4% additional FVF for 1% return rate starting in September?

[sandmansales]

It's my understanding that beginning in September, ebay is going to start charging sellers and additional 4% for a 1% return rate in certain categories.

Meaning if I sell 30 items for example and have one bogus SNAD, I'm now looking at a 14% fvf in that category for a year?

I had commented about this in a thread the other day but can't find anything about it on ebay's site.

Anyone have a link to this?

[orangehound]

---

@sandmansales wrote:

Anyone have a link to this?

---

It is in the Summer Seller Update ... check out the FAQs for more information:  https://pages.ebay.com/seller-center/seller-updates/2018-summer/selling-metrics-and-shipping.html#m2...

The present standard (it may change) for the additional 4% is that is it both (a) 10 or more problems and (b) more than 1% rate of problems.

[ersatz_sobriquet]

Yes but I have a 1.23% return rate in one category yet I have zero returns in that category for the last 18 months, so go figure. 

[ittybitnot]

Yes but I have a 1.23% return rate in one category yet I have zero returns in that category for the last 18 months, so go figure. 

Must be ebay's artificial intelligence and "alternate reality" kicking in...THEY KNOW YOU HAD BUYERS THAT WERE SIMPLY THINKING ABOUT A RETURN, so they thought they would ding you just the same.  LOL...I also have some silly return metric and have had no returns either.  The venue can no longer afford to have a seller "gone", but they can put them in 4% punishment camp and make even more money.  

[reallyhardtofind]

I have the same problem here, it just seems that ebay wants to raise your fees regardless. Instead of just comming out and raising fees they are making out like its on the seller.

[inthewoodspam]

Unfortunately some categories are simply more prone to returns. 

[sharingtheland]

I still haven't even looked for found the Clothing metric message I got.  A 1.76% SNAD return (or whatever they called it) rate on 20,000 sales.   I can factually state that ebay went back more than 18 months to get that number. 

I can also almost factually state that the 20,000 number is in the WTH did that come from category?  I quit selling clothing on any kind of regular basis a while back.

And that 1.76% was above my peer average.  Riiiiiiight.  In Clothing.

Maybe ebay deliberately hasn't quite yet got that metric counting thing to work accurately.

Edit:  And I don't have anything listed in the Clothing category so why do I care about that number?

[ersatz_sobriquet]

I don't know where they are getting their math skills, that may be my return rate in that category for all time? Not an often used category by me. 

Ebay can't do math and they want to get more involved with the payment system? 😮

[ersatz_sobriquet]

---

@sharingtheland wrote:

I still haven't even looked for found the Clothing metric message I got.  A 1.76% SNAD return (or whatever they called it) rate on 20,000 sales.   I can factually state that ebay went back more than 18 months to get that number. 

---

So we are all going to have to make numerous calls to customer service to get us out of the 14% doghouse? This could be a real issue. 

Somebody needs to bring this up at a weakly chat. 

[pargran3]

I agree that the "return rate" based on categories is not updating in any way shape or form. It does need attention so the dashboard is current for a seller's peace of mind. 

Radine