20 % off coupon isnt working for my buyer.

[sallymaesue]

Please help. Im afraid they will cancel the order if i don't get it to work. customer service is no help

[lepke1979]

If you're OK taking 20% less. Lower the price 20% and tell the buyer they can buy it.

Or enable offers and have them offer whatever the price is at 20% less.

Potential issue that can come up is the coupon working all of a sudden. Can be an issue with the first idea. Not sure if it is possible with the second. Can always disable the coupon I guess just in case maybe.

[luckythewinner]

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@sallymaesue wrote:

Please help. Im afraid they will cancel the order if i don't get it to work. customer service is no help

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I have no experience with coupons but I would do as others have suggested - simply lower the price. 

[lepke1979]

Another option is them buying the item and refunding the difference. I believe eBay is supposed to start prorating fees this month. I don't know if it's taken effect yet.

[duncanvr]

You can commumiate via messages with them and give them a % refund if the coupon code is not working. Its happened to me and buyer was more than happy with the % refund.

[714ricki]

The easy solution is to have the buyer pay the full total as normal. Then, you issue a 20% discount. Just clearly explain the solution to the buyer & they should be perfectly OK. 

Good luck & go get the sale!

[itzmegeo_7]

Seriously why is eBay offering 20% off when there is no way I am giving 20% off anything.  I told a buyer who inquired to go ahead and order and if eBay does not give the discount out of their own pocket she can cancel the order.  I wish eBay would either quit this or give a clear explanation about how it works.

[ebooksdiva]

This thread is from 2022. 

You currently don't have a 20% off sale. Any 20% off coupon offer eBay is advertising has nothing to do with your items. That discount is for select sellers items.

https://www.ebay.com/e/daily-deals/24-rw35-labor-day-main

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.