eBay

suzie-qpink · ‎11-07-2018

I'm just curious how this works - I had a customer buy some lip balms and then about 12 days later bought another pack. She wanted all 11 to be berry flavored (as they were mixed) but that wasn't how I had the auctions set up and I wasn't going to take them down and switch them around (why should I). The first one had 7 of the berry and she wanted 11. So then she purchased the second bunch which had 3 more berry. No Problem - then I got a negative for the 2nd batch saying that I was cheating and only sent her 2 berry. No I know I sent them all because that was all I had and I counted them before I shipped them BUT I would have credited her just the same but she never gave me the option. Then it dawned on me that with the first 7 and the 3 from the next was 10 lip balms. If I happened to have an extra (which I did not) and would have sent it she would have had the 11 she wanted in the first place.

I ended up going into her feedback and it turns out she has a long history of doing this - starting with her very first purchase back in 2009. She gets the items - then complains and gives negatives. The seller then works with her to get the negative removed and then she revises her negative. She has had 72 feedback revisions if I counted correctly and many negatives that I'm sure sellers like me just decided that it was too much trouble to argue with Ebay to get them fixed. Eventually after I figured out she was scamming I decided to call Ebay - here is what I was told - I already reported her so there is nothing to do except that I should work it out with her to get my feedback revised (they wouldn't take the negative off). I said she never bothered to contact me and she is scamming - I don't want to work with someone like this. And here is the best part and a first for me (since 2002)- I was told that the Large Companies have to put up with this type of behavior so I will just have to deal with it. In other words, I should just quit whinning because after all the larger companies have to tolerate it too!

And here is the kicker at the end, she is still buying and giving out negatives and then feedback revisions. There has been 2 in the last few days - 1 was a negative and I see now that she change it to a postive and the very next one has also got a feedback revision.

What was the point of reporting this if they are not going to fix it? I reported this in the 24th of Oct and she is still doing it as of the 5th.

ohnojoey · ‎11-07-2018

@suzie-qpink wrote:
I just have one more question if someone could answer this one - if you saw an ad that was written poorly or confusing and you were interested in purchasing it - would you contact the buyer and question it or would you buy it knowing there was something wrong?

I would contact the seller to find the answer before buying.

I can appreciate a mistake because we all make them, and your response to me was very honest and gracious. Mistakes make us human and lovable! I would hope most people would communicate but from what I've seen from complaints on these boards, many don't.

In your sale, I guess it doesn't matter since you found a feedback player and their intentions are as you summarized in your opening post.

castlemagicmemories · ‎11-07-2018

@suzie-qpink wrote:
If your referring to my response to her feedback - that was given right after it happened. I'm sorry I didn't have the advice to go on from today. I'm just curious is it OK to call people Cheating or Cheaters on feedback - is it a form of slander?

Actually slander is when it is said. When written, it is libel.

li·bel

/ˈlībəl/

noun

1.
LAW
a published false statement that is damaging to a person's reputation; a written defamation.
synonyms: defamation, defamation of character, character assassination, calumny, misrepresentation, scandalmongering; More

winkintime · ‎11-07-2018

I just wish that your reply to the neg was like this: "Sorry it might be a human 0.15 oz error on my part, but YOU pulled this stunts on sellers 72 times and counting?" or something similar.

You need to mention that she did this repeatedly many many times in your reply. So in future something can be done about...maybe a policy change (you never know...we can always dream. 🙂 Or sellers social media...

I understand that when we take a hit like that our blood could be boiling so we may not think clearly for a moment. And wanted to punch back right away. Actually this type of neg doesn't do much harm.

suzie-qpink · ‎11-07-2018

Thanks for your responses - they are much appreciated. Yes I do agree that I'm as much to blame but I do think this could have all been avoided if I would have been contacted by her and if she wasn't scamming. I would have made good on the mistake and done whatever it would have taken to make her happy with the outcome as like I said before I'm old school and I would want it to be right. But in this case I think she took advantage and has been doing this right along with people. Shame that it all comes down to this but I thank you for your great advice and I will keep that in my mind going forward.

castlemagicmemories · ‎11-07-2018

@suzie-qpink wrote:
Thank you - I thought as much but I didn't call her cheating - she called me that name and I responded with who is the cheater? I was just wondering why Ebay would approve of a buyer calling a seller that. So thanks for the response.

I understand that she used it first but it would have been better for you to not ask who is the cheater. Actually neither one of you should have said that. Sorry you ran into this buyer, though.

And you're welcome.

castlemagicmemories · ‎11-07-2018

@suzie-qpink wrote:
Thanks for your responses - they are much appreciated. Yes I do agree that I'm as much to blame but I do think this could have all been avoided if I would have been contacted by her and if she wasn't scamming. I would have made good on the mistake and done whatever it would have taken to make her happy with the outcome as like I said before I'm old school and I would want it to be right. But in this case I think she took advantage and has been doing this right along with people. Shame that it all comes down to this but I thank you for your great advice and I will keep that in my mind going forward.

You're welcome, and I understand that you would have preferred she contact you so that you could provide good customer service and that is admirable.

It is a shame that your buyer has that pattern, but those posting here are trying to help you so you don't damage yourself through your responses to feedback.

We just want you to do well and have great sales, that's all. But it's great that you are open to constructive criticism and you will be the better for it. Much success to you.

castlemagicmemories · ‎11-07-2018

@suzie-qpink wrote:
I just have one more question if someone could answer this one - if you saw an ad that was written poorly or confusing and you were interested in purchasing it - would you contact the buyer and question it or would you buy it knowing there was something wrong?

I would contact the seller and ask questions. Having said that, though, I have been in situations where the answers given were wrong.

suzie-qpink · ‎11-07-2018

You are so right - I could have had a little class in my response but I was angry and angry that Ebay was going to allow this behavior to continue. I saw the word "cheating" and I saw red when she could put a statement out there like that when it is the farthest from the truth. Well in a perfect world one can dream....

Thanks again!

castlemagicmemories · ‎11-07-2018

@jameshen1 wrote:
Too late for that. Feedback has already been responded too by the op. They should have taken your advice about their response.

castlemagicmemories · ‎11-09-2018

I wonder if it would be worth the time to call CS and ask for that to be removed on the basis of the name calling and on the basis of the pattern of 72 times?

Found this:

If this happens within 90 days of the transaction, eBay will automatically remove all negative feedback associated with that buyer. ... If you spot this kind of buyer in your past negative feedback list, go to the Feedback Revision Process page and askeBay to remove that negative feedback.

castlemagicmemories · ‎11-09-2018

@suzie-qpink wrote:
You are so right - I could have had a little class in my response but I was angry and angry that Ebay was going to allow this behavior to continue. I saw the word "cheating" and I saw red when she could put a statement out there like that when it is the farthest from the truth. Well in a perfect world one can dream....

Thanks again!

Understandable that you would see red when she said you were cheating when you were not. Actually outside of that, you are handling this with class. I can see that in your responses. I've read many times here to just step away and give it a day so you can cool off before you respond to bad feedback, to just compose a good response.

adsta22 · ‎11-09-2018

@suzie-qpink wrote:
I just have one more question if someone could answer this one - if you saw an ad that was written poorly or confusing and you were interested in purchasing it - would you contact the buyer and question it or would you buy it knowing there was something wrong?

I'd do business elsewhere because the seller obviously doesn't have it together

moondogblues · ‎11-10-2018

Oh please...we are all human. When I sold here I sometimes had the wrong pic with an item, it happens, or the wrong price, and I copy-edit like crazy. It happens. Luckily I caught just about all of the mistakes.