eBay

suzie-qpink · ‎11-07-2018

I'm just curious how this works - I had a customer buy some lip balms and then about 12 days later bought another pack. She wanted all 11 to be berry flavored (as they were mixed) but that wasn't how I had the auctions set up and I wasn't going to take them down and switch them around (why should I). The first one had 7 of the berry and she wanted 11. So then she purchased the second bunch which had 3 more berry. No Problem - then I got a negative for the 2nd batch saying that I was cheating and only sent her 2 berry. No I know I sent them all because that was all I had and I counted them before I shipped them BUT I would have credited her just the same but she never gave me the option. Then it dawned on me that with the first 7 and the 3 from the next was 10 lip balms. If I happened to have an extra (which I did not) and would have sent it she would have had the 11 she wanted in the first place.

I ended up going into her feedback and it turns out she has a long history of doing this - starting with her very first purchase back in 2009. She gets the items - then complains and gives negatives. The seller then works with her to get the negative removed and then she revises her negative. She has had 72 feedback revisions if I counted correctly and many negatives that I'm sure sellers like me just decided that it was too much trouble to argue with Ebay to get them fixed. Eventually after I figured out she was scamming I decided to call Ebay - here is what I was told - I already reported her so there is nothing to do except that I should work it out with her to get my feedback revised (they wouldn't take the negative off). I said she never bothered to contact me and she is scamming - I don't want to work with someone like this. And here is the best part and a first for me (since 2002)- I was told that the Large Companies have to put up with this type of behavior so I will just have to deal with it. In other words, I should just quit whinning because after all the larger companies have to tolerate it too!

And here is the kicker at the end, she is still buying and giving out negatives and then feedback revisions. There has been 2 in the last few days - 1 was a negative and I see now that she change it to a postive and the very next one has also got a feedback revision.

What was the point of reporting this if they are not going to fix it? I reported this in the 24th of Oct and she is still doing it as of the 5th.

suzie-qpink · ‎11-07-2018

If you go into Feedback Left For Others you will see that the buyer is constantly revising the feedback she has left for others. Ebay CS told me I would have to contact her to get my feedback revised.

startmark · ‎11-07-2018

I would be finding what law enforcement handles scammers like this and turn over all the evidence for them to investigate. Extortion is exactly what this buyer is committing. Screw ebay-- go for the jugular with this buyer.

2015mhfashions · ‎11-07-2018

I don't mean to sound harsh but part of the problem is something you have said in your original post, If you are totally assured that you sent the correct amount and the correct balms why would you say this.

BUT I would have credited her just the same but she never gave me the option

I guarantee you this is how she works, she leaves Negatives on the assumption sellers will then bend whichever way you want for money back or free items, it is then revised when she gets what she wants, it obviously works. Many sellers have posted about so many other sellers caving in and giving things away for fear of a Negative this is why it now happens so often. If you know you sent it correctly, simple solution, not happy, return for refund, No free items or money here.

suzie-qpink · ‎11-07-2018

You are not harsh at all and I totally understand what you are saying. I'm old and old school and in my day the buyer was always correct even if they weren't. I believed that I was correct in what I sold but I also think that there is always a margin of error and that I'm not above making a mistake. Yes, I knew I sent the right amount because 1 was melted and I took it out (that is how I know) but I didn't realize that I didn't change the picture. But I also cannot prove anything once it is gone (with evidence that is full proof so she had me). It would be her word over mine. And for that reason even though I still think she is a scammer I would have given her a credit.

However it is not the problem that I would have to give credit or not but more so that someone like that can give any type of feedback when you can clearly see that she is scamming the system and more importantly that nothing ever gets done about it. That is what is upsetting to me. The fact that I would have to grovel to have a feedback revised from a person who clearly taking advantage of a lot of people and Ebay knows it and they do nothing. My one negative after my thousands of goods ones shows I'm not a scammer and yet she is allowed to say I'm Cheating (that is on my feedback) and that is not who I am. She goes about her business with 100% postive feedback and 5 stars and I have to try and "Sell More" to bring my star numbers back up. How is that fair?

2015mhfashions · ‎11-07-2018

Totally understand your frustration it happens to us all, just reply to the feedback in a courteous manner but at the same time try to put your side of the story, I will never give free items or money to any buyer, the problem is far to many sellers will and why this is so rampant on here now, Take a look at my one Negative, claims i sell fakes, really ! Leave your negative you are not having free jeans from me, doesn't affect my sales or feedback in any way, they didn't fit him, jeans came back rolled up at the legs, obviously to long for him but rather than being honest plays the fake game to force me to pay shipping both ways, straight on my BBL List and i move on, I refuse to cave into anyone, just think of this way, they tell 6 of their friends a simple message of complaint and you get money back or free items before you know it you are selling at a loss, always return for refund, I am not a charity.

ohnojoey · ‎11-07-2018

So it seems the buyer plays the feedback system.

I'm confused by the listing. The sale that she gave you the negative on states in the description "2 Berry Blisss" while the title says "4 Types Berry Bliss" and the picture show 3 Berry Bliss?

I would block this buyer at any rate.

jameshen1 · ‎11-07-2018

Too late for that. Feedback has already been responded too by the op. They should have taken your advice about their response.

suzie-qpink · ‎11-07-2018

Thank you everyone for your thoughts on this - I appreciate that you all took time to answer and give advice.

I truly appreciate it and that is why I posted this here. I knew that I would get answers from all sides of the spectrum and that is important. I wish the best to all of you and thanks again!

2015mhfashions:

Thanks for your reponse and I'm so sorry this has happened to you too! I felt just like you when Ebay told me I would have to ask her to revise the feedback. I dug in my heels and just said No - and they said then I would have to keep the negative. And now she roams free to do this to others and Ebay just turns their back. I will never report anyone again as it was such a waste of time on my part. It is sad the world has come to this but I don't know why I thought it should be any different on Ebay. I realize that I'm older now and I just can't wrap my head around some of the things that people do to each other these days. So, thanks for sharing that story with me and wish you the best of luck with your sales.

suzie-qpink · ‎11-07-2018

Yeah, I made a mistake on the listing - there were 9 but the picture showed 10 (3 of which were berry) . One was broke (melted) so I took it out and changed the listing. That was my fault. And it is 4 types of lip balms berry bliss, pineapple, melon and MT. However she didn't contact me she just left a negative and called me "cheating." But it wasn't about the listing or really the negative - it was the fact that when I looked her up she had 72 feedback revisions and countless negatives. And this wasn't her first purchase from me - 12 days earlier she purchase another lot of the same thing (although they were all there in the picture and that is what she got). Then she went on 12 days later and called me "cheating." That is when I looked her up and found all this going on. She should be stopped but today I noticed that she gave to feedback revisons on the 5th of November.

suzie-qpink · ‎11-07-2018

If your referring to my response to her feedback - that was given right after it happened. I'm sorry I didn't have the advice to go on from today. I'm just curious is it OK to call people Cheating or Cheaters on feedback - is it a form of slander?

suzie-qpink · ‎11-07-2018

I just have one more question if someone could answer this one - if you saw an ad that was written poorly or confusing and you were interested in purchasing it - would you contact the buyer and question it or would you buy it knowing there was something wrong?

juststuffisell · ‎11-07-2018

The next time you speak with over seas people with ebay... if you believe you are in the right, escilate to a supervisor. You will get another ebay representative in another country, do the same thing...explain what is going on, the analysis you can document via the activities of the buyer.... see what they say. If you are not satisified with the response, demand to speak with a US representative. They will hem and haw because they are reviewed based upon the number of calls resolved in their call center. That means, every call that escelates to the US unresolved counts against their service matrix.

All outsourced call centers (and it is a general statement) are judged based upon resolution and escelation. Works with Amazon, eBay, etc etc etc. You will eventually get to a US representative that can "resolve" the issue if it warrants resolution.

Cheers

castlemagicmemories · ‎11-07-2018

@suzie-qpink wrote:
If your referring to my response to her feedback - that was given right after it happened. I'm sorry I didn't have the advice to go on from today. I'm just curious is it OK to call people Cheating or Cheaters on feedback - is it a form of slander?

It's best to keep feedback factual without name calling. Your response will be seen by your future potential buyers who will then judge if they want to do business with someone who calls them a cheat. You can appear to be a difficult person to deal with and those buyers may not be able to hit the back button fast enough~thus a professional response is to your advantage.

castlemagicmemories · ‎11-07-2018

@suzie-qpink wrote:
I just have one more question if someone could answer this one - if you saw an ad that was written poorly or confusing and you were interested in purchasing it - would you contact the buyer and question it or would you buy it knowing there was something wrong?

Suppose that buyer had no more idea the listing was problematic than the seller who listed it did? Who has the first responsibility? That would be the seller whose responsibility is to provide an accurate listing. That is not dependent on the buyer. I'm not saying that what this buyer is doing isn't wrong. There is clearly a pattern here that is very wrong. But two wrongs don't make a right, nor do two wrongs negate the first party's responsibility because the other party, the buyer, was wrong.

suzie-qpink · ‎11-07-2018

Thank you - I thought as much but I didn't call her cheating - she called me that name and I responded with who is the cheater? I was just wondering why Ebay would approve of a buyer calling a seller that. So thanks for the response.