate anyone by asking for a reason. They returned on their dime and didn't open a false SNAD - I'm happy to leave it at that.

mutt was spot on when suggesting that a simply - Please return for reefund. You will be refunding after verifying that the item is in the same condition as it was sent. - and even then - some sensitive buyer might get tee'd off.

The comment about " war games " again was inappropriate. She may very well have been making a joke - but when we considered how defensive she is in past posts - it doesn't look good.

The OP has cute stuff - seems to have good sales and great feedback - but likes to make mountains out of molehills.

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Like I already said, when you sell fine jewelry with gemstones you have to be proactive.  And I make it perfectly clear that diamonds are checked to make sure it is the same one sent.  Funny, but it never ticks off my honest buyers.

[myescape]

A reason is not required or neccessary

[turquoisetulips]

Yes , agree , I will begin adding more  disclaimers . I do have two lockets already with a disclaimer in three different locations within the listings just to make sure there is no mistaking them for authentic . I listed those two  quite some time ago.

[dakotasmoke]

Lol you realize authenticity disclaimers are against the rules right?

[turquoisetulips]

 was it extremely hard to get permission from all the owners of the copyrights and trademarks you use in the titles of the items that you make? epynonomas unquote -------------------

No one has been rude to you- margensa ------------------

How do you think you would feel if someone you had never messaged  with ever before wrote you a message / question like the one copied and pasted at the very top ?  That wasn't rude and a bit condenscending out of the blue like that ?  BTW the war games mention was a joke in response to another posters  joke . 

[jonathankirkland]

At this point I'm convinced OP is just looking for validation on what she believes is right and is not willing to listen to anything any of us has to say.

I will keep watching and bring my popcorn though if everyone wants to keep bickering.